Freshdesk VS Jira Service Management

Let’s have a side-by-side comparison of Freshdesk vs Jira Service Management to find out which one is better. This software comparison between Freshdesk and Jira Service Management is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Jira Service Management fits your business.

Comparison

Pricing

Price Plans

₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

+ 3 more plans

$ 21

Standard

View Details

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.7

3 Ratings & 0 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

4.3

3 Ratings & 0 Reviews

Features 4

Value for Money 4.3

Ease of Use 4.3

Customer Support 4.6

Likelihood to Recommend

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback & Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Request Management
Incident Management
Problem Management
Change Management
Asset Management
Configuration Management
Knowledge Management
Integration
Mobile App

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Question and Answers

Product related question and answers

Still got Question in Mind?

Get answered by real users or software experts

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Does Jira have asset management?

Yes, Jira has asset management that helps the teams by enabling them to monitor ... Read more

See all Jira Service Management Questions & Answers

Alternatives

Top Alternative Products

Vision Helpdesk

Elitser Helpdesk Software

SeQure Employee Helpdesk

TxHelpDesk

See all Freshdesk alternatives

HCL SX ITSM

Freshservice

Servicenow

BMC Helix ITSM

See all Jira Service Management alternatives

Freshdesk vs Jira Service Management Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, Jira Service Management has diverse modules. Select between Freshdesk or Jira Service Management as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Jira Service Management focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Jira Service Management emphasizes on customization.

No, the difference between Freshdesk and Jira Service Management lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Jira Service Management addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and Jira Service Management provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs Jira Service Management

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk vs Jira Service Management In terms of Features
Comparison Between Freshdesk and Jira Service Management In terms of Deployment Type
Freshdesk or Jira Service Management: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk or Jira Service Management

Comparison of Freshdesk vs Jira Service Management In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Jira Service Management is known for functionalities like Online & offline Tiffin Request Management, Incident Management, Problem Management and Change Management. When you compare Freshdesk vs Jira Service Management, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Jira Service Management In terms of Deployment Type

While Freshdesk supports Web Based deployment; Jira Service Management is suitable for Web Based deployment. While selecting between Freshdesk and Jira Service Management, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Jira Service Management: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Jira Service Management is a better choice. If you are confused between Freshdesk or Jira Service Management, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Jira Service Management

Freshdesk and Jira Service Management can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Jira Service Management during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk VS Jira Service Management

We provide the best software solution for your business needs

Freshdesk vs Jira Service Management Comparison FAQs

Is Freshdesk better than Jira Service Management?

Are Freshdesk and Jira Service Management same?

Which is better Freshdesk or Jira Service Management?

Is Freshdesk the same as Jira Service Management?

Can Freshdesk replace Jira Service Management?

What is the difference between Freshdesk and Jira Service Management?

A Quick Comparison Between Freshdesk vs Jira Service Management

Comparison of Freshdesk vs Jira Service Management In terms of Features

Comparison Between Freshdesk and Jira Service Management In terms of Deployment Type

Freshdesk or Jira Service Management: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Jira Service Management

Freshdesk VS Jira Service Management

We provide the best software solution for your business needs

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Freshdesk vs Jira Service Management Comparison FAQs

Is Freshdesk better than Jira Service Management?

Are Freshdesk and Jira Service Management same?

Which is better Freshdesk or Jira Service Management?

Is Freshdesk the same as Jira Service Management?

Can Freshdesk replace Jira Service Management?

What is the difference between Freshdesk and Jira Service Management?

A Quick Comparison Between Freshdesk vs Jira Service Management

Comparison of Freshdesk vs Jira Service Management In terms of Features

Comparison Between Freshdesk and Jira Service Management In terms of Deployment Type

Freshdesk or Jira Service Management: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Jira Service Management

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