Freshservice

IT Service Management Tools

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BMC Helix ITSM

IT Service Management Tools

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Starting Price

₹ 1,499

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All industries

All industries

Incident Management
Contract / License Management
Self Service Portal
Multi - language
Customization

View all Freshservice features

Modern persona-based UX
Comprehensive and intuitive service
BMC Helix Multi-Cloud Service Management
Cognitive automation capabilities
Powerful, stunning reports and visualizations

View all BMC Helix ITSM features

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshservice and BMC Helix ITSM

Let’s have a detailed comparison of Freshservice vs BMC Helix ITSM to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshservice or BMC Helix ITSM fits your business.

Comparison of Freshservice vs BMC Helix ITSM In terms of Features

Freshservice includes features like Incident Management, Contract / License Management, Self Service Portal and Multi - language. BMC Helix ITSM is known for functionalities like Modern persona-based UX, Comprehensive and intuitive service, BMC Helix Multi-Cloud Service Management and Cognitive automation capabilities. When you compare Freshservice vs BMC Helix ITSM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshservice and BMC Helix ITSM In terms of Deployment Type

While Freshservice supports Web Based deployment; BMC Helix ITSM is suitable for Web Based deployment. While selecting between Freshservice and BMC Helix ITSM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshservice or BMC Helix ITSM: Which Is Ideal for Your Industry

Freshservice is ideal for industries like All Industries. For All Industries, BMC Helix ITSM is a better choice. If you are confused between Freshservice or BMC Helix ITSM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshservice or BMC Helix ITSM

Freshservice and BMC Helix ITSM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshservice and BMC Helix ITSM during demo to decide which one is best for your business.

FAQs

Is Freshservice better than BMC Helix ITSM?

While Freshservice offers customized features, BMC Helix ITSM has diverse modules. Select between Freshservice or BMC Helix ITSM as per your business needs.

Are Freshservice and BMC Helix ITSM same?

Both these products offer similar features but with a different approach. While Freshservice emphasizes on user experiences, BMC Helix ITSM focuses on functionalities.

Which is better Freshservice or BMC Helix ITSM?

It all depends on the functionalities that you prefer. While Freshservice offers add-ons along with essential features, BMC Helix ITSM emphasizes on customization.

Is Freshservice the same as BMC Helix ITSM?

No, the difference between Freshservice and BMC Helix ITSM lies in terms of features and functionalities. While Freshservice can be customized as per the user’s needs, BMC Helix ITSM addresses the diverse audience.

Can Freshservice replace BMC Helix ITSM?

It depends upon your business requirement. Both Freshservice and BMC Helix ITSM provides standard features to cater diverse industry needs.

What is the difference between Freshservice and BMC Helix ITSM?

The difference lies in terms of the user interface and functionalities. While Freshservice is customizable, Freshservice offers comprehensive modules.