Freshservice VS Zendesk

Let’s have a side-by-side comparison of Freshservice vs Zendesk to find out which one is better. This software comparison between Freshservice and Zendesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshservice or Zendesk fits your business.

Comparison

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Freshservice

4.5

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Zendesk

4.6

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Pricing

Price Plans

₹ 1499

Blossom(₹ 999/agent/month billed yearly and ₹ 1,499 /agent/month billed monthly)

₹ 2999

Garden(₹ 2,499/agent/month billed yearly and ₹ 2,999/agent/month billed monthly)

₹ 4499

Estate(₹ 3,499/agent/month billed yearly and ₹ 4,499 /agent/month billed monthly)

+ 1 more plans

$ 69

Suite Team

$ 115

Suite Growth

$ 149

Suite Professional

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.5

1 Ratings & 0 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.5

Customer Support 4.5

Likelihood to Recommend

See all Freshservice reviews

4.6

2 Ratings & 1 Reviews

Features 4.5

Value for Money 5

Ease of Use 5

Customer Support 4

Likelihood to Recommend

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Reviews

Verified customer reviews

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Currently no reviews are available. Please check back later

Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

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Reviews with Video

Best IT service management software| Freshservice review| Cloud Based ITSM software

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Incident Management
Contract / License Management
Self Service Portal
Multi - language
Customization
Analytics
Project Management
IP Whitelisting
Sandbox
Audit Logs
Security
Knowledge Management
Workflow Management
Task Management
Dashboards
Inventory Management
Asset Lifecycle Management
Reports
Mobile App
Customer Success Manager

Trigger
Mobile App
Chat Bot
Real Time Monitoring
History
Chat
Customization
Analytics and Reporting
Dashboards
Ticketing Management

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

HCL SX ITSM

Jira Service Management

Servicenow

BMC Helix ITSM

See all Freshservice alternatives

Freshchat

PlugtoChat

Chatwoot

Tiledesk

See all Zendesk alternatives

Freshservice vs Zendesk Comparison FAQs

Software questions,
answered

While Freshservice offers customized features, Zendesk has diverse modules. Select between Freshservice or Zendesk as per your business needs.

Both these products offer similar features but with a different approach. While Freshservice emphasizes on user experiences, Zendesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshservice offers add-ons along with essential features, Zendesk emphasizes on customization.

No, the difference between Freshservice and Zendesk lies in terms of features and functionalities. While Freshservice can be customized as per the user’s needs, Zendesk addresses the diverse audience.

It depends upon your business requirement. Both Freshservice and Zendesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshservice is customizable, Freshservice offers comprehensive modules.

A Quick Comparison Between Freshservice vs Zendesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshservice vs Zendesk In terms of Features
Comparison Between Freshservice and Zendesk In terms of Deployment Type
Freshservice or Zendesk: Which Is Ideal for Your Industry
Which Is Better? - Freshservice or Zendesk

Comparison of Freshservice vs Zendesk In terms of Features

Freshservice includes features like Incident Management, Contract / License Management, Self Service Portal and Multi - language. Zendesk is known for functionalities like Trigger, Mobile App, Chat Bot and Real Time Monitoring. When you compare Freshservice vs Zendesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshservice and Zendesk In terms of Deployment Type

While Freshservice supports Web Based deployment; Zendesk is suitable for Web Based deployment. While selecting between Freshservice and Zendesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshservice or Zendesk: Which Is Ideal for Your Industry

Freshservice is ideal for industries like All Industries. For All Industries, Zendesk is a better choice. If you are confused between Freshservice or Zendesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshservice or Zendesk

Freshservice and Zendesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshservice and Zendesk during demo to decide which one is best for your business.

Author: Techjockey Team

Freshservice VS Zendesk

We provide the best software solution for your business needs

Freshservice vs Zendesk Comparison FAQs

Is Freshservice better than Zendesk?

Are Freshservice and Zendesk same?

Which is better Freshservice or Zendesk?

Is Freshservice the same as Zendesk?

Can Freshservice replace Zendesk?

What is the difference between Freshservice and Zendesk?

A Quick Comparison Between Freshservice vs Zendesk

Comparison of Freshservice vs Zendesk In terms of Features

Comparison Between Freshservice and Zendesk In terms of Deployment Type

Freshservice or Zendesk: Which Is Ideal for Your Industry

Which Is Better? - Freshservice or Zendesk

Freshservice VS Zendesk

We provide the best software solution for your business needs

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Freshservice vs Zendesk Comparison FAQs

Is Freshservice better than Zendesk?

Are Freshservice and Zendesk same?

Which is better Freshservice or Zendesk?

Is Freshservice the same as Zendesk?

Can Freshservice replace Zendesk?

What is the difference between Freshservice and Zendesk?

A Quick Comparison Between Freshservice vs Zendesk

Comparison of Freshservice vs Zendesk In terms of Features

Comparison Between Freshservice and Zendesk In terms of Deployment Type

Freshservice or Zendesk: Which Is Ideal for Your Industry

Which Is Better? - Freshservice or Zendesk

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