Osticket

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Starting Price

₹ 1,399 /month

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All industries

All industries

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

View all Freshdesk features

Custom Fields
Advance Search
Custom Popup Window
Service Level Agreement
Multi Thread Support

View all Osticket features

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshdesk and Osticket

Let’s have a detailed comparison of Freshdesk vs Osticket to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk or Osticket fits your business.

Comparison of Freshdesk vs Osticket In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Osticket is known for functionalities like Custom Fields, Advance Search, Custom Popup Window and Service Level Agreement. When you compare Freshdesk vs Osticket, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Osticket In terms of Deployment Type

While Freshdesk supports Web Based deployment; Osticket is suitable for Web Based deployment. While selecting between Freshdesk and Osticket, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Osticket: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Osticket is a better choice. If you are confused between Freshdesk or Osticket, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Osticket

Freshdesk and Osticket can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Osticket during demo to decide which one is best for your business.

FAQs

Is Freshdesk better than Osticket?

While Freshdesk offers customized features, Osticket has diverse modules. Select between Freshdesk or Osticket as per your business needs.

Are Freshdesk and Osticket same?

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Osticket focuses on functionalities.

Which is better Freshdesk or Osticket?

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Osticket emphasizes on customization.

Is Freshdesk the same as Osticket?

No, the difference between Freshdesk and Osticket lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Osticket addresses the diverse audience.

Can Freshdesk replace Osticket?

It depends upon your business requirement. Both Freshdesk and Osticket provides standard features to cater diverse industry needs.

What is the difference between Freshdesk and Osticket?

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.