Freshchat VS Zendesk
Let’s have a side-by-side comparison of Freshchat vs Zendesk to find out which one is better. This software comparison between Freshchat and Zendesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshchat or Zendesk fits your business.
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Starting at
$ 69 /Month
All
industries
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All
industries
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Assignment Rules
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Chat Bot
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IP Whitelisting
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Authentication
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Email, social, chat, phone channels
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Trigger
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Mobile App
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Chat Bot
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Real Time Monitoring
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History
Have you used Freshchat before?
Write
a Review
The platform is easy to access ,and provides agent monitoring with a smooth UI. Overall satisfied.
Posted -
Jun 23, 2023
Deployment
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Web Based
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On Premises
Device Supported
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Desktop
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Mobile
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Tablet
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iPad
Operating System
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Ubuntu
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Windows
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iOS
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Android
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Mac OS
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Windows(Phone)
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Linux
Deployment
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Web Based
-
On Premises
Device Supported
-
Desktop
-
Mobile
-
Tablet
-
iPad
Operating System
-
Ubuntu
-
Windows
-
iOS
-
Android
-
Mac OS
-
Windows(Phone)
-
Linux
A Quick Comparison Between Freshchat and Zendesk
Let’s have a detailed comparison of Freshchat vs Zendesk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshchat or Zendesk fits your business.
Comparison of Freshchat vs Zendesk In terms of Features
Freshchat includes features like Assignment Rules, Chat Bot, IP Whitelisting and Authentication. Zendesk is known for functionalities like Trigger, Mobile App, Chat Bot and Real Time Monitoring. When you compare Freshchat vs Zendesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.
Comparison Between Freshchat and Zendesk In terms of Deployment Type
While Freshchat supports Web Based deployment; Zendesk is suitable for Web Based deployment. While selecting between Freshchat and Zendesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.
Freshchat or Zendesk: Which Is Ideal for Your Industry
Freshchat is ideal for industries like All Industries. For All Industries, Zendesk is a better choice. If you are confused between Freshchat or Zendesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.
Which Is Better? - Freshchat or Zendesk
Freshchat and Zendesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshchat and Zendesk during demo to decide which one is best for your business.
FAQs
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Related Categories to Live Chat Software
Customer Experience Management Software| Customer Feedback Management Software| Digital Adoption Platform | Customer Onboarding Software| Complaint Management Software|
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