Freshdesk

Help Desk Software

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Starting Price

₹ 1,399 /month

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All industries

All industries

Custom Fields
Advance Search
Custom Popup Window
Service Level Agreement
Multi Thread Support

View all Osticket features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

View all Freshdesk features

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Osticket and Freshdesk

Let’s have a detailed comparison of Osticket vs Freshdesk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Osticket or Freshdesk fits your business.

Comparison of Osticket vs Freshdesk In terms of Features

Osticket includes features like Custom Fields, Advance Search, Custom Popup Window and Service Level Agreement. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Osticket vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Osticket and Freshdesk In terms of Deployment Type

While Osticket supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between Osticket and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Osticket or Freshdesk: Which Is Ideal for Your Industry

Osticket is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Osticket or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Osticket or Freshdesk

Osticket and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Osticket and Freshdesk during demo to decide which one is best for your business.

FAQs

Is Osticket better than Freshdesk?

While Osticket offers customized features, Freshdesk has diverse modules. Select between Osticket or Freshdesk as per your business needs.

Are Osticket and Freshdesk same?

Both these products offer similar features but with a different approach. While Osticket emphasizes on user experiences, Freshdesk focuses on functionalities.

Which is better Osticket or Freshdesk?

It all depends on the functionalities that you prefer. While Osticket offers add-ons along with essential features, Freshdesk emphasizes on customization.

Is Osticket the same as Freshdesk?

No, the difference between Osticket and Freshdesk lies in terms of features and functionalities. While Osticket can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

Can Osticket replace Freshdesk?

It depends upon your business requirement. Both Osticket and Freshdesk provides standard features to cater diverse industry needs.

What is the difference between Osticket and Freshdesk?

The difference lies in terms of the user interface and functionalities. While Osticket is customizable, Osticket offers comprehensive modules.