Microsoft Dynamics 365 for Sales VS Salesforce CRM

Let’s have a side-by-side comparison of Microsoft Dynamics 365 for Sales vs Salesforce CRM to find out which one is better. This software comparison between Microsoft Dynamics 365 for Sales and Salesforce CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Microsoft Dynamics 365 for Sales or Salesforce CRM fits your business.

Comparison

Ratings

Overall ratings

4.5

3 Ratings & 0 Reviews

Features 4.3

Value for Money 4.1

Ease of Use 4.8

Customer Support 4.6

Likelihood to Recommend

4.6

34 Ratings & 23 Reviews

Features 4.6

Value for Money 4.4

Ease of Use 4.6

Customer Support 4.7

Likelihood to Recommend

See all Salesforce CRM reviews

Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

Best customer relationship management tool. I have used this tool for two years,...Read more - lucky May 11, 2024

Salesforce is fast, simple, and easy-to-use software. It has different functions...Read more - Shraddha Srivastava Feb 26, 2024

Cons

Not Available

Currently no cons are available. Please check back later

It’s hard to use for beginners like me. It does have a learning curve. - Shraddha Srivastava Feb 26, 2024

It takes time to update the process. I think this can be improved in the latest ...Read more - Komal Feb 23, 2024

Reviews

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

I can easily collect and share data with the help of Salesforce.

Shraddha Srivastava Feb 26, 2024

The objective was to put together a meaningful guerrilla activation for the opening of one of our new sites

Indu Dec 18, 2023

See all Salesforce CRM reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Email Marketing
Campaign Management
Data Import/Export
Task / Activity Management
Workflow Automation and Management
Third Party Integration

Permission Management
Sales Performance Reports
Custom Dashboards
Chatbots
GDPR & Data Privacy
Backup & Disaster Recovery
Omnichannel Support
Document Sharing & File Storage
Interactive Voice Response (IVR) Integration
eCommerce Integrations
Marketing Tools Integration
Email Marketing Tools Integration
Automated Campaigns
Event-Triggered Workflows
Customer Insights
Forecasting & Trends
Performance Tracking
Case Management
Ticketing System
Call Tracking and Recording
Landing Pages & Forms
Touchpoint Monitoring
Budget Tracking
Lead Activity Alerts
SLA Violations
Workflow Trigger Alerts
Customer Interaction Alerts
System Errors/Failures
Custom Workflow Alerts
Event-Triggered Notifications
Customer Segmentation
Opportunity & Pipeline Management
Third Party Integrations
Activity History
Contact Segmentation
Customer Profiles
Account Management
Lead Management
Contact Management
Workflow Automation and Management
Task / Activity Management
Data Import/Export
Predictive Analytics
Quote Management
Order Management
Campaign Management
Territory Management
Sales Forecasting
Lead Scoring
Audit Trails
Role-Based Access Control (RBAC)
Team Communication
Campaign Performance
Calendar Integration
Customer Journey Tracking
Sales Automation
Data Encryption
API Access
Deal Management
Lead Nurturing
Real Time Analytics
Social Media Integration
Email Marketing

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English
français
Deutsche
日本人
Español

Nederlands
English
français
Italiano

Question and Answers

Product related question and answers

Is Microsoft 365 a CRM?

Microsoft 365 is not a CRM, it's a suite of productivity and collaboration tools... Read more

See all Microsoft Dynamics 365 for Sales Questions & Answers

What is a revops in Salesforce CRM?

RevOps, or Revenue Operations, is a strategic approach that aligns marketing, sa... Read more

Where do we get a Salesforce CRM email list?

You can build an email list in Salesforce by navigating to the Contacts or Leads... Read more

What are the uses of the Salesforce CRM email database?

The Salesforce CRM email database is used for managing customer interactions, pe... Read more

See all Salesforce CRM Questions & Answers

Alternatives

Top Alternative Products

Microsoft Dynamics 365 Team Members

Zoho CRM

Zendesk Sell

Microsoft Dynamics Crm

See all Microsoft Dynamics 365 for Sales alternatives

Zoho CRM

Zendesk Sell

Bitrix24

Leadhooper

See all Salesforce CRM alternatives

Microsoft Dynamics 365 for Sales vs Salesforce CRM Comparison FAQs

Software questions,
answered

While Microsoft Dynamics 365 for Sales offers customized features, Salesforce CRM has diverse modules. Select between Microsoft Dynamics 365 for Sales or Salesforce CRM as per your business needs.

Both these products offer similar features but with a different approach. While Microsoft Dynamics 365 for Sales emphasizes on user experiences, Salesforce CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While Microsoft Dynamics 365 for Sales offers add-ons along with essential features, Salesforce CRM emphasizes on customization.

No, the difference between Microsoft Dynamics 365 for Sales and Salesforce CRM lies in terms of features and functionalities. While Microsoft Dynamics 365 for Sales can be customized as per the user’s needs, Salesforce CRM addresses the diverse audience.

It depends upon your business requirement. Both Microsoft Dynamics 365 for Sales and Salesforce CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Microsoft Dynamics 365 for Sales is customizable, Microsoft Dynamics 365 for Sales offers comprehensive modules.

A Quick Comparison Between Microsoft Dynamics 365 for Sales vs Salesforce CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Microsoft Dynamics 365 for Sales vs Salesforce CRM In terms of Features
Comparison Between Microsoft Dynamics 365 for Sales and Salesforce CRM In terms of Deployment Type
Microsoft Dynamics 365 for Sales or Salesforce CRM: Which Is Ideal for Your Industry
Which Is Better? - Microsoft Dynamics 365 for Sales or Salesforce CRM

Comparison of Microsoft Dynamics 365 for Sales vs Salesforce CRM In terms of Features

Microsoft Dynamics 365 for Sales includes features like Email Marketing, Campaign Management, Data Import/Export and Task / Activity Management. Salesforce CRM is known for functionalities like Permission Management, Sales Performance Reports, Custom Dashboards and Chatbots. When you compare Microsoft Dynamics 365 for Sales vs Salesforce CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Microsoft Dynamics 365 for Sales and Salesforce CRM In terms of Deployment Type

While Microsoft Dynamics 365 for Sales supports Web Based deployment; Salesforce CRM is suitable for Web Based deployment. While selecting between Microsoft Dynamics 365 for Sales and Salesforce CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Microsoft Dynamics 365 for Sales or Salesforce CRM: Which Is Ideal for Your Industry

Microsoft Dynamics 365 for Sales is ideal for industries like All Industries. For All Industries, Salesforce CRM is a better choice. If you are confused between Microsoft Dynamics 365 for Sales or Salesforce CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Microsoft Dynamics 365 for Sales or Salesforce CRM

Microsoft Dynamics 365 for Sales and Salesforce CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Microsoft Dynamics 365 for Sales and Salesforce CRM during demo to decide which one is best for your business.

Author: Virender Singh

Microsoft Dynamics 365 for Sales VS Salesforce CRM

We provide the best software solution for your business needs

Microsoft Dynamics 365 for Sales vs Salesforce CRM Comparison FAQs

Is Microsoft Dynamics 365 for Sales better than Salesforce CRM?

Are Microsoft Dynamics 365 for Sales and Salesforce CRM same?

Which is better Microsoft Dynamics 365 for Sales or Salesforce CRM?

Is Microsoft Dynamics 365 for Sales the same as Salesforce CRM?

Can Microsoft Dynamics 365 for Sales replace Salesforce CRM?

What is the difference between Microsoft Dynamics 365 for Sales and Salesforce CRM?

A Quick Comparison Between Microsoft Dynamics 365 for Sales vs Salesforce CRM

Comparison of Microsoft Dynamics 365 for Sales vs Salesforce CRM In terms of Features

Comparison Between Microsoft Dynamics 365 for Sales and Salesforce CRM In terms of Deployment Type

Microsoft Dynamics 365 for Sales or Salesforce CRM: Which Is Ideal for Your Industry

Which Is Better? - Microsoft Dynamics 365 for Sales or Salesforce CRM

Microsoft Dynamics 365 for Sales VS Salesforce CRM

We provide the best software solution for your business needs

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Microsoft Dynamics 365 for Sales vs Salesforce CRM Comparison FAQs

Is Microsoft Dynamics 365 for Sales better than Salesforce CRM?

Are Microsoft Dynamics 365 for Sales and Salesforce CRM same?

Which is better Microsoft Dynamics 365 for Sales or Salesforce CRM?

Is Microsoft Dynamics 365 for Sales the same as Salesforce CRM?

Can Microsoft Dynamics 365 for Sales replace Salesforce CRM?

What is the difference between Microsoft Dynamics 365 for Sales and Salesforce CRM?

A Quick Comparison Between Microsoft Dynamics 365 for Sales vs Salesforce CRM

Comparison of Microsoft Dynamics 365 for Sales vs Salesforce CRM In terms of Features

Comparison Between Microsoft Dynamics 365 for Sales and Salesforce CRM In terms of Deployment Type

Microsoft Dynamics 365 for Sales or Salesforce CRM: Which Is Ideal for Your Industry

Which Is Better? - Microsoft Dynamics 365 for Sales or Salesforce CRM

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