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  3. Freshdesk VS Kaem Help Desk Management System

Freshdesk VS Kaem Help Desk Management System

Let’s have a side-by-side comparison of Freshdesk vs Kaem Help Desk Management System to find out which one is better. This software comparison between Freshdesk and Kaem Help Desk Management System is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Kaem Help Desk Management System fits your business.

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Freshdesk
Freshdesk

4.7

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Kaem Help Desk Management System
Kaem Help Desk Management System

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Freshdesk
Freshdesk

4.7

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Kaem Help Desk Management System
Kaem Help Desk Management System

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  • img 3 Ratings & 0 Reviews
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Pricing

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Price Plans

₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

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Offers

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Ratings

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Overall ratings

4.7

3 Ratings & 0 Reviews

93% Likelihood to Recommend

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Reviews

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Reviews with Video

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Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support
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Freshdesk Review: Is It Good
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Freshdesk Review 2023 | Best Customer Service Software

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Ticket Management
  • checked Agent Shifts
  • checked Agent Scripts
  • checked Email Bot
  • checked Auto-Triage
  • checked Email, social, chat, phone channels
  • checked Omnichannel
  • checked Roles & Permissions
  • checked IP & Network Restrictions
  • checked Intelligent ticket assignment
  • checked Round-robin Routing
  • checked Portal Rebrand
  • checked Multiple Products
  • checked Dynamic Ticket Forms
  • checked HIPAA Compliance
  • checked Abandoned call metrics
  • checked Co-Browsing
  • checked Audit Logs
  • checked Sandbox
  • checked Collaboration
  • checked Multichannel Support
  • checked Feedback & Automation
  • checked Self Service Portal
  • checked Helpdesk Report
  • checked Customization
  • checked Process Automations
  • checked Agent collision detection
  • checked SLA Management
  • checked Time Tracking
  • checked CSAT Surveys
  • checked Performance Reports
  • checked Multilingual
  • checked Custom Reports
  • checked Custom Reports & Dashboards
  • checked Customer Segments
  • checked Speech Enabled
  • checked Raise Complaint
  • checked Dashboards
  • checked Complaint Tracking
  • checked SMS Integration
  • checked Easy to Use
  • checked Reduce Time & Cost
  • checked Improve Customer Satisfaction

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Freshdesk vs Kaem Help Desk Management System Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, Kaem Help Desk Management System has diverse modules. Select between Freshdesk or Kaem Help Desk Management System as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Kaem Help Desk Management System focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Kaem Help Desk Management System emphasizes on customization.

No, the difference between Freshdesk and Kaem Help Desk Management System lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Kaem Help Desk Management System addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and Kaem Help Desk Management System provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs Kaem Help Desk Management System

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Freshdesk vs Kaem Help Desk Management System In terms of Features
  • Comparison Between Freshdesk and Kaem Help Desk Management System In terms of Deployment Type
  • Freshdesk or Kaem Help Desk Management System: Which Is Ideal for Your Industry
  • Which Is Better? - Freshdesk or Kaem Help Desk Management System

Comparison of Freshdesk vs Kaem Help Desk Management System In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Kaem Help Desk Management System is known for functionalities like Raise Complaint, Dashboards, Complaint Tracking and SMS Integration. When you compare Freshdesk vs Kaem Help Desk Management System, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Kaem Help Desk Management System In terms of Deployment Type

While Freshdesk supports Web Based deployment; Kaem Help Desk Management System is suitable for Web Based deployment. While selecting between Freshdesk and Kaem Help Desk Management System, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Kaem Help Desk Management System: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Kaem Help Desk Management System is a better choice. If you are confused between Freshdesk or Kaem Help Desk Management System, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Kaem Help Desk Management System

Freshdesk and Kaem Help Desk Management System can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Kaem Help Desk Management System during demo to decide which one is best for your business.

Author: Techjockey Team

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