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PhoneBurner VS VICIdial

Let’s have a side-by-side comparison of PhoneBurner vs VICIdial to find out which one is better. This software comparison between PhoneBurner and VICIdial is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether PhoneBurner or VICIdial fits your business.

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Pricing

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Price Plans

Price on Request

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Price on Request

Get customise plan according to your business requirement

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  • Lifetime Plan
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  • img Free Trial
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAutomobiles
  • imgFinance
  • imgTelecom
  • imgContact Center
  • imgBanking
  • imgBPO
  • imgContact Center

We provide the best software solution for your business needs

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Features

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Product features

  • checked Power Dialer
  • checked CRM
  • checked Local ID
  • checked Workflow Automation
  • checked Reporting
  • checked Virtual Phone Service
  • checked Integration
  • checked Collaboration
  • checked Blended call handling
  • checked Web-configurable IVRs
  • checked Scheduled Callbacks
  • checked Three-Way calling within agent application
  • checked Integrated call recording
  • checked Agents operate remotely
  • checked Web-based agent & administrative interfaces
  • checked Reegulatory compliance capability
  • checked Broadcast & predictive dialing
  • checked Open-Source AGPLv2 licensed

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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PhoneBurner vs VICIdial Comparison FAQs

Software questions,
answered

While PhoneBurner offers customized features, VICIdial has diverse modules. Select between PhoneBurner or VICIdial as per your business needs.

Both these products offer similar features but with a different approach. While PhoneBurner emphasizes on user experiences, VICIdial focuses on functionalities.

It all depends on the functionalities that you prefer. While PhoneBurner offers add-ons along with essential features, VICIdial emphasizes on customization.

No, the difference between PhoneBurner and VICIdial lies in terms of features and functionalities. While PhoneBurner can be customized as per the user’s needs, VICIdial addresses the diverse audience.

It depends upon your business requirement. Both PhoneBurner and VICIdial provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While PhoneBurner is customizable, PhoneBurner offers comprehensive modules.

A Quick Comparison Between PhoneBurner vs VICIdial

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of PhoneBurner vs VICIdial In terms of Features
  • Comparison Between PhoneBurner and VICIdial In terms of Deployment Type
  • PhoneBurner or VICIdial: Which Is Ideal for Your Industry
  • Which Is Better? - PhoneBurner or VICIdial

Comparison of PhoneBurner vs VICIdial In terms of Features

PhoneBurner includes features like Power Dialer, CRM, Local ID and Workflow Automation. VICIdial is known for functionalities like Call Center Management, Website Management, Callback Scheduling and Application Integration. When you compare PhoneBurner vs VICIdial, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between PhoneBurner and VICIdial In terms of Deployment Type

While PhoneBurner supports Web Based deployment; VICIdial is suitable for Web Based and On Premises deployment. While selecting between PhoneBurner and VICIdial, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

PhoneBurner or VICIdial: Which Is Ideal for Your Industry

PhoneBurner is ideal for industries like Automobiles, Finance and Telecom. For BPO and Contact Center, VICIdial is a better choice. If you are confused between PhoneBurner or VICIdial, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - PhoneBurner or VICIdial

PhoneBurner and VICIdial can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare PhoneBurner and VICIdial during demo to decide which one is best for your business.

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