PhoneBurner VS Freshdesk Contact Center

Let’s have a side-by-side comparison of PhoneBurner vs Freshdesk Contact Center to find out which one is better. This software comparison between PhoneBurner and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether PhoneBurner or Freshdesk Contact Center fits your business.

Comparison

Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

Get Price

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans

Techjockey Verified
Free Trial
Lifetime Plan

Free Trial

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

Automobiles
Finance
Telecom
Contact Center
Banking

Contact Center

Features

Product features

Power Dialer
CRM
Local ID
Workflow Automation
Reporting
Virtual Phone Service
Integration
Collaboration

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR
Email, social, chat, phone channels
Agent Scripts
Email Bot & Chatbots
IP Whitelisting
Call Recording Opt-out
Agent Availability Report
Abandoned Call Metrics
Smart Answer Bot
Call Center Agent Statuses
Call Barging
Advanced Call Metrics
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
IVR Facility
Call Monitoring
Fully Custom reports
Call conferencing
SIP Connections
Holiday Routing
Multilingual Support

Alternatives

Top Alternative Products

BeTyphon

Life Web link Bulk Voice Call

Tentacle

VanillaSoft

See all PhoneBurner alternatives

MyOperator

Cube Call centre Solution

SanCCS

DialDesk

See all Freshdesk Contact Center alternatives

PhoneBurner vs Freshdesk Contact Center Comparison FAQs

Software questions,
answered

While PhoneBurner offers customized features, Freshdesk Contact Center has diverse modules. Select between PhoneBurner or Freshdesk Contact Center as per your business needs.

Both these products offer similar features but with a different approach. While PhoneBurner emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.

It all depends on the functionalities that you prefer. While PhoneBurner offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.

No, the difference between PhoneBurner and Freshdesk Contact Center lies in terms of features and functionalities. While PhoneBurner can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.

It depends upon your business requirement. Both PhoneBurner and Freshdesk Contact Center provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While PhoneBurner is customizable, PhoneBurner offers comprehensive modules.

A Quick Comparison Between PhoneBurner vs Freshdesk Contact Center

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of PhoneBurner vs Freshdesk Contact Center In terms of Features
Comparison Between PhoneBurner and Freshdesk Contact Center In terms of Deployment Type
PhoneBurner or Freshdesk Contact Center: Which Is Ideal for Your Industry
Which Is Better? - PhoneBurner or Freshdesk Contact Center

Comparison of PhoneBurner vs Freshdesk Contact Center In terms of Features

PhoneBurner includes features like Power Dialer, CRM, Local ID and Workflow Automation. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare PhoneBurner vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between PhoneBurner and Freshdesk Contact Center In terms of Deployment Type

While PhoneBurner supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between PhoneBurner and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

PhoneBurner or Freshdesk Contact Center: Which Is Ideal for Your Industry

PhoneBurner is ideal for industries like Automobiles, Finance and Telecom. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between PhoneBurner or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - PhoneBurner or Freshdesk Contact Center

PhoneBurner and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare PhoneBurner and Freshdesk Contact Center during demo to decide which one is best for your business.

Author: Techjockey Team

PhoneBurner VS Freshdesk Contact Center

We provide the best software solution for your business needs

PhoneBurner vs Freshdesk Contact Center Comparison FAQs

Is PhoneBurner better than Freshdesk Contact Center?

Are PhoneBurner and Freshdesk Contact Center same?

Which is better PhoneBurner or Freshdesk Contact Center?

Is PhoneBurner the same as Freshdesk Contact Center?

Can PhoneBurner replace Freshdesk Contact Center?

What is the difference between PhoneBurner and Freshdesk Contact Center?

A Quick Comparison Between PhoneBurner vs Freshdesk Contact Center

Comparison of PhoneBurner vs Freshdesk Contact Center In terms of Features

Comparison Between PhoneBurner and Freshdesk Contact Center In terms of Deployment Type

PhoneBurner or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - PhoneBurner or Freshdesk Contact Center

PhoneBurner VS Freshdesk Contact Center

We provide the best software solution for your business needs

We've sent an OTP verification code to

PhoneBurner vs Freshdesk Contact Center Comparison FAQs

Is PhoneBurner better than Freshdesk Contact Center?

Are PhoneBurner and Freshdesk Contact Center same?

Which is better PhoneBurner or Freshdesk Contact Center?

Is PhoneBurner the same as Freshdesk Contact Center?

Can PhoneBurner replace Freshdesk Contact Center?

What is the difference between PhoneBurner and Freshdesk Contact Center?

A Quick Comparison Between PhoneBurner vs Freshdesk Contact Center

Comparison of PhoneBurner vs Freshdesk Contact Center In terms of Features

Comparison Between PhoneBurner and Freshdesk Contact Center In terms of Deployment Type

PhoneBurner or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - PhoneBurner or Freshdesk Contact Center

We've sent an OTP verification
code to