Freshworks 360 VS Intouch Insight CX Platform

Let’s have a side-by-side comparison of Freshworks 360 vs Intouch Insight CX Platform to find out which one is better. This software comparison between Freshworks 360 and Intouch Insight CX Platform is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshworks 360 or Intouch Insight CX Platform fits your business.

Comparison

Pricing

Price Plans

₹ 2799

Growth

₹ 6599

Pro

₹ 10679

Enterprise

View Details

Price on Request

Get customise plan according to your business requirement

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Lifetime Plan

Free Trial

Ratings

Overall ratings

4.1

4 Ratings & 0 Reviews

Features 4.3

Value for Money 4.2

Ease of Use 4.1

Customer Support 4

Likelihood to Recommend

4.3

6 Ratings & 0 Reviews

Features 4.1

Value for Money 4.6

Ease of Use 4

Customer Support 4.6

Likelihood to Recommend

Reviews

Verified customer reviews

Rating

bgrfre Sep 25, 2024

Rating

Praful Dodiya Sep 08, 2024

See all Freshworks 360 reviews

Rating

Satish Patil Bendrikar Jan 22, 2025

Rating

Tushar Kamboj Jan 04, 2025

See all Intouch Insight CX Platform reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Alternatives

Top Alternative Products

Kapture CX

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FigPii

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Kapture CX

Birdeye

Varta

FigPii

See all Intouch Insight CX Platform alternatives

Freshworks 360 vs Intouch Insight CX Platform Comparison FAQs

Software questions,
answered

While Freshworks 360 offers customized features, Intouch Insight CX Platform has diverse modules. Select between Freshworks 360 or Intouch Insight CX Platform as per your business needs.

Both these products offer similar features but with a different approach. While Freshworks 360 emphasizes on user experiences, Intouch Insight CX Platform focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshworks 360 offers add-ons along with essential features, Intouch Insight CX Platform emphasizes on customization.

No, the difference between Freshworks 360 and Intouch Insight CX Platform lies in terms of features and functionalities. While Freshworks 360 can be customized as per the user’s needs, Intouch Insight CX Platform addresses the diverse audience.

It depends upon your business requirement. Both Freshworks 360 and Intouch Insight CX Platform provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshworks 360 is customizable, Freshworks 360 offers comprehensive modules.

A Quick Comparison Between Freshworks 360 vs Intouch Insight CX Platform

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshworks 360 vs Intouch Insight CX Platform In terms of Features
Comparison Between Freshworks 360 and Intouch Insight CX Platform In terms of Deployment Type
Freshworks 360 or Intouch Insight CX Platform: Which Is Ideal for Your Industry
Which Is Better? - Freshworks 360 or Intouch Insight CX Platform

Comparison of Freshworks 360 vs Intouch Insight CX Platform In terms of Features

Freshworks 360 includes features like Contact Management, Seamless Sales, Service & Support, 360° Customer View and Collaboration. Intouch Insight CX Platform is known for functionalities like Reporting, Multi Location Management, Security and Predictive Analytics. When you compare Freshworks 360 vs Intouch Insight CX Platform, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshworks 360 and Intouch Insight CX Platform In terms of Deployment Type

While Freshworks 360 supports Web Based and On Premises deployment; Intouch Insight CX Platform is suitable for Web Based deployment. While selecting between Freshworks 360 and Intouch Insight CX Platform, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshworks 360 or Intouch Insight CX Platform: Which Is Ideal for Your Industry

Freshworks 360 is ideal for industries like All Industries. For All Industries, Intouch Insight CX Platform is a better choice. If you are confused between Freshworks 360 or Intouch Insight CX Platform, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshworks 360 or Intouch Insight CX Platform

Freshworks 360 and Intouch Insight CX Platform can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshworks 360 and Intouch Insight CX Platform during demo to decide which one is best for your business.

Author: Techjockey Team

Freshworks 360 VS Intouch Insight CX Platform

We provide the best software solution for your business needs

Freshworks 360 vs Intouch Insight CX Platform Comparison FAQs

Is Freshworks 360 better than Intouch Insight CX Platform?

Are Freshworks 360 and Intouch Insight CX Platform same?

Which is better Freshworks 360 or Intouch Insight CX Platform?

Is Freshworks 360 the same as Intouch Insight CX Platform?

Can Freshworks 360 replace Intouch Insight CX Platform?

What is the difference between Freshworks 360 and Intouch Insight CX Platform?

A Quick Comparison Between Freshworks 360 vs Intouch Insight CX Platform

Comparison of Freshworks 360 vs Intouch Insight CX Platform In terms of Features

Comparison Between Freshworks 360 and Intouch Insight CX Platform In terms of Deployment Type

Freshworks 360 or Intouch Insight CX Platform: Which Is Ideal for Your Industry

Which Is Better? - Freshworks 360 or Intouch Insight CX Platform

Freshworks 360 VS Intouch Insight CX Platform

We provide the best software solution for your business needs

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Freshworks 360 vs Intouch Insight CX Platform Comparison FAQs

Is Freshworks 360 better than Intouch Insight CX Platform?

Are Freshworks 360 and Intouch Insight CX Platform same?

Which is better Freshworks 360 or Intouch Insight CX Platform?

Is Freshworks 360 the same as Intouch Insight CX Platform?

Can Freshworks 360 replace Intouch Insight CX Platform?

What is the difference between Freshworks 360 and Intouch Insight CX Platform?

A Quick Comparison Between Freshworks 360 vs Intouch Insight CX Platform

Comparison of Freshworks 360 vs Intouch Insight CX Platform In terms of Features

Comparison Between Freshworks 360 and Intouch Insight CX Platform In terms of Deployment Type

Freshworks 360 or Intouch Insight CX Platform: Which Is Ideal for Your Industry

Which Is Better? - Freshworks 360 or Intouch Insight CX Platform

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