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Starting Price

₹ 1,399 /month

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All industries

All industries

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

View all Freshdesk features

Web-based reporting
Custom Workflows
Access Controls
Comprehensive & exhaustive Reports
SLA Management

View all ITCOMS features

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshdesk and ITCOMS

Let’s have a detailed comparison of Freshdesk vs ITCOMS to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk or ITCOMS fits your business.

Comparison of Freshdesk vs ITCOMS In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. ITCOMS is known for functionalities like Web-based reporting, Custom Workflows, Access Controls and Comprehensive & exhaustive Reports. When you compare Freshdesk vs ITCOMS, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and ITCOMS In terms of Deployment Type

While Freshdesk supports Web Based deployment; ITCOMS is suitable for Web Based and On Premises deployment. While selecting between Freshdesk and ITCOMS, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or ITCOMS: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, ITCOMS is a better choice. If you are confused between Freshdesk or ITCOMS, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or ITCOMS

Freshdesk and ITCOMS can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and ITCOMS during demo to decide which one is best for your business.

FAQs

Is Freshdesk better than ITCOMS?

While Freshdesk offers customized features, ITCOMS has diverse modules. Select between Freshdesk or ITCOMS as per your business needs.

Are Freshdesk and ITCOMS same?

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, ITCOMS focuses on functionalities.

Which is better Freshdesk or ITCOMS?

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, ITCOMS emphasizes on customization.

Is Freshdesk the same as ITCOMS?

No, the difference between Freshdesk and ITCOMS lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, ITCOMS addresses the diverse audience.

Can Freshdesk replace ITCOMS?

It depends upon your business requirement. Both Freshdesk and ITCOMS provides standard features to cater diverse industry needs.

What is the difference between Freshdesk and ITCOMS?

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.