Hiver Help Desk Software

Help Desk Software

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Starting Price

₹ 1,399 /month

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Starting at

$ 13 User/Month

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All industries

All industries

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

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Collaboration
Email Templates
SMS / Email Notification
Mobile App
Email Support

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Overall

5(2)

Features

Ease of Use

Value for Money

Customer Support

Likelihood to Recommend

100%

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pros-list-icon The platform required no implementation, easy onboarding with a 30 mins call directly from Hiver. Agents learn the tool within 30 mins, no need for a training call and has very affordable pricing.Highly recommended. Posted - Jun 23, 2023

cons_icon None Posted - Jun 23, 2023

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshdesk and Hiver Help Desk Software

Let’s have a detailed comparison of Freshdesk vs Hiver Help Desk Software to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk or Hiver Help Desk Software fits your business.

Comparison of Freshdesk vs Hiver Help Desk Software In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Hiver Help Desk Software is known for functionalities like Collaboration, Email Templates, SMS / Email Notification and Mobile App. When you compare Freshdesk vs Hiver Help Desk Software, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Hiver Help Desk Software In terms of Deployment Type

While Freshdesk supports Web Based deployment; Hiver Help Desk Software is suitable for Web Based deployment. While selecting between Freshdesk and Hiver Help Desk Software, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Hiver Help Desk Software: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Hiver Help Desk Software is a better choice. If you are confused between Freshdesk or Hiver Help Desk Software, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Hiver Help Desk Software

Freshdesk and Hiver Help Desk Software can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Hiver Help Desk Software during demo to decide which one is best for your business.

FAQs

Is Freshdesk better than Hiver Help Desk Software?

While Freshdesk offers customized features, Hiver Help Desk Software has diverse modules. Select between Freshdesk or Hiver Help Desk Software as per your business needs.

Are Freshdesk and Hiver Help Desk Software same?

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Hiver Help Desk Software focuses on functionalities.

Which is better Freshdesk or Hiver Help Desk Software?

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Hiver Help Desk Software emphasizes on customization.

Is Freshdesk the same as Hiver Help Desk Software?

No, the difference between Freshdesk and Hiver Help Desk Software lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Hiver Help Desk Software addresses the diverse audience.

Can Freshdesk replace Hiver Help Desk Software?

It depends upon your business requirement. Both Freshdesk and Hiver Help Desk Software provides standard features to cater diverse industry needs.

What is the difference between Freshdesk and Hiver Help Desk Software?

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.