Freshdesk VS Troopr HelpDesk

Let’s have a side-by-side comparison of Freshdesk vs Troopr HelpDesk to find out which one is better. This software comparison between Freshdesk and Troopr HelpDesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Troopr HelpDesk fits your business.

Comparison

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Freshdesk

4.7

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Troopr HelpDesk

4.6

Get Free Demo

Pricing

Price Plans

₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

+ 3 more plans

$ 49

Pro

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.7

3 Ratings & 0 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

4.6

5 Ratings & 0 Reviews

Features 4.6

Value for Money 4.6

Ease of Use 4.7

Customer Support 4.8

Likelihood to Recommend

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback & Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Emoji Ticketing
Automatic Syncing
Easy Feedback
Automatic Suggestions
Tune Document Matching
Internal Comments
Real Time Insights
Proactive Reminders

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Vision Helpdesk

Elitser Helpdesk Software

SeQure Employee Helpdesk

TxHelpDesk

See all Freshdesk alternatives

Vision Helpdesk

Elitser Helpdesk Software

TxHelpDesk

Stingo Helpdesk

See all Troopr HelpDesk alternatives

Freshdesk vs Troopr HelpDesk Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, Troopr HelpDesk has diverse modules. Select between Freshdesk or Troopr HelpDesk as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Troopr HelpDesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Troopr HelpDesk emphasizes on customization.

No, the difference between Freshdesk and Troopr HelpDesk lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Troopr HelpDesk addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and Troopr HelpDesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs Troopr HelpDesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk vs Troopr HelpDesk In terms of Features
Comparison Between Freshdesk and Troopr HelpDesk In terms of Deployment Type
Freshdesk or Troopr HelpDesk: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk or Troopr HelpDesk

Comparison of Freshdesk vs Troopr HelpDesk In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Troopr HelpDesk is known for functionalities like Ticketing, Automatic Greetings, Feedbacks and Intelligent Suggestion. When you compare Freshdesk vs Troopr HelpDesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Troopr HelpDesk In terms of Deployment Type

While Freshdesk supports Web Based deployment; Troopr HelpDesk is suitable for Web Based and On Premises deployment. While selecting between Freshdesk and Troopr HelpDesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Troopr HelpDesk: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Troopr HelpDesk is a better choice. If you are confused between Freshdesk or Troopr HelpDesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Troopr HelpDesk

Freshdesk and Troopr HelpDesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Troopr HelpDesk during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk VS Troopr HelpDesk

We provide the best software solution for your business needs

Freshdesk vs Troopr HelpDesk Comparison FAQs

Is Freshdesk better than Troopr HelpDesk?

Are Freshdesk and Troopr HelpDesk same?

Which is better Freshdesk or Troopr HelpDesk?

Is Freshdesk the same as Troopr HelpDesk?

Can Freshdesk replace Troopr HelpDesk?

What is the difference between Freshdesk and Troopr HelpDesk?

A Quick Comparison Between Freshdesk vs Troopr HelpDesk

Comparison of Freshdesk vs Troopr HelpDesk In terms of Features

Comparison Between Freshdesk and Troopr HelpDesk In terms of Deployment Type

Freshdesk or Troopr HelpDesk: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Troopr HelpDesk

Freshdesk VS Troopr HelpDesk

We provide the best software solution for your business needs

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Freshdesk vs Troopr HelpDesk Comparison FAQs

Is Freshdesk better than Troopr HelpDesk?

Are Freshdesk and Troopr HelpDesk same?

Which is better Freshdesk or Troopr HelpDesk?

Is Freshdesk the same as Troopr HelpDesk?

Can Freshdesk replace Troopr HelpDesk?

What is the difference between Freshdesk and Troopr HelpDesk?

A Quick Comparison Between Freshdesk vs Troopr HelpDesk

Comparison of Freshdesk vs Troopr HelpDesk In terms of Features

Comparison Between Freshdesk and Troopr HelpDesk In terms of Deployment Type

Freshdesk or Troopr HelpDesk: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Troopr HelpDesk

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