SolarWinds Web Help Desk

Help Desk Software

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Starting Price

₹ 1,399 /month

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All industries

All industries

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

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Ticket Management
Asset Management
Self Service Portal
Ticket / Issue Tracking
Integration

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Overall

4.8(2)

Features

4.8

Ease of Use

4.9

Value for Money

4.7

Customer Support

4.7

Likelihood to Recommend

76%

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pros-list-icon I ordered a software from Techjockey. I expected it to come in the form of a CD to download. In fact, having queried this, I received a phone call explaining that I would simply have to download a code. Well I did and the downloading process was totally idiot proof. The customer service is excellent and I would recommend Techjockey to anyone. Posted - Aug 07, 2018

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshdesk and SolarWinds Web Help Desk

Let’s have a detailed comparison of Freshdesk vs SolarWinds Web Help Desk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk or SolarWinds Web Help Desk fits your business.

Comparison of Freshdesk vs SolarWinds Web Help Desk In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. SolarWinds Web Help Desk is known for functionalities like Ticket Management, Asset Management, Self Service Portal and Ticket / Issue Tracking. When you compare Freshdesk vs SolarWinds Web Help Desk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and SolarWinds Web Help Desk In terms of Deployment Type

While Freshdesk supports Web Based deployment; SolarWinds Web Help Desk is suitable for Web Based deployment. While selecting between Freshdesk and SolarWinds Web Help Desk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or SolarWinds Web Help Desk: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, SolarWinds Web Help Desk is a better choice. If you are confused between Freshdesk or SolarWinds Web Help Desk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or SolarWinds Web Help Desk

Freshdesk and SolarWinds Web Help Desk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and SolarWinds Web Help Desk during demo to decide which one is best for your business.

FAQs

Is Freshdesk better than SolarWinds Web Help Desk?

While Freshdesk offers customized features, SolarWinds Web Help Desk has diverse modules. Select between Freshdesk or SolarWinds Web Help Desk as per your business needs.

Are Freshdesk and SolarWinds Web Help Desk same?

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, SolarWinds Web Help Desk focuses on functionalities.

Which is better Freshdesk or SolarWinds Web Help Desk?

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, SolarWinds Web Help Desk emphasizes on customization.

Is Freshdesk the same as SolarWinds Web Help Desk?

No, the difference between Freshdesk and SolarWinds Web Help Desk lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, SolarWinds Web Help Desk addresses the diverse audience.

Can Freshdesk replace SolarWinds Web Help Desk?

It depends upon your business requirement. Both Freshdesk and SolarWinds Web Help Desk provides standard features to cater diverse industry needs.

What is the difference between Freshdesk and SolarWinds Web Help Desk?

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.