Freshdesk VS Hiver Help Desk Software

Let’s have a side-by-side comparison of Freshdesk vs Hiver Help Desk Software to find out which one is better. This software comparison between Freshdesk and Hiver Help Desk Software is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Hiver Help Desk Software fits your business.

Comparison

Pricing

Price Plans

₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

+ 3 more plans

$ 13

Lite

$ 34

Pro

$ 48

Elite

View Details

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Free Trial
Lifetime Plan

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.7

3 Ratings & 0 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

See all Freshdesk reviews

3 Ratings & 2 Reviews

Features 5

Value for Money 5

Ease of Use 5

Customer Support 5

Likelihood to Recommend

See all Hiver Help Desk Software reviews

Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

I can't remember the last time i had to forward or cc someone on a thread. That'...Read more - Sowmya Chellaperumal Jul 03, 2023

The platform required no implementation, easy onboarding with a 30 mins call dir...Read more - Arjun Rajagopal Jun 23, 2023

Cons

Not Available

Currently no cons are available. Please check back later

None that I could think of - Sowmya Chellaperumal Jul 03, 2023

Reviews

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

extremely easy to adapt to and serves perfectly well for all customer service related activities.

Deepa Keen Jul 03, 2023

Seamless Collaboration Made Easy with Hiver

Sowmya Chellaperumal Jul 03, 2023

See all Hiver Help Desk Software reviews

Reviews with Video

Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support

Freshdesk Review 2023 | Best Customer Service Software

See all (3)

Not Available

Currently no reviews are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback & Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Collaboration
Email Templates
Email Notes
Mobile App
Email Support
Auto - Responders
Automation
Access Control

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Vision Helpdesk

Elitser Helpdesk Software

SeQure Employee Helpdesk

TxHelpDesk

See all Freshdesk alternatives

Vision Helpdesk

Elitser Helpdesk Software

TxHelpDesk

Troopr HelpDesk

See all Hiver Help Desk Software alternatives

Freshdesk vs Hiver Help Desk Software Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, Hiver Help Desk Software has diverse modules. Select between Freshdesk or Hiver Help Desk Software as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Hiver Help Desk Software focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Hiver Help Desk Software emphasizes on customization.

No, the difference between Freshdesk and Hiver Help Desk Software lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Hiver Help Desk Software addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and Hiver Help Desk Software provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs Hiver Help Desk Software

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk vs Hiver Help Desk Software In terms of Features
Comparison Between Freshdesk and Hiver Help Desk Software In terms of Deployment Type
Freshdesk or Hiver Help Desk Software: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk or Hiver Help Desk Software

Comparison of Freshdesk vs Hiver Help Desk Software In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Hiver Help Desk Software is known for functionalities like Collaboration, Email Templates, SMS / Email Notification and Mobile App. When you compare Freshdesk vs Hiver Help Desk Software, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Hiver Help Desk Software In terms of Deployment Type

While Freshdesk supports Web Based deployment; Hiver Help Desk Software is suitable for Web Based deployment. While selecting between Freshdesk and Hiver Help Desk Software, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Hiver Help Desk Software: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Hiver Help Desk Software is a better choice. If you are confused between Freshdesk or Hiver Help Desk Software, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Hiver Help Desk Software

Freshdesk and Hiver Help Desk Software can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Hiver Help Desk Software during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk VS Hiver Help Desk Software

We provide the best software solution for your business needs

Freshdesk vs Hiver Help Desk Software Comparison FAQs

Is Freshdesk better than Hiver Help Desk Software?

Are Freshdesk and Hiver Help Desk Software same?

Which is better Freshdesk or Hiver Help Desk Software?

Is Freshdesk the same as Hiver Help Desk Software?

Can Freshdesk replace Hiver Help Desk Software?

What is the difference between Freshdesk and Hiver Help Desk Software?

A Quick Comparison Between Freshdesk vs Hiver Help Desk Software

Comparison of Freshdesk vs Hiver Help Desk Software In terms of Features

Comparison Between Freshdesk and Hiver Help Desk Software In terms of Deployment Type

Freshdesk or Hiver Help Desk Software: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Hiver Help Desk Software

Freshdesk VS Hiver Help Desk Software

We provide the best software solution for your business needs

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Freshdesk vs Hiver Help Desk Software Comparison FAQs

Is Freshdesk better than Hiver Help Desk Software?

Are Freshdesk and Hiver Help Desk Software same?

Which is better Freshdesk or Hiver Help Desk Software?

Is Freshdesk the same as Hiver Help Desk Software?

Can Freshdesk replace Hiver Help Desk Software?

What is the difference between Freshdesk and Hiver Help Desk Software?

A Quick Comparison Between Freshdesk vs Hiver Help Desk Software

Comparison of Freshdesk vs Hiver Help Desk Software In terms of Features

Comparison Between Freshdesk and Hiver Help Desk Software In terms of Deployment Type

Freshdesk or Hiver Help Desk Software: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Hiver Help Desk Software

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