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  3. Hiver Help Desk Software VS Proprofs Help Desk Software

Hiver Help Desk Software VS Proprofs Help Desk Software

Let’s have a side-by-side comparison of Hiver Help Desk Software vs Proprofs Help Desk Software to find out which one is better. This software comparison between Hiver Help Desk Software and Proprofs Help Desk Software is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Hiver Help Desk Software or Proprofs Help Desk Software fits your business.

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Hiver Help Desk Software
Hiver Help Desk Software

5

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Proprofs Help Desk Software
Proprofs Help Desk Software

4.1

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Hiver Help Desk Software
Hiver Help Desk Software

5

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Proprofs Help Desk Software
Proprofs Help Desk Software

4.1

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  • Pricing

  • Ratings

  • Reviews

  • Features

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  • Specifications

Quick View

  • Rating & Review
  • Platforms
  • Recommended
  • img 3 Ratings & 2 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux
  • img 4 Ratings & 0 Reviews
  • icon_desktop icon_mac icon_linux

Pricing

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Price Plans

$ 13

Lite

$ 34

Pro

$ 48

Elite

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$ 30

Team (2+ Users)

View Details img

  • Techjockey Verified
  • Free Trial
  • Lifetime Plan
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Best deals by our expert on your business requirements

Ratings

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Overall ratings

5

3 Ratings & 2 Reviews

100% Likelihood to Recommend

See all Hiver Help Desk Software reviews img

4.1

4 Ratings & 0 Reviews

92% Likelihood to Recommend

Pros & Cons

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Pros

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I can't remember the last time i had to forward or cc someone on a thread. That'...Read more - Sowmya Chellaperumal Jul 03, 2023

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The platform required no implementation, easy onboarding with a 30 mins call dir...Read more - Arjun Rajagopal Jun 23, 2023

Not Available

Currently no pros are available. Please check back later

Cons

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None that I could think of - Sowmya Chellaperumal Jul 03, 2023

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None - Arjun Rajagopal Jun 23, 2023

Not Available

Currently no cons are available. Please check back later

Reviews

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Verified customer reviews

extremely easy to adapt to and serves perfectly well for all customer service related activities.

Deepa Keen Jul 03, 2023

Seamless Collaboration Made Easy with Hiver

Sowmya Chellaperumal Jul 03, 2023

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Rating

Satish Chand Yadav Jan 03, 2025

Rating

Shrikanth Madhava Rao Dec 05, 2024

See all Proprofs Help Desk Software reviews img

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Collaboration
  • checked Email Templates
  • checked Email Notes
  • checked Mobile App
  • checked Email Support
  • checked Auto - Responders
  • checked Automation
  • checked Access Control
  • checked Collaboration
  • checked Automation
  • checked Reporting & Analytics
  • checked Multi Channel Support
  • checked Customization
  • checked Ticket Management
  • checked Team Management
  • checked Customer Support
  • checked AI Help Desk

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshdesk

Freshdesk

Support CRM

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TxHelpDesk

TxHelpDesk

Stingo Helpdesk

Stingo Helpdesk

See all Hiver Help Desk Software alternatives img
Freshdesk

Freshdesk

Support CRM

Support CRM

TxHelpDesk

TxHelpDesk

Stingo Helpdesk

Stingo Helpdesk

See all Proprofs Help Desk Software alternatives img

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Hiver Help Desk Software vs Proprofs Help Desk Software Comparison FAQs

Software questions,
answered

While Hiver Help Desk Software offers customized features, Proprofs Help Desk Software has diverse modules. Select between Hiver Help Desk Software or Proprofs Help Desk Software as per your business needs.

Both these products offer similar features but with a different approach. While Hiver Help Desk Software emphasizes on user experiences, Proprofs Help Desk Software focuses on functionalities.

It all depends on the functionalities that you prefer. While Hiver Help Desk Software offers add-ons along with essential features, Proprofs Help Desk Software emphasizes on customization.

No, the difference between Hiver Help Desk Software and Proprofs Help Desk Software lies in terms of features and functionalities. While Hiver Help Desk Software can be customized as per the user’s needs, Proprofs Help Desk Software addresses the diverse audience.

It depends upon your business requirement. Both Hiver Help Desk Software and Proprofs Help Desk Software provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Hiver Help Desk Software is customizable, Hiver Help Desk Software offers comprehensive modules.

A Quick Comparison Between Hiver Help Desk Software vs Proprofs Help Desk Software

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Hiver Help Desk Software vs Proprofs Help Desk Software In terms of Features
  • Comparison Between Hiver Help Desk Software and Proprofs Help Desk Software In terms of Deployment Type
  • Hiver Help Desk Software or Proprofs Help Desk Software: Which Is Ideal for Your Industry
  • Which Is Better? - Hiver Help Desk Software or Proprofs Help Desk Software

Comparison of Hiver Help Desk Software vs Proprofs Help Desk Software In terms of Features

Hiver Help Desk Software includes features like Collaboration, Email Templates, SMS / Email Notification and Mobile App. Proprofs Help Desk Software is known for functionalities like Collaboration, Automation, Reports and Multi Channel Support. When you compare Hiver Help Desk Software vs Proprofs Help Desk Software, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Hiver Help Desk Software and Proprofs Help Desk Software In terms of Deployment Type

While Hiver Help Desk Software supports Web Based deployment; Proprofs Help Desk Software is suitable for Web Based deployment. While selecting between Hiver Help Desk Software and Proprofs Help Desk Software, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Hiver Help Desk Software or Proprofs Help Desk Software: Which Is Ideal for Your Industry

Hiver Help Desk Software is ideal for industries like All Industries. For All Industries, Proprofs Help Desk Software is a better choice. If you are confused between Hiver Help Desk Software or Proprofs Help Desk Software, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Hiver Help Desk Software or Proprofs Help Desk Software

Hiver Help Desk Software and Proprofs Help Desk Software can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Hiver Help Desk Software and Proprofs Help Desk Software during demo to decide which one is best for your business.

Author: Techjockey Team

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