KOOKOO CloudAgent VS Freshdesk Contact Center

Let’s have a side-by-side comparison of KOOKOO CloudAgent vs Freshdesk Contact Center to find out which one is better. This software comparison between KOOKOO CloudAgent and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether KOOKOO CloudAgent or Freshdesk Contact Center fits your business.

Comparison

Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans

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Free Trial
Lifetime Plan

Ratings

Overall ratings

4.4

6 Ratings & 0 Reviews

Features 4.5

Value for Money 4.6

Ease of Use 4.4

Customer Support 4.2

Likelihood to Recommend

4.0

3 Ratings & 0 Reviews

Features 4.1

Value for Money 3.6

Ease of Use 4.3

Customer Support 4.1

Likelihood to Recommend

Reviews

Verified customer reviews

Rating

augustin chetty Jan 28, 2025

Rating

Roopa Dsouza Oct 25, 2024

See all KOOKOO CloudAgent reviews

Rating

Badal Kavithiya Dec 07, 2024

Rating

Shekhar D kokane Jul 23, 2024

See all Freshdesk Contact Center reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

Contact Center

Features

Product features

CRM Integration
API Integration
Customisable Welcome Greeting
IVR and Dial Groups
Banquet and conference Management
Call Logs
Internal Call Transfer
Lead Management
Call Recording
Multiple Extension
Call Routing
Voicemail

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR
Email, social, chat, phone channels
Agent Scripts
Email Bot & Chatbots
IP Whitelisting
Call Recording Opt-out
Agent Availability Report
Abandoned Call Metrics
Smart Answer Bot
Call Center Agent Statuses
Call Barging
Advanced Call Metrics
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
IVR Facility
Call Monitoring
Fully Custom reports
Call conferencing
SIP Connections
Holiday Routing
Multilingual Support

Alternatives

Top Alternative Products

SanCCS

Cube Call centre Solution

DialDesk

SanCCS Cloud

See all KOOKOO CloudAgent alternatives

SanCCS

Cube Call centre Solution

DialDesk

SanCCS Cloud

See all Freshdesk Contact Center alternatives

KOOKOO CloudAgent vs Freshdesk Contact Center Comparison FAQs

Software questions,
answered

While KOOKOO CloudAgent offers customized features, Freshdesk Contact Center has diverse modules. Select between KOOKOO CloudAgent or Freshdesk Contact Center as per your business needs.

Both these products offer similar features but with a different approach. While KOOKOO CloudAgent emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.

It all depends on the functionalities that you prefer. While KOOKOO CloudAgent offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.

No, the difference between KOOKOO CloudAgent and Freshdesk Contact Center lies in terms of features and functionalities. While KOOKOO CloudAgent can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.

It depends upon your business requirement. Both KOOKOO CloudAgent and Freshdesk Contact Center provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While KOOKOO CloudAgent is customizable, KOOKOO CloudAgent offers comprehensive modules.

A Quick Comparison Between KOOKOO CloudAgent vs Freshdesk Contact Center

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of KOOKOO CloudAgent vs Freshdesk Contact Center In terms of Features
Comparison Between KOOKOO CloudAgent and Freshdesk Contact Center In terms of Deployment Type
KOOKOO CloudAgent or Freshdesk Contact Center: Which Is Ideal for Your Industry
Which Is Better? - KOOKOO CloudAgent or Freshdesk Contact Center

Comparison of KOOKOO CloudAgent vs Freshdesk Contact Center In terms of Features

KOOKOO CloudAgent includes features like CRM Integration, API Integration, Customisable Welcome Greeting and IVR and Dial Groups. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare KOOKOO CloudAgent vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between KOOKOO CloudAgent and Freshdesk Contact Center In terms of Deployment Type

While KOOKOO CloudAgent supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between KOOKOO CloudAgent and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

KOOKOO CloudAgent or Freshdesk Contact Center: Which Is Ideal for Your Industry

KOOKOO CloudAgent is ideal for industries like All Industries. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between KOOKOO CloudAgent or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - KOOKOO CloudAgent or Freshdesk Contact Center

KOOKOO CloudAgent and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare KOOKOO CloudAgent and Freshdesk Contact Center during demo to decide which one is best for your business.

Author: Techjockey Team

KOOKOO CloudAgent VS Freshdesk Contact Center

We provide the best software solution for your business needs

KOOKOO CloudAgent vs Freshdesk Contact Center Comparison FAQs

Is KOOKOO CloudAgent better than Freshdesk Contact Center?

Are KOOKOO CloudAgent and Freshdesk Contact Center same?

Which is better KOOKOO CloudAgent or Freshdesk Contact Center?

Is KOOKOO CloudAgent the same as Freshdesk Contact Center?

Can KOOKOO CloudAgent replace Freshdesk Contact Center?

What is the difference between KOOKOO CloudAgent and Freshdesk Contact Center?

A Quick Comparison Between KOOKOO CloudAgent vs Freshdesk Contact Center

Comparison of KOOKOO CloudAgent vs Freshdesk Contact Center In terms of Features

Comparison Between KOOKOO CloudAgent and Freshdesk Contact Center In terms of Deployment Type

KOOKOO CloudAgent or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - KOOKOO CloudAgent or Freshdesk Contact Center

KOOKOO CloudAgent VS Freshdesk Contact Center

We provide the best software solution for your business needs

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KOOKOO CloudAgent vs Freshdesk Contact Center Comparison FAQs

Is KOOKOO CloudAgent better than Freshdesk Contact Center?

Are KOOKOO CloudAgent and Freshdesk Contact Center same?

Which is better KOOKOO CloudAgent or Freshdesk Contact Center?

Is KOOKOO CloudAgent the same as Freshdesk Contact Center?

Can KOOKOO CloudAgent replace Freshdesk Contact Center?

What is the difference between KOOKOO CloudAgent and Freshdesk Contact Center?

A Quick Comparison Between KOOKOO CloudAgent vs Freshdesk Contact Center

Comparison of KOOKOO CloudAgent vs Freshdesk Contact Center In terms of Features

Comparison Between KOOKOO CloudAgent and Freshdesk Contact Center In terms of Deployment Type

KOOKOO CloudAgent or Freshdesk Contact Center: Which Is Ideal for Your Industry

Which Is Better? - KOOKOO CloudAgent or Freshdesk Contact Center

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