Help Scout VS Freshdesk

Let’s have a side-by-side comparison of Help Scout vs Freshdesk to find out which one is better. This software comparison between Help Scout and Freshdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Help Scout or Freshdesk fits your business.

Comparison

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Help Scout

4.7

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Freshdesk

4.7

Get Free Demo

Pricing

Price Plans

$ 25

Standard

View Details

₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

+ 3 more plans

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Lifetime Plan

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.7

3 Ratings & 0 Reviews

Features 4.8

Value for Money 4.6

Ease of Use 4.6

Customer Support 4.8

Likelihood to Recommend

4.7

3 Ratings & 0 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Shared Inbox
Reporting
Live Chat
Knowledge Base
Workflow
Customer Management
Integration
Notification
Mobile App

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback & Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Vision Helpdesk

Elitser Helpdesk Software

TxHelpDesk

Troopr HelpDesk

See all Help Scout alternatives

Vision Helpdesk

Elitser Helpdesk Software

SeQure Employee Helpdesk

TxHelpDesk

See all Freshdesk alternatives

Help Scout vs Freshdesk Comparison FAQs

Software questions,
answered

While Help Scout offers customized features, Freshdesk has diverse modules. Select between Help Scout or Freshdesk as per your business needs.

Both these products offer similar features but with a different approach. While Help Scout emphasizes on user experiences, Freshdesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Help Scout offers add-ons along with essential features, Freshdesk emphasizes on customization.

No, the difference between Help Scout and Freshdesk lies in terms of features and functionalities. While Help Scout can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

It depends upon your business requirement. Both Help Scout and Freshdesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Help Scout is customizable, Help Scout offers comprehensive modules.

A Quick Comparison Between Help Scout vs Freshdesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Help Scout vs Freshdesk In terms of Features
Comparison Between Help Scout and Freshdesk In terms of Deployment Type
Help Scout or Freshdesk: Which Is Ideal for Your Industry
Which Is Better? - Help Scout or Freshdesk

Comparison of Help Scout vs Freshdesk In terms of Features

Help Scout includes features like Shared Inbox, Reporting, Live Chat and Knowledge Base. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Help Scout vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Help Scout and Freshdesk In terms of Deployment Type

While Help Scout supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between Help Scout and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Help Scout or Freshdesk: Which Is Ideal for Your Industry

Help Scout is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Help Scout or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Help Scout or Freshdesk

Help Scout and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Help Scout and Freshdesk during demo to decide which one is best for your business.

Author: Techjockey Team

Help Scout VS Freshdesk

We provide the best software solution for your business needs

Help Scout vs Freshdesk Comparison FAQs

Is Help Scout better than Freshdesk?

Are Help Scout and Freshdesk same?

Which is better Help Scout or Freshdesk?

Is Help Scout the same as Freshdesk?

Can Help Scout replace Freshdesk?

What is the difference between Help Scout and Freshdesk?

A Quick Comparison Between Help Scout vs Freshdesk

Comparison of Help Scout vs Freshdesk In terms of Features

Comparison Between Help Scout and Freshdesk In terms of Deployment Type

Help Scout or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - Help Scout or Freshdesk

Help Scout VS Freshdesk

We provide the best software solution for your business needs

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Help Scout vs Freshdesk Comparison FAQs

Is Help Scout better than Freshdesk?

Are Help Scout and Freshdesk same?

Which is better Help Scout or Freshdesk?

Is Help Scout the same as Freshdesk?

Can Help Scout replace Freshdesk?

What is the difference between Help Scout and Freshdesk?

A Quick Comparison Between Help Scout vs Freshdesk

Comparison of Help Scout vs Freshdesk In terms of Features

Comparison Between Help Scout and Freshdesk In terms of Deployment Type

Help Scout or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - Help Scout or Freshdesk

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