Freshdesk

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Starting Price

₹ 1,399 /month

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All industries

All industries

Tour Packages
Overview
Live Chat
Collaboration
Self Service

View all Kayako features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

View all Freshdesk features

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Kayako and Freshdesk

Let’s have a detailed comparison of Kayako vs Freshdesk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Kayako or Freshdesk fits your business.

Comparison of Kayako vs Freshdesk In terms of Features

Kayako includes features like Tour Packages, Overview, Live Chat and Collaboration. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Kayako vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Kayako and Freshdesk In terms of Deployment Type

While Kayako supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between Kayako and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Kayako or Freshdesk: Which Is Ideal for Your Industry

Kayako is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Kayako or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Kayako or Freshdesk

Kayako and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Kayako and Freshdesk during demo to decide which one is best for your business.

FAQs

Is Kayako better than Freshdesk?

While Kayako offers customized features, Freshdesk has diverse modules. Select between Kayako or Freshdesk as per your business needs.

Are Kayako and Freshdesk same?

Both these products offer similar features but with a different approach. While Kayako emphasizes on user experiences, Freshdesk focuses on functionalities.

Which is better Kayako or Freshdesk?

It all depends on the functionalities that you prefer. While Kayako offers add-ons along with essential features, Freshdesk emphasizes on customization.

Is Kayako the same as Freshdesk?

No, the difference between Kayako and Freshdesk lies in terms of features and functionalities. While Kayako can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

Can Kayako replace Freshdesk?

It depends upon your business requirement. Both Kayako and Freshdesk provides standard features to cater diverse industry needs.

What is the difference between Kayako and Freshdesk?

The difference lies in terms of the user interface and functionalities. While Kayako is customizable, Kayako offers comprehensive modules.