Kapture CX VS Bitrix24

Let’s have a side-by-side comparison of Kapture CX vs Bitrix24 to find out which one is better. This software comparison between Kapture CX and Bitrix24 is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Kapture CX or Bitrix24 fits your business.

Comparison

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Kapture CX

4.2

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Bitrix24

4.4

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Pricing

Price Plans

₹ 4000

Essential

View Details

₹ 1990

Bitrix24 Basic (includes 5 users)

₹ 4990

Bitrix24 Standard (includes 50 users)

₹ 9990

Bitrix24 Professional (includes 100 users)

View Details

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.2

16 Ratings & 16 Reviews

Features 4.2

Value for Money 4.2

Ease of Use 4.2

Customer Support 4.1

Likelihood to Recommend

See all Kapture CX reviews

4.4

7 Ratings & 7 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.2

Customer Support 4.2

Likelihood to Recommend

See all Bitrix24 reviews

Pros & Cons

Pros

Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

Bitrix24 is a great option because you can use all the features for free. Second...Read more - Mahesh Kumar Mar 26, 2022

I have found that bitrx 24 platform is great for managing client relationships, ...Read more - Shiv Shankar Mar 25, 2022

Cons

We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

Some of the tools on the toolbar are hidden behind other tools, so they are not ...Read more - Mahesh Kumar Mar 26, 2022

Uploading a lot of files at once is extremely time consuming and even prone to e...Read more - Lalit Sah Mar 01, 2022

Reviews

Verified customer reviews

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

Experience good till date

Haroon Jalal Sep 03, 2024

See all Kapture CX reviews

Bitrix is an excellent solution for small and large businesses.

Mahesh Kumar Mar 26, 2022

Bitrix 24 offers many features to help team work more effectively.

Shiv Shankar Mar 25, 2022

See all Bitrix24 reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries

All Industries

All Industries

Features

Product features

Dashboard
Call Logging
Customer Support
Collaboration
360° Customer View
Omnichannel
Seamless Sales, Service & Support
Customer Service
Call Center Management
Audit Trail
Routing
Customizable Branding
Mobile App
Ticketing Management
Chatbot
Analytics & Reporting
Agent Assist
Dashboards
Live Chat

Project Management
Integration
SMS integration & Notification
Campaign Management
Contact & Account Management
Opportunity & Pipeline Management
Task / Activity Management
Customer Contract Management
Lead Qualification
Reports & Dashboards
Workflow Automation and Management
Backup & Restore
Sales Workflow Automation
Workflow Management
Communication
Document Management
CRM
Human Resource Management
Mobile App
External Drive Backup
Analytics & Reporting
Access Control
Lead Management
Email Marketing
Third Party Integration

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

Nederlands
English
français
Italiano

Question and Answers

Product related question and answers

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Get answered by real users or software experts

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Is Bitrix24 Cloud based?

Yes, Bitrix24 is a cloud-based CRM platform.

How to send bulk emails with Bitrix24?

Use the CRM’s email marketing tools to create and send bulk email campaigns to... Read more

How to connect with Bitrix24 Live Chat?

Set up Live Chat from the Contact Center module, integrate it with your website,... Read more

See all Bitrix24 Questions & Answers

Alternatives

Top Alternatives Products

Froged

FigPii

Varta

Birdeye

See all Kapture CX alternatives

Zoho CRM

Kylas CRM

URVA Connect

Solid Performers CRM

See all Bitrix24 alternatives

Kapture CX vs Bitrix24 Comparison Faqs

Software questions,
answered

While Kapture CX offers customized features, Bitrix24 has diverse modules. Select between Kapture CX or Bitrix24 as per your business needs.

Both these products offer similar features but with a different approach. While Kapture CX emphasizes on user experiences, Bitrix24 focuses on functionalities.

It all depends on the functionalities that you prefer. While Kapture CX offers add-ons along with essential features, Bitrix24 emphasizes on customization.

No, the difference between Kapture CX and Bitrix24 lies in terms of features and functionalities. While Kapture CX can be customized as per the user’s needs, Bitrix24 addresses the diverse audience.

It depends upon your business requirement. Both Kapture CX and Bitrix24 provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Kapture CX is customizable, Kapture CX offers comprehensive modules.

A Quick Comparison Between Kapture CX vs Bitrix24

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Kapture CX vs Bitrix24 In terms of Features
Comparison Between Kapture CX and Bitrix24 In terms of Deployment Type
Kapture CX or Bitrix24: Which Is Ideal for Your Industry
Which Is Better? - Kapture CX or Bitrix24

Comparison of Kapture CX vs Bitrix24 In terms of Features

Kapture CX includes features like Dashboard, Call Logging, Customer Support and Collaboration. Bitrix24 is known for functionalities like Project Management, Integration, SMS integration & Notification and Campaign Management. When you compare Kapture CX vs Bitrix24, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Kapture CX and Bitrix24 In terms of Deployment Type

While Kapture CX supports Web Based deployment; Bitrix24 is suitable for Web Based and On Premises deployment. While selecting between Kapture CX and Bitrix24, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Kapture CX or Bitrix24: Which Is Ideal for Your Industry

Kapture CX is ideal for industries like All Industries. For All Industries, Bitrix24 is a better choice. If you are confused between Kapture CX or Bitrix24, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Kapture CX or Bitrix24

Kapture CX and Bitrix24 can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Kapture CX and Bitrix24 during demo to decide which one is best for your business.

Author: Techjockey Team

Kapture CX VS Bitrix24

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Kapture CX vs Bitrix24 Comparison Faqs

Is Kapture CX better than Bitrix24?

Are Kapture CX and Bitrix24 same?

Which is better Kapture CX or Bitrix24?

Is Kapture CX the same as Bitrix24?

Can Kapture CX replace Bitrix24?

What is the difference between Kapture CX and Bitrix24?

A Quick Comparison Between Kapture CX vs Bitrix24

Comparison of Kapture CX vs Bitrix24 In terms of Features

Comparison Between Kapture CX and Bitrix24 In terms of Deployment Type

Kapture CX or Bitrix24: Which Is Ideal for Your Industry

Which Is Better? - Kapture CX or Bitrix24

Kapture CX VS Bitrix24

We provide the best software solution for your business needs

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Kapture CX vs Bitrix24 Comparison Faqs

Is Kapture CX better than Bitrix24?

Are Kapture CX and Bitrix24 same?

Which is better Kapture CX or Bitrix24?

Is Kapture CX the same as Bitrix24?

Can Kapture CX replace Bitrix24?

What is the difference between Kapture CX and Bitrix24?

A Quick Comparison Between Kapture CX vs Bitrix24

Comparison of Kapture CX vs Bitrix24 In terms of Features

Comparison Between Kapture CX and Bitrix24 In terms of Deployment Type

Kapture CX or Bitrix24: Which Is Ideal for Your Industry

Which Is Better? - Kapture CX or Bitrix24

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