Freshdesk

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Platform

Starting at

$ 180

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Starting Price

₹ 1,399 /month

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All industries

All industries

Appointment Management
Multi Channel
Workflow Management
Surveys & Feedback
Reporting

View all Gladly features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

View all Freshdesk features

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Gladly and Freshdesk

Let’s have a detailed comparison of Gladly vs Freshdesk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Gladly or Freshdesk fits your business.

Comparison of Gladly vs Freshdesk In terms of Features

Gladly includes features like Appointment Management, Multi Channel, Workflow Management and Surveys & Feedback. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Gladly vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Gladly and Freshdesk In terms of Deployment Type

While Gladly supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between Gladly and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Gladly or Freshdesk: Which Is Ideal for Your Industry

Gladly is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Gladly or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Gladly or Freshdesk

Gladly and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Gladly and Freshdesk during demo to decide which one is best for your business.

FAQs

Is Gladly better than Freshdesk?

While Gladly offers customized features, Freshdesk has diverse modules. Select between Gladly or Freshdesk as per your business needs.

Are Gladly and Freshdesk same?

Both these products offer similar features but with a different approach. While Gladly emphasizes on user experiences, Freshdesk focuses on functionalities.

Which is better Gladly or Freshdesk?

It all depends on the functionalities that you prefer. While Gladly offers add-ons along with essential features, Freshdesk emphasizes on customization.

Is Gladly the same as Freshdesk?

No, the difference between Gladly and Freshdesk lies in terms of features and functionalities. While Gladly can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

Can Gladly replace Freshdesk?

It depends upon your business requirement. Both Gladly and Freshdesk provides standard features to cater diverse industry needs.

What is the difference between Gladly and Freshdesk?

The difference lies in terms of the user interface and functionalities. While Gladly is customizable, Gladly offers comprehensive modules.