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Starting Price

₹ 1,399 /month

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Starting at

$ 180

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All industries

All industries

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage

View all Freshdesk features

Appointment Management
Multi Channel
Workflow Management
Surveys & Feedback
Reporting

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshdesk and Gladly

Let’s have a detailed comparison of Freshdesk vs Gladly to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk or Gladly fits your business.

Comparison of Freshdesk vs Gladly In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Gladly is known for functionalities like Appointment Management, Multi Channel, Workflow Management and Surveys & Feedback. When you compare Freshdesk vs Gladly, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Gladly In terms of Deployment Type

While Freshdesk supports Web Based deployment; Gladly is suitable for Web Based deployment. While selecting between Freshdesk and Gladly, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Gladly: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Gladly is a better choice. If you are confused between Freshdesk or Gladly, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Gladly

Freshdesk and Gladly can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Gladly during demo to decide which one is best for your business.

FAQs

Is Freshdesk better than Gladly?

While Freshdesk offers customized features, Gladly has diverse modules. Select between Freshdesk or Gladly as per your business needs.

Are Freshdesk and Gladly same?

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Gladly focuses on functionalities.

Which is better Freshdesk or Gladly?

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Gladly emphasizes on customization.

Is Freshdesk the same as Gladly?

No, the difference between Freshdesk and Gladly lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Gladly addresses the diverse audience.

Can Freshdesk replace Gladly?

It depends upon your business requirement. Both Freshdesk and Gladly provides standard features to cater diverse industry needs.

What is the difference between Freshdesk and Gladly?

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.