Freshdesk

Help Desk Software

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Platform

Starting at

$ 13 User/Month

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Starting Price

₹ 1,399 /month

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All industries

All industries

Collaboration
Email Templates
SMS / Email Notification
Mobile App
Email Support

View all Hiver Help Desk Software features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

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Overall

5(2)

Features

Ease of Use

Value for Money

Customer Support

Likelihood to Recommend

100%

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pros-list-icon The platform required no implementation, easy onboarding with a 30 mins call directly from Hiver. Agents learn the tool within 30 mins, no need for a training call and has very affordable pricing.Highly recommended. Posted - Jun 23, 2023

cons_icon None Posted - Jun 23, 2023

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Hiver Help Desk Software and Freshdesk

Let’s have a detailed comparison of Hiver Help Desk Software vs Freshdesk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Hiver Help Desk Software or Freshdesk fits your business.

Comparison of Hiver Help Desk Software vs Freshdesk In terms of Features

Hiver Help Desk Software includes features like Collaboration, Email Templates, SMS / Email Notification and Mobile App. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Hiver Help Desk Software vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Hiver Help Desk Software and Freshdesk In terms of Deployment Type

While Hiver Help Desk Software supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between Hiver Help Desk Software and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Hiver Help Desk Software or Freshdesk: Which Is Ideal for Your Industry

Hiver Help Desk Software is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Hiver Help Desk Software or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Hiver Help Desk Software or Freshdesk

Hiver Help Desk Software and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Hiver Help Desk Software and Freshdesk during demo to decide which one is best for your business.

FAQs

Is Hiver Help Desk Software better than Freshdesk?

While Hiver Help Desk Software offers customized features, Freshdesk has diverse modules. Select between Hiver Help Desk Software or Freshdesk as per your business needs.

Are Hiver Help Desk Software and Freshdesk same?

Both these products offer similar features but with a different approach. While Hiver Help Desk Software emphasizes on user experiences, Freshdesk focuses on functionalities.

Which is better Hiver Help Desk Software or Freshdesk?

It all depends on the functionalities that you prefer. While Hiver Help Desk Software offers add-ons along with essential features, Freshdesk emphasizes on customization.

Is Hiver Help Desk Software the same as Freshdesk?

No, the difference between Hiver Help Desk Software and Freshdesk lies in terms of features and functionalities. While Hiver Help Desk Software can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

Can Hiver Help Desk Software replace Freshdesk?

It depends upon your business requirement. Both Hiver Help Desk Software and Freshdesk provides standard features to cater diverse industry needs.

What is the difference between Hiver Help Desk Software and Freshdesk?

The difference lies in terms of the user interface and functionalities. While Hiver Help Desk Software is customizable, Hiver Help Desk Software offers comprehensive modules.