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HCL SX ITSM VS Jira Service Management

Let’s have a side-by-side comparison of HCL SX ITSM vs Jira Service Management to find out which one is better. This software comparison between HCL SX ITSM and Jira Service Management is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether HCL SX ITSM or Jira Service Management fits your business.

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  • img 8 Ratings & 7 Reviews
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  • img 3 Ratings & 0 Reviews
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Pricing

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Price Plans

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Ratings

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Overall ratings

4.7

8 Ratings & 7 Reviews

91% Likelihood to Recommend

4.3

3 Ratings & 0 Reviews

93% Likelihood to Recommend

Pros & Cons

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Pros

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HCL SX offers various options to quickly route ticket assignments, notify teams ...Read more - Lou Willis Sep 04, 2024

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Good features at a great value. This has been a gamechanger for our company. - Anmol Aug 30, 2024

Not Available

Currently no pros are available. Please check back later

Cons

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None that I can think of. - Lou Willis Sep 04, 2024

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Can support more languages. - Seema T Aug 07, 2024

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Reviews

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Verified customer reviews

Enhanced collaboration and productivity in a single platform

Lou Willis Sep 04, 2024

HCL SX is a great service management tool!

Anmol Aug 30, 2024

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Currently no reviews are available. Please check back later

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Self Service Portal
  • checked Incident Management
  • checked Request Fulfillment
  • checked Change Management
  • checked Knowledge Management
  • checked Asset & Config Management
  • checked Problem Management
  • checked SLA Management
  • checked Reconciliation Engine
  • checked Integration Hub
  • checked Advanced Multi-Tenancy
  • checked AI-Driven Intelligence
  • checked Orchestration
  • checked Task Management
  • checked Request Management
  • checked Incident Management
  • checked Problem Management
  • checked Change Management
  • checked Asset Management
  • checked Configuration Management
  • checked Knowledge Management
  • checked Integration
  • checked Mobile App

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgfrançais
  • imgDeutsche
  • imgEspañol
  • imgEnglish

Question and Answers

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Product related question and answers

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Does Jira have asset management? img

Yes, Jira has asset management that helps the teams by enabling them to monitor ... Read more

Alternatives

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See all Jira Service Management alternatives img

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Similar Comparison

HCL SX ITSM vs Jira Service Management Comparison FAQs

Software questions,
answered

While HCL SX ITSM offers customized features, Jira Service Management has diverse modules. Select between HCL SX ITSM or Jira Service Management as per your business needs.

Both these products offer similar features but with a different approach. While HCL SX ITSM emphasizes on user experiences, Jira Service Management focuses on functionalities.

It all depends on the functionalities that you prefer. While HCL SX ITSM offers add-ons along with essential features, Jira Service Management emphasizes on customization.

No, the difference between HCL SX ITSM and Jira Service Management lies in terms of features and functionalities. While HCL SX ITSM can be customized as per the user’s needs, Jira Service Management addresses the diverse audience.

It depends upon your business requirement. Both HCL SX ITSM and Jira Service Management provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While HCL SX ITSM is customizable, HCL SX ITSM offers comprehensive modules.

A Quick Comparison Between HCL SX ITSM vs Jira Service Management

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of HCL SX ITSM vs Jira Service Management In terms of Features
  • Comparison Between HCL SX ITSM and Jira Service Management In terms of Deployment Type
  • HCL SX ITSM or Jira Service Management: Which Is Ideal for Your Industry
  • Which Is Better? - HCL SX ITSM or Jira Service Management

Comparison of HCL SX ITSM vs Jira Service Management In terms of Features

HCL SX ITSM includes features like Self Service Portal, Incident Management, Property Request and Change Management. Jira Service Management is known for functionalities like Online & offline Tiffin Request Management, Incident Management, Problem Management and Change Management. When you compare HCL SX ITSM vs Jira Service Management, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between HCL SX ITSM and Jira Service Management In terms of Deployment Type

While HCL SX ITSM supports Web Based and On Premises deployment; Jira Service Management is suitable for Web Based deployment. While selecting between HCL SX ITSM and Jira Service Management, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

HCL SX ITSM or Jira Service Management: Which Is Ideal for Your Industry

HCL SX ITSM is ideal for industries like All Industries. For All Industries, Jira Service Management is a better choice. If you are confused between HCL SX ITSM or Jira Service Management, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - HCL SX ITSM or Jira Service Management

HCL SX ITSM and Jira Service Management can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare HCL SX ITSM and Jira Service Management during demo to decide which one is best for your business.

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