Freshdesk VS Zoho Assist

Let’s have a side-by-side comparison of Freshdesk vs Zoho Assist to find out which one is better. This software comparison between Freshdesk and Zoho Assist is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Zoho Assist fits your business.

Comparison

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Freshdesk

4.7

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Zoho Assist

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Pricing

Price Plans

₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

+ 3 more plans

₹ 480

Remote Support-Standard

₹ 480

Unattended Access-Standard

₹ 720

Unattended Access-Professional

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Lifetime Plan

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.7

3 Ratings & 0 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

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Not Available

Currently no ratings are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback & Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Centralized Connection Management
Annotation & Drawing Tools
In-Session Chat
Direct File Access Permissions
Session Note Taking
Remote Command Prompt Access
Automated System Diagnostics
System Health Monitoring
Bulk File Transfer
Two-Way File Transfer
Session Recording & Playback
Blank Screen Mode
Screen Sharing with Control
Multiple Technician Access
User Grouping & Management
Admin Console
Error Logs
User Activity Reports
Detailed Session Reports
Remote Wake-on-LAN
Scheduled Tasks
Language Localization
Session Scripting
Customizable Toolbars
GDPR/CCPA Compliance
Two-Way Desktop Sharing
Remote Reboot Options
Real-Time Control Customization
HIPAA Compliance
Access Logs
User Access Management
Remote printing
Multi-Factor Authentication (MFA)
Third Party Integration
Device Management
API Integration
Customizable Branding
Audit Logs
Performance Metrics
Multi Session Support
Unattended Access
Task Automation 
Session Timeout & Auto-Lock
Queue & Schedule Sessions
Session Handover
Multi-Monitor Navigation
Clipboard Syncing
Persistent Session
Multi-Window Control
Mobile Access Support
Browser-Based Access
Cross-Platform Compatibility
Role-Based Access Control (RBAC)
Ticket Management

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Question and Answers

Product related question and answers

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What is the difference between Zoho meeting and Zoho assist?

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To cancel a Zoho Assist session, you can: Close the Session: Close the Zoho A... Read more

Is there a time limit on Zoho Assist?

The time limit for a Zoho Assist session can vary depending on the specific plan... Read more

See all Zoho Assist Questions & Answers

Alternatives

Top Alternative Products

Vision Helpdesk

Elitser Helpdesk Software

SeQure Employee Helpdesk

TxHelpDesk

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AnyDesk

TeamViewer

TSPlus

Getscreen.me

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Freshdesk vs Zoho Assist Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, Zoho Assist has diverse modules. Select between Freshdesk or Zoho Assist as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Zoho Assist focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Zoho Assist emphasizes on customization.

No, the difference between Freshdesk and Zoho Assist lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Zoho Assist addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and Zoho Assist provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs Zoho Assist

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk vs Zoho Assist In terms of Features
Comparison Between Freshdesk and Zoho Assist In terms of Deployment Type
Freshdesk or Zoho Assist: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk or Zoho Assist

Comparison of Freshdesk vs Zoho Assist In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Zoho Assist is known for functionalities like Centralized Connection Management, Annotation & Drawing Tools, In-Session Chat and Direct File Access Permissions. When you compare Freshdesk vs Zoho Assist, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Zoho Assist In terms of Deployment Type

While Freshdesk supports Web Based deployment; Zoho Assist is suitable for Web Based and On Premises deployment. While selecting between Freshdesk and Zoho Assist, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Zoho Assist: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Zoho Assist is a better choice. If you are confused between Freshdesk or Zoho Assist, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Zoho Assist

Freshdesk and Zoho Assist can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Zoho Assist during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk VS Zoho Assist

We provide the best software solution for your business needs

Freshdesk vs Zoho Assist Comparison FAQs

Is Freshdesk better than Zoho Assist?

Are Freshdesk and Zoho Assist same?

Which is better Freshdesk or Zoho Assist?

Is Freshdesk the same as Zoho Assist?

Can Freshdesk replace Zoho Assist?

What is the difference between Freshdesk and Zoho Assist?

A Quick Comparison Between Freshdesk vs Zoho Assist

Comparison of Freshdesk vs Zoho Assist In terms of Features

Comparison Between Freshdesk and Zoho Assist In terms of Deployment Type

Freshdesk or Zoho Assist: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Zoho Assist

Freshdesk VS Zoho Assist

We provide the best software solution for your business needs

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Freshdesk vs Zoho Assist Comparison FAQs

Is Freshdesk better than Zoho Assist?

Are Freshdesk and Zoho Assist same?

Which is better Freshdesk or Zoho Assist?

Is Freshdesk the same as Zoho Assist?

Can Freshdesk replace Zoho Assist?

What is the difference between Freshdesk and Zoho Assist?

A Quick Comparison Between Freshdesk vs Zoho Assist

Comparison of Freshdesk vs Zoho Assist In terms of Features

Comparison Between Freshdesk and Zoho Assist In terms of Deployment Type

Freshdesk or Zoho Assist: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Zoho Assist

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