Freshdesk VS LiveAgent
Let’s have a side-by-side comparison of Freshdesk vs LiveAgent to find out which one is better. This software comparison between Freshdesk and LiveAgent is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or LiveAgent fits your business.
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Starting at
₹ 1,050
All
industries
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All
industries
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Ticket Management
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Agent Shifts
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Agent Scripts
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Email Bot
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Auto-Triage
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Ticket Management
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Live Chat
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Social Media Integration
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Analytics and Reporting
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Multilingual
Have you used Freshdesk before?
Write
a Review
We have been using LiveAgent since August and we are really satisfied with the various ways to integrate it into our website and support process. The LiveAgent support is of great help and we recommend this system to everyone. Keep up the good work
Posted -
Oct 05, 2018
N/A
Posted -
Oct 12, 2018
Deployment
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Web Based
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On Premises
Device Supported
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Desktop
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Mobile
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Tablet
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iPad
Operating System
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Ubuntu
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Windows
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iOS
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Android
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Mac OS
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Windows(Phone)
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Linux
Deployment
-
Web Based
-
On Premises
Device Supported
-
Desktop
-
Mobile
-
Tablet
-
iPad
Operating System
-
Ubuntu
-
Windows
-
iOS
-
Android
-
Mac OS
-
Windows(Phone)
-
Linux
A Quick Comparison Between Freshdesk and LiveAgent
Let’s have a detailed comparison of Freshdesk vs LiveAgent to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk or LiveAgent fits your business.
Comparison of Freshdesk vs LiveAgent In terms of Features
Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. LiveAgent is known for functionalities like Ticket Management, Live Chat, Social Media Integration and Analytics and Reporting. When you compare Freshdesk vs LiveAgent, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.
Comparison Between Freshdesk and LiveAgent In terms of Deployment Type
While Freshdesk supports Web Based deployment; LiveAgent is suitable for Web Based deployment. While selecting between Freshdesk and LiveAgent, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.
Freshdesk or LiveAgent: Which Is Ideal for Your Industry
Freshdesk is ideal for industries like All Industries. For All Industries, LiveAgent is a better choice. If you are confused between Freshdesk or LiveAgent, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.
Which Is Better? - Freshdesk or LiveAgent
Freshdesk and LiveAgent can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and LiveAgent during demo to decide which one is best for your business.
FAQs
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