Front VS Freshdesk

Let’s have a side-by-side comparison of Front vs Freshdesk to find out which one is better. This software comparison between Front and Freshdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Front or Freshdesk fits your business.

Comparison

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Front

4.4

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Freshdesk

4.7

Get Free Demo

Pricing

Price Plans

$ 59

Growth

View Details

₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

+ 3 more plans

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Lifetime Plan

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.4

3 Ratings & 0 Reviews

Features 4.3

Value for Money 4.1

Ease of Use 4.1

Customer Support 5

Likelihood to Recommend

4.7

3 Ratings & 0 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Customization
Integration
Work Flow Management
Team Collaboration
Email Management
Multi Channel Communication
Complaint Management

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback & Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Vision Helpdesk

Elitser Helpdesk Software

TxHelpDesk

Troopr HelpDesk

See all Front alternatives

Vision Helpdesk

Elitser Helpdesk Software

SeQure Employee Helpdesk

TxHelpDesk

See all Freshdesk alternatives

Front vs Freshdesk Comparison FAQs

Software questions,
answered

While Front offers customized features, Freshdesk has diverse modules. Select between Front or Freshdesk as per your business needs.

Both these products offer similar features but with a different approach. While Front emphasizes on user experiences, Freshdesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Front offers add-ons along with essential features, Freshdesk emphasizes on customization.

No, the difference between Front and Freshdesk lies in terms of features and functionalities. While Front can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

It depends upon your business requirement. Both Front and Freshdesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Front is customizable, Front offers comprehensive modules.

A Quick Comparison Between Front vs Freshdesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Front vs Freshdesk In terms of Features
Comparison Between Front and Freshdesk In terms of Deployment Type
Front or Freshdesk: Which Is Ideal for Your Industry
Which Is Better? - Front or Freshdesk

Comparison of Front vs Freshdesk In terms of Features

Front includes features like Customization, Integration, Work Flow Manager and Team Collaboration. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Front vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Front and Freshdesk In terms of Deployment Type

While Front supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between Front and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Front or Freshdesk: Which Is Ideal for Your Industry

Front is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Front or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Front or Freshdesk

Front and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Front and Freshdesk during demo to decide which one is best for your business.

Author: Techjockey Team

Front VS Freshdesk

We provide the best software solution for your business needs

Front vs Freshdesk Comparison FAQs

Is Front better than Freshdesk?

Are Front and Freshdesk same?

Which is better Front or Freshdesk?

Is Front the same as Freshdesk?

Can Front replace Freshdesk?

What is the difference between Front and Freshdesk?

A Quick Comparison Between Front vs Freshdesk

Comparison of Front vs Freshdesk In terms of Features

Comparison Between Front and Freshdesk In terms of Deployment Type

Front or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - Front or Freshdesk

Front VS Freshdesk

We provide the best software solution for your business needs

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Front vs Freshdesk Comparison FAQs

Is Front better than Freshdesk?

Are Front and Freshdesk same?

Which is better Front or Freshdesk?

Is Front the same as Freshdesk?

Can Front replace Freshdesk?

What is the difference between Front and Freshdesk?

A Quick Comparison Between Front vs Freshdesk

Comparison of Front vs Freshdesk In terms of Features

Comparison Between Front and Freshdesk In terms of Deployment Type

Front or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - Front or Freshdesk

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