Freshworks 360

Customer Experience Management Software

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Birdeye

Customer Experience Management Software

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Industries
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Starting Price

₹ 2,799 /Monthly

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All industries

All industries

Contact Management
Seamless Sales, Service & Support
360° Customer View
Collaboration
Customer Support

View all Freshworks 360 features

Dashboards
Surveys
Ticketing
Listing Management
Referral Analytics

View all Birdeye features

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshworks 360 and Birdeye

Let’s have a detailed comparison of Freshworks 360 vs Birdeye to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshworks 360 or Birdeye fits your business.

Comparison of Freshworks 360 vs Birdeye In terms of Features

Freshworks 360 includes features like Contact Management, Seamless Sales, Service & Support, 360° Customer View and Collaboration. Birdeye is known for functionalities like Dashboards, Surveys, Ticketing and Listing Management. When you compare Freshworks 360 vs Birdeye, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshworks 360 and Birdeye In terms of Deployment Type

While Freshworks 360 supports Web Based and On Premises deployment; Birdeye is suitable for Web Based deployment. While selecting between Freshworks 360 and Birdeye, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshworks 360 or Birdeye: Which Is Ideal for Your Industry

Freshworks 360 is ideal for industries like All Industries. For All Industries, Birdeye is a better choice. If you are confused between Freshworks 360 or Birdeye, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshworks 360 or Birdeye

Freshworks 360 and Birdeye can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshworks 360 and Birdeye during demo to decide which one is best for your business.

FAQs

Is Freshworks 360 better than Birdeye?

While Freshworks 360 offers customized features, Birdeye has diverse modules. Select between Freshworks 360 or Birdeye as per your business needs.

Are Freshworks 360 and Birdeye same?

Both these products offer similar features but with a different approach. While Freshworks 360 emphasizes on user experiences, Birdeye focuses on functionalities.

Which is better Freshworks 360 or Birdeye?

It all depends on the functionalities that you prefer. While Freshworks 360 offers add-ons along with essential features, Birdeye emphasizes on customization.

Is Freshworks 360 the same as Birdeye?

No, the difference between Freshworks 360 and Birdeye lies in terms of features and functionalities. While Freshworks 360 can be customized as per the user’s needs, Birdeye addresses the diverse audience.

Can Freshworks 360 replace Birdeye?

It depends upon your business requirement. Both Freshworks 360 and Birdeye provides standard features to cater diverse industry needs.

What is the difference between Freshworks 360 and Birdeye?

The difference lies in terms of the user interface and functionalities. While Freshworks 360 is customizable, Freshworks 360 offers comprehensive modules.