Freshservice VS BMC Helix ITSM

Let’s have a side-by-side comparison of Freshservice vs BMC Helix ITSM to find out which one is better. This software comparison between Freshservice and BMC Helix ITSM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshservice or BMC Helix ITSM fits your business.

Comparison

Pricing

Price Plans

₹ 1499

Blossom(₹ 999/agent/month billed yearly and ₹ 1,499 /agent/month billed monthly)

₹ 2999

Garden(₹ 2,499/agent/month billed yearly and ₹ 2,999/agent/month billed monthly)

₹ 4499

Estate(₹ 3,499/agent/month billed yearly and ₹ 4,499 /agent/month billed monthly)

+ 1 more plans

Price on Request

Get customise plan according to your business requirement

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Lifetime Plan

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

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Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.5

1 Ratings & 0 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.5

Customer Support 4.5

Likelihood to Recommend

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Not Available

Currently no ratings are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Incident Management
Contract / License Management
Self Service Portal
Multi - language
Customization
Analytics
Project Management
IP Whitelisting
Sandbox
Audit Logs
Security
Knowledge Management
Workflow Management
Task Management
Dashboards
Inventory Management
Asset Lifecycle Management
Reports
Mobile App
Customer Success Manager

Modern persona-based UX
Comprehensive and intuitive service
BMC Helix Multi-Cloud Service Management
Cognitive automation capabilities
Powerful, stunning reports and visualizations
Container Deployment
Transforming the agent experience
Collaboration Tools

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English
français
Deutsche
日本人
Português
Español

Alternatives

Top Alternative Products

HCL SX ITSM

Jira Service Management

Servicenow

ZenAdmin

See all Freshservice alternatives

HCL SX ITSM

Jira Service Management

Servicenow

ZenAdmin

See all BMC Helix ITSM alternatives

Freshservice vs BMC Helix ITSM Comparison FAQs

Software questions,
answered

While Freshservice offers customized features, BMC Helix ITSM has diverse modules. Select between Freshservice or BMC Helix ITSM as per your business needs.

Both these products offer similar features but with a different approach. While Freshservice emphasizes on user experiences, BMC Helix ITSM focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshservice offers add-ons along with essential features, BMC Helix ITSM emphasizes on customization.

No, the difference between Freshservice and BMC Helix ITSM lies in terms of features and functionalities. While Freshservice can be customized as per the user’s needs, BMC Helix ITSM addresses the diverse audience.

It depends upon your business requirement. Both Freshservice and BMC Helix ITSM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshservice is customizable, Freshservice offers comprehensive modules.

A Quick Comparison Between Freshservice vs BMC Helix ITSM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshservice vs BMC Helix ITSM In terms of Features
Comparison Between Freshservice and BMC Helix ITSM In terms of Deployment Type
Freshservice or BMC Helix ITSM: Which Is Ideal for Your Industry
Which Is Better? - Freshservice or BMC Helix ITSM

Comparison of Freshservice vs BMC Helix ITSM In terms of Features

Freshservice includes features like Incident Management, Contract / License Management, Self Service Portal and Multi - language. BMC Helix ITSM is known for functionalities like Modern persona-based UX, Comprehensive and intuitive service, BMC Helix Multi-Cloud Service Management and Cognitive automation capabilities. When you compare Freshservice vs BMC Helix ITSM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshservice and BMC Helix ITSM In terms of Deployment Type

While Freshservice supports Web Based deployment; BMC Helix ITSM is suitable for Web Based deployment. While selecting between Freshservice and BMC Helix ITSM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshservice or BMC Helix ITSM: Which Is Ideal for Your Industry

Freshservice is ideal for industries like All Industries. For All Industries, BMC Helix ITSM is a better choice. If you are confused between Freshservice or BMC Helix ITSM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshservice or BMC Helix ITSM

Freshservice and BMC Helix ITSM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshservice and BMC Helix ITSM during demo to decide which one is best for your business.

Author: Techjockey Team

Freshservice VS BMC Helix ITSM

We provide the best software solution for your business needs

Freshservice vs BMC Helix ITSM Comparison FAQs

Is Freshservice better than BMC Helix ITSM?

Are Freshservice and BMC Helix ITSM same?

Which is better Freshservice or BMC Helix ITSM?

Is Freshservice the same as BMC Helix ITSM?

Can Freshservice replace BMC Helix ITSM?

What is the difference between Freshservice and BMC Helix ITSM?

A Quick Comparison Between Freshservice vs BMC Helix ITSM

Comparison of Freshservice vs BMC Helix ITSM In terms of Features

Comparison Between Freshservice and BMC Helix ITSM In terms of Deployment Type

Freshservice or BMC Helix ITSM: Which Is Ideal for Your Industry

Which Is Better? - Freshservice or BMC Helix ITSM

Freshservice VS BMC Helix ITSM

We provide the best software solution for your business needs

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Freshservice vs BMC Helix ITSM Comparison FAQs

Is Freshservice better than BMC Helix ITSM?

Are Freshservice and BMC Helix ITSM same?

Which is better Freshservice or BMC Helix ITSM?

Is Freshservice the same as BMC Helix ITSM?

Can Freshservice replace BMC Helix ITSM?

What is the difference between Freshservice and BMC Helix ITSM?

A Quick Comparison Between Freshservice vs BMC Helix ITSM

Comparison of Freshservice vs BMC Helix ITSM In terms of Features

Comparison Between Freshservice and BMC Helix ITSM In terms of Deployment Type

Freshservice or BMC Helix ITSM: Which Is Ideal for Your Industry

Which Is Better? - Freshservice or BMC Helix ITSM

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