SolarWinds Web Help Desk

Help Desk Software

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Starting at

$ 25 /month

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All industries

All industries

Shared Inbox
Reporting
Live Chat
Knowledge Base
Automated Workflow Optimization

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Ticket Management
Asset Management
Self Service Portal
Ticket / Issue Tracking
Integration

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Overall

4.8(2)

Features

4.8

Ease of Use

4.9

Value for Money

4.7

Customer Support

4.7

Likelihood to Recommend

76%

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pros-list-icon I ordered a software from Techjockey. I expected it to come in the form of a CD to download. In fact, having queried this, I received a phone call explaining that I would simply have to download a code. Well I did and the downloading process was totally idiot proof. The customer service is excellent and I would recommend Techjockey to anyone. Posted - Aug 07, 2018

cons_icon N/A Posted - Aug 07, 2018

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Help Scout and SolarWinds Web Help Desk

Let’s have a detailed comparison of Help Scout vs SolarWinds Web Help Desk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Help Scout or SolarWinds Web Help Desk fits your business.

Comparison of Help Scout vs SolarWinds Web Help Desk In terms of Features

Help Scout includes features like Shared Inbox, Reporting, Live Chat and Knowledge Base. SolarWinds Web Help Desk is known for functionalities like Ticket Management, Asset Management, Self Service Portal and Ticket / Issue Tracking. When you compare Help Scout vs SolarWinds Web Help Desk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Help Scout and SolarWinds Web Help Desk In terms of Deployment Type

While Help Scout supports Web Based deployment; SolarWinds Web Help Desk is suitable for Web Based deployment. While selecting between Help Scout and SolarWinds Web Help Desk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Help Scout or SolarWinds Web Help Desk: Which Is Ideal for Your Industry

Help Scout is ideal for industries like All Industries. For All Industries, SolarWinds Web Help Desk is a better choice. If you are confused between Help Scout or SolarWinds Web Help Desk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Help Scout or SolarWinds Web Help Desk

Help Scout and SolarWinds Web Help Desk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Help Scout and SolarWinds Web Help Desk during demo to decide which one is best for your business.

FAQs

Is Help Scout better than SolarWinds Web Help Desk?

While Help Scout offers customized features, SolarWinds Web Help Desk has diverse modules. Select between Help Scout or SolarWinds Web Help Desk as per your business needs.

Are Help Scout and SolarWinds Web Help Desk same?

Both these products offer similar features but with a different approach. While Help Scout emphasizes on user experiences, SolarWinds Web Help Desk focuses on functionalities.

Which is better Help Scout or SolarWinds Web Help Desk?

It all depends on the functionalities that you prefer. While Help Scout offers add-ons along with essential features, SolarWinds Web Help Desk emphasizes on customization.

Is Help Scout the same as SolarWinds Web Help Desk?

No, the difference between Help Scout and SolarWinds Web Help Desk lies in terms of features and functionalities. While Help Scout can be customized as per the user’s needs, SolarWinds Web Help Desk addresses the diverse audience.

Can Help Scout replace SolarWinds Web Help Desk?

It depends upon your business requirement. Both Help Scout and SolarWinds Web Help Desk provides standard features to cater diverse industry needs.

What is the difference between Help Scout and SolarWinds Web Help Desk?

The difference lies in terms of the user interface and functionalities. While Help Scout is customizable, Help Scout offers comprehensive modules.