Freshchat VS Chatwoot

Let’s have a side-by-side comparison of Freshchat vs Chatwoot to find out which one is better. This software comparison between Freshchat and Chatwoot is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshchat or Chatwoot fits your business.

Comparison

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Freshchat

4.5

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Chatwoot

4.7

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Pricing

Price Plans

₹ 1799

Growth (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 4799

Pro (/agent/month, billed monthly) (/agent/month, billed annually)

₹ 7699

Enterprise (/agent/month, billed monthly) (/agent/month, billed annually)

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$ 19

Startups

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.5

4 Ratings & 0 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 4.2

Customer Support 4.5

Likelihood to Recommend

4.7

1 Ratings & 0 Reviews

Features 5

Value for Money 4.5

Ease of Use 4.5

Customer Support 5

Likelihood to Recommend

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Assignment Rules
Chat Bot
IP Whitelisting
Authentication
Email, social, chat, phone channels
Agent Scripts
Speech Enabled IVR
Offline Experience
Auto-Resolve
Chatbot Analytics
Messaging
Custom Reports
Agent Assist AI
Omniroute
Voicebot
Multilingual
Roles & Permissions
Live Translate
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Dashboards
Facebook Messenger
Team Inbox Lite
Files
Performance Reports
CSAT Surveys
WhatsApp Business
IntelliAssign
Co-Browsing
Abandoned Call Metrics

Live Chat
Chatbot
Integrations
Collaboration
Productivity
Multilingual
Automation
Reports
Data Retention

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Zoho SalesIQ

Zendesk

PlugtoChat

Tiledesk

See all Freshchat alternatives

PlugtoChat

Tiledesk

Botbiz

Gatelog Live Chat Software

See all Chatwoot alternatives

Freshchat vs Chatwoot Comparison FAQs

Software questions,
answered

While Freshchat offers customized features, Chatwoot has diverse modules. Select between Freshchat or Chatwoot as per your business needs.

Both these products offer similar features but with a different approach. While Freshchat emphasizes on user experiences, Chatwoot focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshchat offers add-ons along with essential features, Chatwoot emphasizes on customization.

No, the difference between Freshchat and Chatwoot lies in terms of features and functionalities. While Freshchat can be customized as per the user’s needs, Chatwoot addresses the diverse audience.

It depends upon your business requirement. Both Freshchat and Chatwoot provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshchat is customizable, Freshchat offers comprehensive modules.

A Quick Comparison Between Freshchat vs Chatwoot

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshchat vs Chatwoot In terms of Features
Comparison Between Freshchat and Chatwoot In terms of Deployment Type
Freshchat or Chatwoot: Which Is Ideal for Your Industry
Which Is Better? - Freshchat or Chatwoot

Comparison of Freshchat vs Chatwoot In terms of Features

Freshchat includes features like Assignment Rules, Chat Bot, IP Whitelisting and Authentication. Chatwoot is known for functionalities like Live Chat, Chatbot, Integrations and Collaboration. When you compare Freshchat vs Chatwoot, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshchat and Chatwoot In terms of Deployment Type

While Freshchat supports Web Based deployment; Chatwoot is suitable for Web Based deployment. While selecting between Freshchat and Chatwoot, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshchat or Chatwoot: Which Is Ideal for Your Industry

Freshchat is ideal for industries like All Industries. For All Industries, Chatwoot is a better choice. If you are confused between Freshchat or Chatwoot, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshchat or Chatwoot

Freshchat and Chatwoot can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshchat and Chatwoot during demo to decide which one is best for your business.

Author: Techjockey Team

Freshchat VS Chatwoot

We provide the best software solution for your business needs

Freshchat vs Chatwoot Comparison FAQs

Is Freshchat better than Chatwoot?

Are Freshchat and Chatwoot same?

Which is better Freshchat or Chatwoot?

Is Freshchat the same as Chatwoot?

Can Freshchat replace Chatwoot?

What is the difference between Freshchat and Chatwoot?

A Quick Comparison Between Freshchat vs Chatwoot

Comparison of Freshchat vs Chatwoot In terms of Features

Comparison Between Freshchat and Chatwoot In terms of Deployment Type

Freshchat or Chatwoot: Which Is Ideal for Your Industry

Which Is Better? - Freshchat or Chatwoot

Freshchat VS Chatwoot

We provide the best software solution for your business needs

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Freshchat vs Chatwoot Comparison FAQs

Is Freshchat better than Chatwoot?

Are Freshchat and Chatwoot same?

Which is better Freshchat or Chatwoot?

Is Freshchat the same as Chatwoot?

Can Freshchat replace Chatwoot?

What is the difference between Freshchat and Chatwoot?

A Quick Comparison Between Freshchat vs Chatwoot

Comparison of Freshchat vs Chatwoot In terms of Features

Comparison Between Freshchat and Chatwoot In terms of Deployment Type

Freshchat or Chatwoot: Which Is Ideal for Your Industry

Which Is Better? - Freshchat or Chatwoot

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