Freshservice VS Servicenow

Let’s have a side-by-side comparison of Freshservice vs Servicenow to find out which one is better. This software comparison between Freshservice and Servicenow is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshservice or Servicenow fits your business.

Comparison

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Freshservice

4.5

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Servicenow

4.5

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Pricing

Price Plans

₹ 1499

Blossom(₹ 999/agent/month billed yearly and ₹ 1,499 /agent/month billed monthly)

₹ 2999

Garden(₹ 2,499/agent/month billed yearly and ₹ 2,999/agent/month billed monthly)

₹ 4499

Estate(₹ 3,499/agent/month billed yearly and ₹ 4,499 /agent/month billed monthly)

+ 1 more plans

Price on Request

Get customise plan according to your business requirement

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Lifetime Plan

Free Trial

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.5

1 Ratings & 0 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.5

Customer Support 4.5

Likelihood to Recommend

4.5

4 Ratings & 3 Reviews

Features 4.3

Value for Money 4.7

Ease of Use 4.3

Customer Support 4.3

Likelihood to Recommend

See all Servicenow reviews

Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

Easy to use and deploy, we are managing our service and changes using ServiceNow...Read more - Amar Yadav Mar 05, 2023

Simplicity of usage and use. Easy to understand UI. Simple to make dashboards fo...Read more - Aneesh Sahni Dec 07, 2018

Cons

Not Available

Currently no cons are available. Please check back later

Nothing more to complaint about ServiceNow, everything going well for me for inc...Read more - Amar Yadav Mar 05, 2023

Reviews

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

Best IT Service manangement tool

Amar Yadav Mar 05, 2023

See all Servicenow reviews

Reviews with Video

Best IT service management software| Freshservice review| Cloud Based ITSM software

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Incident Management
Contract / License Management
Self Service Portal
Multi - language
Customization
Analytics
Project Management
IP Whitelisting
Sandbox
Audit Logs
Security
Knowledge Management
Workflow Management
Task Management
Dashboards
Inventory Management
Asset Lifecycle Management
Reports
Mobile App
Customer Success Manager

Reporting & analytics
Service Management
Incident Management
Collaboration
Flow Designer
Application Development
Predictive Intelligence

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

HCL SX ITSM

Jira Service Management

BMC Helix ITSM

ZenAdmin

See all Freshservice alternatives

HCL SX ITSM

Jira Service Management

BMC Helix ITSM

ZenAdmin

See all Servicenow alternatives

Freshservice vs Servicenow Comparison FAQs

Software questions,
answered

While Freshservice offers customized features, Servicenow has diverse modules. Select between Freshservice or Servicenow as per your business needs.

Both these products offer similar features but with a different approach. While Freshservice emphasizes on user experiences, Servicenow focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshservice offers add-ons along with essential features, Servicenow emphasizes on customization.

No, the difference between Freshservice and Servicenow lies in terms of features and functionalities. While Freshservice can be customized as per the user’s needs, Servicenow addresses the diverse audience.

It depends upon your business requirement. Both Freshservice and Servicenow provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshservice is customizable, Freshservice offers comprehensive modules.

A Quick Comparison Between Freshservice vs Servicenow

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshservice vs Servicenow In terms of Features
Comparison Between Freshservice and Servicenow In terms of Deployment Type
Freshservice or Servicenow: Which Is Ideal for Your Industry
Which Is Better? - Freshservice or Servicenow

Comparison of Freshservice vs Servicenow In terms of Features

Freshservice includes features like Incident Management, Contract / License Management, Self Service Portal and Multi - language. Servicenow is known for functionalities like Reporting & analytics, Service Management, Incident Management and Collaboration. When you compare Freshservice vs Servicenow, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshservice and Servicenow In terms of Deployment Type

While Freshservice supports Web Based deployment; Servicenow is suitable for Web Based deployment. While selecting between Freshservice and Servicenow, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshservice or Servicenow: Which Is Ideal for Your Industry

Freshservice is ideal for industries like All Industries. For All Industries, Servicenow is a better choice. If you are confused between Freshservice or Servicenow, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshservice or Servicenow

Freshservice and Servicenow can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshservice and Servicenow during demo to decide which one is best for your business.

Author: Techjockey Team

Freshservice VS Servicenow

We provide the best software solution for your business needs

Freshservice vs Servicenow Comparison FAQs

Is Freshservice better than Servicenow?

Are Freshservice and Servicenow same?

Which is better Freshservice or Servicenow?

Is Freshservice the same as Servicenow?

Can Freshservice replace Servicenow?

What is the difference between Freshservice and Servicenow?

A Quick Comparison Between Freshservice vs Servicenow

Comparison of Freshservice vs Servicenow In terms of Features

Comparison Between Freshservice and Servicenow In terms of Deployment Type

Freshservice or Servicenow: Which Is Ideal for Your Industry

Which Is Better? - Freshservice or Servicenow

Freshservice VS Servicenow

We provide the best software solution for your business needs

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Freshservice vs Servicenow Comparison FAQs

Is Freshservice better than Servicenow?

Are Freshservice and Servicenow same?

Which is better Freshservice or Servicenow?

Is Freshservice the same as Servicenow?

Can Freshservice replace Servicenow?

What is the difference between Freshservice and Servicenow?

A Quick Comparison Between Freshservice vs Servicenow

Comparison of Freshservice vs Servicenow In terms of Features

Comparison Between Freshservice and Servicenow In terms of Deployment Type

Freshservice or Servicenow: Which Is Ideal for Your Industry

Which Is Better? - Freshservice or Servicenow

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