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  3. Jira Service Management VS BMC Helix ITSM

Jira Service Management VS BMC Helix ITSM

Let’s have a side-by-side comparison of Jira Service Management vs BMC Helix ITSM to find out which one is better. This software comparison between Jira Service Management and BMC Helix ITSM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Jira Service Management or BMC Helix ITSM fits your business.

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Jira Service Management
Jira Service Management

4.3

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BMC Helix ITSM
BMC Helix ITSM

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Jira Service Management
Jira Service Management

4.3

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BMC Helix ITSM
BMC Helix ITSM

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  • img 3 Ratings & 0 Reviews
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Pricing

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Price Plans

$ 21

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Ratings

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Overall ratings

4.3

3 Ratings & 0 Reviews

93% Likelihood to Recommend

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Request Management
  • checked Incident Management
  • checked Problem Management
  • checked Change Management
  • checked Asset Management
  • checked Configuration Management
  • checked Knowledge Management
  • checked Integration
  • checked Mobile App
  • checked Modern persona-based UX
  • checked Comprehensive and intuitive service
  • checked BMC Helix Multi-Cloud Service Management
  • checked Cognitive automation capabilities
  • checked Powerful, stunning reports and visualizations
  • checked Container Deployment
  • checked Transforming the agent experience
  • checked Collaboration Tools

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish
  • imgfrançais
  • imgDeutsche
  • img日本人
  • imgPortuguês
  • imgEspañol

Question and Answers

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Product related question and answers

Does Jira have asset management? img

Yes, Jira has asset management that helps the teams by enabling them to monitor ... Read more

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Alternatives

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Top Alternative Products

HCL SX ITSM

HCL SX ITSM

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Freshservice

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Servicenow

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ZenAdmin

See all Jira Service Management alternatives img
HCL SX ITSM

HCL SX ITSM

Freshservice

Freshservice

Servicenow

Servicenow

ZenAdmin

ZenAdmin

See all BMC Helix ITSM alternatives img

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Jira Service Management vs BMC Helix ITSM Comparison FAQs

Software questions,
answered

While Jira Service Management offers customized features, BMC Helix ITSM has diverse modules. Select between Jira Service Management or BMC Helix ITSM as per your business needs.

Both these products offer similar features but with a different approach. While Jira Service Management emphasizes on user experiences, BMC Helix ITSM focuses on functionalities.

It all depends on the functionalities that you prefer. While Jira Service Management offers add-ons along with essential features, BMC Helix ITSM emphasizes on customization.

No, the difference between Jira Service Management and BMC Helix ITSM lies in terms of features and functionalities. While Jira Service Management can be customized as per the user’s needs, BMC Helix ITSM addresses the diverse audience.

It depends upon your business requirement. Both Jira Service Management and BMC Helix ITSM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Jira Service Management is customizable, Jira Service Management offers comprehensive modules.

A Quick Comparison Between Jira Service Management vs BMC Helix ITSM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Jira Service Management vs BMC Helix ITSM In terms of Features
  • Comparison Between Jira Service Management and BMC Helix ITSM In terms of Deployment Type
  • Jira Service Management or BMC Helix ITSM: Which Is Ideal for Your Industry
  • Which Is Better? - Jira Service Management or BMC Helix ITSM

Comparison of Jira Service Management vs BMC Helix ITSM In terms of Features

Jira Service Management includes features like Online & offline Tiffin Request Management, Incident Management, Problem Management and Change Management. BMC Helix ITSM is known for functionalities like Modern persona-based UX, Comprehensive and intuitive service, BMC Helix Multi-Cloud Service Management and Cognitive automation capabilities. When you compare Jira Service Management vs BMC Helix ITSM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Jira Service Management and BMC Helix ITSM In terms of Deployment Type

While Jira Service Management supports Web Based deployment; BMC Helix ITSM is suitable for Web Based deployment. While selecting between Jira Service Management and BMC Helix ITSM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Jira Service Management or BMC Helix ITSM: Which Is Ideal for Your Industry

Jira Service Management is ideal for industries like All Industries. For All Industries, BMC Helix ITSM is a better choice. If you are confused between Jira Service Management or BMC Helix ITSM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Jira Service Management or BMC Helix ITSM

Jira Service Management and BMC Helix ITSM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Jira Service Management and BMC Helix ITSM during demo to decide which one is best for your business.

Author: Techjockey Team

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