LiveAgent VS Freshdesk

Let’s have a side-by-side comparison of LiveAgent vs Freshdesk to find out which one is better. This software comparison between LiveAgent and Freshdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether LiveAgent or Freshdesk fits your business.

Comparison

Add Product

LiveAgent

4.6

Get Free Demo

Freshdesk

4.7

Get Free Demo

Pricing

Price Plans

₹ 1050

Ticket

₹ 2030

Ticket+Chat

₹ 2730

All-Inclusive

View Details

₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

+ 3 more plans

Techjockey Verified
Free Trial
Lifetime Plan

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.6

4 Ratings & 4 Reviews

Features 4.6

Value for Money 4.5

Ease of Use 4.6

Customer Support 4.4

Likelihood to Recommend

See all LiveAgent reviews

4.7

3 Ratings & 0 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

See all Freshdesk reviews

Pros & Cons

Pros

Techjockey helped our company match up with the best software to fulfill our ne...Read more - Bhavin gada Oct 19, 2018

I spoke with John Searle, who was very knowledgeable regarding what options were...Read more - Avinash Kumar Oct 12, 2018

Not Available

Currently no pros are available. Please check back later

Reviews

Verified customer reviews

I am highly highly satisfied with the service

Bhavin gada Oct 19, 2018

Good all-in-one support system

Tanzila Oct 05, 2018

See all LiveAgent reviews

Not Available

Currently no reviews are available. Please check back later

Reviews with Video

Not Available

Currently no reviews are available. Please check back later

Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support

Freshdesk Review 2023 | Best Customer Service Software

See all (3)

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticket Management
Live Chat
Social Media Integration
Analytics and Reporting
Multilingual
Mobile Support
Integration
Security

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback & Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Yuma AI

Gorgias

Happy Agility

Cayzu

See all LiveAgent alternatives

Vision Helpdesk

Elitser Helpdesk Software

SeQure Employee Helpdesk

TxHelpDesk

See all Freshdesk alternatives

LiveAgent vs Freshdesk Comparison FAQs

Software questions,
answered

While LiveAgent offers customized features, Freshdesk has diverse modules. Select between LiveAgent or Freshdesk as per your business needs.

Both these products offer similar features but with a different approach. While LiveAgent emphasizes on user experiences, Freshdesk focuses on functionalities.

It all depends on the functionalities that you prefer. While LiveAgent offers add-ons along with essential features, Freshdesk emphasizes on customization.

No, the difference between LiveAgent and Freshdesk lies in terms of features and functionalities. While LiveAgent can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

It depends upon your business requirement. Both LiveAgent and Freshdesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While LiveAgent is customizable, LiveAgent offers comprehensive modules.

A Quick Comparison Between LiveAgent vs Freshdesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of LiveAgent vs Freshdesk In terms of Features
Comparison Between LiveAgent and Freshdesk In terms of Deployment Type
LiveAgent or Freshdesk: Which Is Ideal for Your Industry
Which Is Better? - LiveAgent or Freshdesk

Comparison of LiveAgent vs Freshdesk In terms of Features

LiveAgent includes features like Ticket Management, Live Chat, Social Media Integration and Analytics and Reporting. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare LiveAgent vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between LiveAgent and Freshdesk In terms of Deployment Type

While LiveAgent supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between LiveAgent and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

LiveAgent or Freshdesk: Which Is Ideal for Your Industry

LiveAgent is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between LiveAgent or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - LiveAgent or Freshdesk

LiveAgent and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare LiveAgent and Freshdesk during demo to decide which one is best for your business.

Author: Techjockey Team

LiveAgent VS Freshdesk

We provide the best software solution for your business needs

LiveAgent vs Freshdesk Comparison FAQs

Is LiveAgent better than Freshdesk?

Are LiveAgent and Freshdesk same?

Which is better LiveAgent or Freshdesk?

Is LiveAgent the same as Freshdesk?

Can LiveAgent replace Freshdesk?

What is the difference between LiveAgent and Freshdesk?

A Quick Comparison Between LiveAgent vs Freshdesk

Comparison of LiveAgent vs Freshdesk In terms of Features

Comparison Between LiveAgent and Freshdesk In terms of Deployment Type

LiveAgent or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - LiveAgent or Freshdesk

LiveAgent VS Freshdesk

We provide the best software solution for your business needs

We've sent an OTP verification code to

LiveAgent vs Freshdesk Comparison FAQs

Is LiveAgent better than Freshdesk?

Are LiveAgent and Freshdesk same?

Which is better LiveAgent or Freshdesk?

Is LiveAgent the same as Freshdesk?

Can LiveAgent replace Freshdesk?

What is the difference between LiveAgent and Freshdesk?

A Quick Comparison Between LiveAgent vs Freshdesk

Comparison of LiveAgent vs Freshdesk In terms of Features

Comparison Between LiveAgent and Freshdesk In terms of Deployment Type

LiveAgent or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - LiveAgent or Freshdesk

We've sent an OTP verification
code to