Kayako

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Starting Price

₹ 1,399 /month

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All industries

All industries

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

View all Freshdesk features

Tour Packages
Overview
Live Chat
Collaboration
Self Service

View all Kayako features

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshdesk and Kayako

Let’s have a detailed comparison of Freshdesk vs Kayako to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk or Kayako fits your business.

Comparison of Freshdesk vs Kayako In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Kayako is known for functionalities like Tour Packages, Overview, Live Chat and Collaboration. When you compare Freshdesk vs Kayako, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Kayako In terms of Deployment Type

While Freshdesk supports Web Based deployment; Kayako is suitable for Web Based deployment. While selecting between Freshdesk and Kayako, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Kayako: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Kayako is a better choice. If you are confused between Freshdesk or Kayako, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Kayako

Freshdesk and Kayako can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Kayako during demo to decide which one is best for your business.

FAQs

Is Freshdesk better than Kayako?

While Freshdesk offers customized features, Kayako has diverse modules. Select between Freshdesk or Kayako as per your business needs.

Are Freshdesk and Kayako same?

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Kayako focuses on functionalities.

Which is better Freshdesk or Kayako?

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Kayako emphasizes on customization.

Is Freshdesk the same as Kayako?

No, the difference between Freshdesk and Kayako lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Kayako addresses the diverse audience.

Can Freshdesk replace Kayako?

It depends upon your business requirement. Both Freshdesk and Kayako provides standard features to cater diverse industry needs.

What is the difference between Freshdesk and Kayako?

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.