Freshdesk

Help Desk Software

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Starting Price

₹ 1,399 /month

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All industries

All industries

Web-based reporting
Custom Workflows
Access Controls
Comprehensive & exhaustive Reports
SLA Management

View all ITCOMS features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

View all Freshdesk features

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between ITCOMS and Freshdesk

Let’s have a detailed comparison of ITCOMS vs Freshdesk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether ITCOMS or Freshdesk fits your business.

Comparison of ITCOMS vs Freshdesk In terms of Features

ITCOMS includes features like Web-based reporting, Custom Workflows, Access Controls and Comprehensive & exhaustive Reports. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare ITCOMS vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between ITCOMS and Freshdesk In terms of Deployment Type

While ITCOMS supports Web Based and On Premises deployment; Freshdesk is suitable for Web Based deployment. While selecting between ITCOMS and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

ITCOMS or Freshdesk: Which Is Ideal for Your Industry

ITCOMS is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between ITCOMS or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - ITCOMS or Freshdesk

ITCOMS and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare ITCOMS and Freshdesk during demo to decide which one is best for your business.

FAQs

Is ITCOMS better than Freshdesk?

While ITCOMS offers customized features, Freshdesk has diverse modules. Select between ITCOMS or Freshdesk as per your business needs.

Are ITCOMS and Freshdesk same?

Both these products offer similar features but with a different approach. While ITCOMS emphasizes on user experiences, Freshdesk focuses on functionalities.

Which is better ITCOMS or Freshdesk?

It all depends on the functionalities that you prefer. While ITCOMS offers add-ons along with essential features, Freshdesk emphasizes on customization.

Is ITCOMS the same as Freshdesk?

No, the difference between ITCOMS and Freshdesk lies in terms of features and functionalities. While ITCOMS can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

Can ITCOMS replace Freshdesk?

It depends upon your business requirement. Both ITCOMS and Freshdesk provides standard features to cater diverse industry needs.

What is the difference between ITCOMS and Freshdesk?

The difference lies in terms of the user interface and functionalities. While ITCOMS is customizable, ITCOMS offers comprehensive modules.