LiveChat VS Freshchat

Let’s have a side-by-side comparison of LiveChat vs Freshchat to find out which one is better. This software comparison between LiveChat and Freshchat is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether LiveChat or Freshchat fits your business.

Comparison

Pricing

Price Plans

$ 20

Starter

$ 41

Team

$ 59

Business

View Details

₹ 1799

Growth (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 4799

Pro (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 7699

Enterprise (/agent/month, billed monthly) (/agent/month, billed annually)

View Details

Techjockey Verified
Free Trial
Lifetime Plan

Free Trial

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

Not Available

Currently no ratings are available. Please check back later

4.5

4 Ratings & 0 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 4.2

Customer Support 4.5

Likelihood to Recommend

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Application Integration
Integrations
E-commerce
Team Management
Feedbacks
Security
API Integration
Visitor Tracking

Assignment Rules
Chat Bot
IP Whitelisting
Authentication
Email, social, chat, phone channels
Agent Scripts
Speech Enabled IVR
Offline Experience
Auto-Resolve
Chatbot Analytics
Messaging
Custom Reports
Agent Assist AI
Omniroute
Voicebot
Multilingual
Roles & Permissions
Live Translate
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Dashboards
Facebook Messenger
Team Inbox Lite
Files
Performance Reports
CSAT Surveys
WhatsApp Business
IntelliAssign
Co-Browsing
Abandoned Call Metrics

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

PlugtoChat

Chatwoot

Tiledesk

Botbiz

See all LiveChat alternatives

Zoho SalesIQ

Zendesk

Chatwoot

PlugtoChat

See all Freshchat alternatives

LiveChat vs Freshchat Comparison FAQs

Software questions,
answered

While LiveChat offers customized features, Freshchat has diverse modules. Select between LiveChat or Freshchat as per your business needs.

Both these products offer similar features but with a different approach. While LiveChat emphasizes on user experiences, Freshchat focuses on functionalities.

It all depends on the functionalities that you prefer. While LiveChat offers add-ons along with essential features, Freshchat emphasizes on customization.

No, the difference between LiveChat and Freshchat lies in terms of features and functionalities. While LiveChat can be customized as per the user’s needs, Freshchat addresses the diverse audience.

It depends upon your business requirement. Both LiveChat and Freshchat provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While LiveChat is customizable, LiveChat offers comprehensive modules.

A Quick Comparison Between LiveChat vs Freshchat

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of LiveChat vs Freshchat In terms of Features
Comparison Between LiveChat and Freshchat In terms of Deployment Type
LiveChat or Freshchat: Which Is Ideal for Your Industry
Which Is Better? - LiveChat or Freshchat

Comparison of LiveChat vs Freshchat In terms of Features

LiveChat includes features like Application Integration, Integrations, E-commerce and Team Management. Freshchat is known for functionalities like Assignment Rules, Chat Bot, IP Whitelisting and Authentication. When you compare LiveChat vs Freshchat, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between LiveChat and Freshchat In terms of Deployment Type

While LiveChat supports Web Based deployment; Freshchat is suitable for Web Based deployment. While selecting between LiveChat and Freshchat, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

LiveChat or Freshchat: Which Is Ideal for Your Industry

LiveChat is ideal for industries like All Industries. For All Industries, Freshchat is a better choice. If you are confused between LiveChat or Freshchat, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - LiveChat or Freshchat

LiveChat and Freshchat can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare LiveChat and Freshchat during demo to decide which one is best for your business.

Author: Techjockey Team

LiveChat VS Freshchat

We provide the best software solution for your business needs

LiveChat vs Freshchat Comparison FAQs

Is LiveChat better than Freshchat?

Are LiveChat and Freshchat same?

Which is better LiveChat or Freshchat?

Is LiveChat the same as Freshchat?

Can LiveChat replace Freshchat?

What is the difference between LiveChat and Freshchat?

A Quick Comparison Between LiveChat vs Freshchat

Comparison of LiveChat vs Freshchat In terms of Features

Comparison Between LiveChat and Freshchat In terms of Deployment Type

LiveChat or Freshchat: Which Is Ideal for Your Industry

Which Is Better? - LiveChat or Freshchat

LiveChat VS Freshchat

We provide the best software solution for your business needs

We've sent an OTP verification code to

LiveChat vs Freshchat Comparison FAQs

Is LiveChat better than Freshchat?

Are LiveChat and Freshchat same?

Which is better LiveChat or Freshchat?

Is LiveChat the same as Freshchat?

Can LiveChat replace Freshchat?

What is the difference between LiveChat and Freshchat?

A Quick Comparison Between LiveChat vs Freshchat

Comparison of LiveChat vs Freshchat In terms of Features

Comparison Between LiveChat and Freshchat In terms of Deployment Type

LiveChat or Freshchat: Which Is Ideal for Your Industry

Which Is Better? - LiveChat or Freshchat

We've sent an OTP verification
code to