Freshdesk VS ITCOMS

Let’s have a side-by-side comparison of Freshdesk vs ITCOMS to find out which one is better. This software comparison between Freshdesk and ITCOMS is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or ITCOMS fits your business.

Comparison

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Freshdesk

4.7

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ITCOMS

Get Free Demo

Pricing

Price Plans

₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

+ 3 more plans

Price on Request

Get customise plan according to your business requirement

Get Price

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Lifetime Plan

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.7

3 Ratings & 0 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

Not Available

Currently no ratings are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback & Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Web-based
Custom Workflows
Access Controls
Comprehensive Customer History
SLA & Reminder Notification
Collaboration
Integration
MIS Reports
Dashboards

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Vision Helpdesk

Elitser Helpdesk Software

SeQure Employee Helpdesk

TxHelpDesk

See all Freshdesk alternatives

Vision Helpdesk

Elitser Helpdesk Software

TxHelpDesk

Troopr HelpDesk

See all ITCOMS alternatives

Freshdesk vs ITCOMS Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, ITCOMS has diverse modules. Select between Freshdesk or ITCOMS as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, ITCOMS focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, ITCOMS emphasizes on customization.

No, the difference between Freshdesk and ITCOMS lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, ITCOMS addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and ITCOMS provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs ITCOMS

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk vs ITCOMS In terms of Features
Comparison Between Freshdesk and ITCOMS In terms of Deployment Type
Freshdesk or ITCOMS: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk or ITCOMS

Comparison of Freshdesk vs ITCOMS In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. ITCOMS is known for functionalities like Web-based reporting, Custom Workflows, Access Controls and Comprehensive & exhaustive Reports. When you compare Freshdesk vs ITCOMS, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and ITCOMS In terms of Deployment Type

While Freshdesk supports Web Based deployment; ITCOMS is suitable for Web Based and On Premises deployment. While selecting between Freshdesk and ITCOMS, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or ITCOMS: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, ITCOMS is a better choice. If you are confused between Freshdesk or ITCOMS, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or ITCOMS

Freshdesk and ITCOMS can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and ITCOMS during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk VS ITCOMS

We provide the best software solution for your business needs

Freshdesk vs ITCOMS Comparison FAQs

Is Freshdesk better than ITCOMS?

Are Freshdesk and ITCOMS same?

Which is better Freshdesk or ITCOMS?

Is Freshdesk the same as ITCOMS?

Can Freshdesk replace ITCOMS?

What is the difference between Freshdesk and ITCOMS?

A Quick Comparison Between Freshdesk vs ITCOMS

Comparison of Freshdesk vs ITCOMS In terms of Features

Comparison Between Freshdesk and ITCOMS In terms of Deployment Type

Freshdesk or ITCOMS: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or ITCOMS

Freshdesk VS ITCOMS

We provide the best software solution for your business needs

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Freshdesk vs ITCOMS Comparison FAQs

Is Freshdesk better than ITCOMS?

Are Freshdesk and ITCOMS same?

Which is better Freshdesk or ITCOMS?

Is Freshdesk the same as ITCOMS?

Can Freshdesk replace ITCOMS?

What is the difference between Freshdesk and ITCOMS?

A Quick Comparison Between Freshdesk vs ITCOMS

Comparison of Freshdesk vs ITCOMS In terms of Features

Comparison Between Freshdesk and ITCOMS In terms of Deployment Type

Freshdesk or ITCOMS: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or ITCOMS

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