Freshworks 360

Customer Experience Management Software

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Kapture CX

Customer Experience Management Software

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Industries
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Platform

Starting Price

₹ 2,799 /Monthly

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Starting Price

₹ 4,000 /User/Month

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All industries

All industries

Contact Management
Seamless Sales, Service & Support
360° Customer View
Collaboration
Customer Support

View all Freshworks 360 features

Dashboard
Call Logging
Customer Support
Collaboration
360° Customer View

View all Kapture CX features

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Overall

4.2(16)

Features

4.2

Ease of Use

4.2

Value for Money

4.2

Customer Support

4.1

Likelihood to Recommend

83%

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pros-list-icon It is easy to customize and the marketing team help in the customization Posted - May 30, 2020

cons_icon It's difficult to implement as it looks a bit complicated for beginners Posted - May 30, 2020

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshworks 360 and Kapture CX

Let’s have a detailed comparison of Freshworks 360 vs Kapture CX to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshworks 360 or Kapture CX fits your business.

Comparison of Freshworks 360 vs Kapture CX In terms of Features

Freshworks 360 includes features like Contact Management, Seamless Sales, Service & Support, 360° Customer View and Collaboration. Kapture CX is known for functionalities like Dashboard, Call Logging, Customer Support and Collaboration. When you compare Freshworks 360 vs Kapture CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshworks 360 and Kapture CX In terms of Deployment Type

While Freshworks 360 supports Web Based and On Premises deployment; Kapture CX is suitable for Web Based deployment. While selecting between Freshworks 360 and Kapture CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshworks 360 or Kapture CX: Which Is Ideal for Your Industry

Freshworks 360 is ideal for industries like All Industries. For All Industries, Kapture CX is a better choice. If you are confused between Freshworks 360 or Kapture CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshworks 360 or Kapture CX

Freshworks 360 and Kapture CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshworks 360 and Kapture CX during demo to decide which one is best for your business.

FAQs

Is Freshworks 360 better than Kapture CX?

While Freshworks 360 offers customized features, Kapture CX has diverse modules. Select between Freshworks 360 or Kapture CX as per your business needs.

Are Freshworks 360 and Kapture CX same?

Both these products offer similar features but with a different approach. While Freshworks 360 emphasizes on user experiences, Kapture CX focuses on functionalities.

Which is better Freshworks 360 or Kapture CX?

It all depends on the functionalities that you prefer. While Freshworks 360 offers add-ons along with essential features, Kapture CX emphasizes on customization.

Is Freshworks 360 the same as Kapture CX?

No, the difference between Freshworks 360 and Kapture CX lies in terms of features and functionalities. While Freshworks 360 can be customized as per the user’s needs, Kapture CX addresses the diverse audience.

Can Freshworks 360 replace Kapture CX?

It depends upon your business requirement. Both Freshworks 360 and Kapture CX provides standard features to cater diverse industry needs.

What is the difference between Freshworks 360 and Kapture CX?

The difference lies in terms of the user interface and functionalities. While Freshworks 360 is customizable, Freshworks 360 offers comprehensive modules.