Kapture CX VS smg360

Let’s have a side-by-side comparison of Kapture CX vs smg360 to find out which one is better. This software comparison between Kapture CX and smg360 is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Kapture CX or smg360 fits your business.

Comparison

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Kapture CX

4.2

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smg360

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Pricing

Price Plans

₹ 4000

Essential

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Price on Request

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Lifetime Plan

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.2

16 Ratings & 16 Reviews

Features 4.2

Value for Money 4.2

Ease of Use 4.2

Customer Support 4.1

Likelihood to Recommend

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Not Available

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Pros & Cons

Pros

Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

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Currently no pros are available. Please check back later

Cons

We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

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Currently no cons are available. Please check back later

Reviews

Verified customer reviews

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

Experience good till date

Haroon Jalal Sep 03, 2024

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Dashboard
Call Logging
Customer Support
Collaboration
360° Customer View
Omnichannel
Seamless Sales, Service & Support
Customer Service
Call Center Management
Audit Trail
Routing
Customizable Branding
Mobile App
Ticketing Management
Chatbot
Analytics & Reporting
Agent Assist
Dashboards
Live Chat

Role-based reporting
Case Management
Data Management
DIY survey designer
Journey analytics
Employee action planning
Online reputation management
Mobile reporting app
AI-native text analytics
Predictive Analytics

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English
日本人

Alternatives

Top Alternative Products

Froged

FigPii

Varta

Birdeye

See all Kapture CX alternatives

Froged

FigPii

Varta

Birdeye

See all smg360 alternatives

Kapture CX vs smg360 Comparison FAQs

Software questions,
answered

While Kapture CX offers customized features, smg360 has diverse modules. Select between Kapture CX or smg360 as per your business needs.

Both these products offer similar features but with a different approach. While Kapture CX emphasizes on user experiences, smg360 focuses on functionalities.

It all depends on the functionalities that you prefer. While Kapture CX offers add-ons along with essential features, smg360 emphasizes on customization.

No, the difference between Kapture CX and smg360 lies in terms of features and functionalities. While Kapture CX can be customized as per the user’s needs, smg360 addresses the diverse audience.

It depends upon your business requirement. Both Kapture CX and smg360 provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Kapture CX is customizable, Kapture CX offers comprehensive modules.

A Quick Comparison Between Kapture CX vs smg360

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Kapture CX vs smg360 In terms of Features
Comparison Between Kapture CX and smg360 In terms of Deployment Type
Kapture CX or smg360: Which Is Ideal for Your Industry
Which Is Better? - Kapture CX or smg360

Comparison of Kapture CX vs smg360 In terms of Features

Kapture CX includes features like Dashboard, Call Logging, Customer Support and Collaboration. smg360 is known for functionalities like Intuitive, accessible, role-based tools, Case Management, Data Management and Surveys. When you compare Kapture CX vs smg360, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Kapture CX and smg360 In terms of Deployment Type

While Kapture CX supports Web Based deployment; smg360 is suitable for Web Based deployment. While selecting between Kapture CX and smg360, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Kapture CX or smg360: Which Is Ideal for Your Industry

Kapture CX is ideal for industries like All Industries. For All Industries, smg360 is a better choice. If you are confused between Kapture CX or smg360, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Kapture CX or smg360

Kapture CX and smg360 can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Kapture CX and smg360 during demo to decide which one is best for your business.

Author: Techjockey Team

Kapture CX VS smg360

We provide the best software solution for your business needs

Kapture CX vs smg360 Comparison FAQs

Is Kapture CX better than smg360?

Are Kapture CX and smg360 same?

Which is better Kapture CX or smg360?

Is Kapture CX the same as smg360?

Can Kapture CX replace smg360?

What is the difference between Kapture CX and smg360?

A Quick Comparison Between Kapture CX vs smg360

Comparison of Kapture CX vs smg360 In terms of Features

Comparison Between Kapture CX and smg360 In terms of Deployment Type

Kapture CX or smg360: Which Is Ideal for Your Industry

Which Is Better? - Kapture CX or smg360

Kapture CX VS smg360

We provide the best software solution for your business needs

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Kapture CX vs smg360 Comparison FAQs

Is Kapture CX better than smg360?

Are Kapture CX and smg360 same?

Which is better Kapture CX or smg360?

Is Kapture CX the same as smg360?

Can Kapture CX replace smg360?

What is the difference between Kapture CX and smg360?

A Quick Comparison Between Kapture CX vs smg360

Comparison of Kapture CX vs smg360 In terms of Features

Comparison Between Kapture CX and smg360 In terms of Deployment Type

Kapture CX or smg360: Which Is Ideal for Your Industry

Which Is Better? - Kapture CX or smg360

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