Freshservice

IT Service Management Tools

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Servicenow

IT Service Management Tools

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Starting Price

₹ 1,499

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Price On Request

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All industries

All industries

Incident Management
Contract / License Management
Self Service Portal
Multi - language
Customization

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Reporting & analytics
Service Management
Incident Management
Collaboration
Workflow designer

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Overall

4.5(3)

Features

4.3

Ease of Use

4.3

Value for Money

4.7

Customer Support

4.3

Likelihood to Recommend

95%

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pros-list-icon We haven't purchased our software yet but it will be one of their recommendations. Posted - Aug 07, 2018

cons_icon N/A Posted - Aug 07, 2018

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshservice and Servicenow

Let’s have a detailed comparison of Freshservice vs Servicenow to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshservice or Servicenow fits your business.

Comparison of Freshservice vs Servicenow In terms of Features

Freshservice includes features like Incident Management, Contract / License Management, Self Service Portal and Multi - language. Servicenow is known for functionalities like Reporting & analytics, Service Management, Incident Management and Collaboration. When you compare Freshservice vs Servicenow, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshservice and Servicenow In terms of Deployment Type

While Freshservice supports Web Based deployment; Servicenow is suitable for Web Based deployment. While selecting between Freshservice and Servicenow, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshservice or Servicenow: Which Is Ideal for Your Industry

Freshservice is ideal for industries like All Industries. For All Industries, Servicenow is a better choice. If you are confused between Freshservice or Servicenow, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshservice or Servicenow

Freshservice and Servicenow can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshservice and Servicenow during demo to decide which one is best for your business.

FAQs

Is Freshservice better than Servicenow?

While Freshservice offers customized features, Servicenow has diverse modules. Select between Freshservice or Servicenow as per your business needs.

Are Freshservice and Servicenow same?

Both these products offer similar features but with a different approach. While Freshservice emphasizes on user experiences, Servicenow focuses on functionalities.

Which is better Freshservice or Servicenow?

It all depends on the functionalities that you prefer. While Freshservice offers add-ons along with essential features, Servicenow emphasizes on customization.

Is Freshservice the same as Servicenow?

No, the difference between Freshservice and Servicenow lies in terms of features and functionalities. While Freshservice can be customized as per the user’s needs, Servicenow addresses the diverse audience.

Can Freshservice replace Servicenow?

It depends upon your business requirement. Both Freshservice and Servicenow provides standard features to cater diverse industry needs.

What is the difference between Freshservice and Servicenow?

The difference lies in terms of the user interface and functionalities. While Freshservice is customizable, Freshservice offers comprehensive modules.