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  3. Freshdesk Contact Center VS Voiptime Cloud

Freshdesk Contact Center VS Voiptime Cloud

Let’s have a side-by-side comparison of Freshdesk Contact Center vs Voiptime Cloud to find out which one is better. This software comparison between Freshdesk Contact Center and Voiptime Cloud is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk Contact Center or Voiptime Cloud fits your business.

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Freshdesk Contact Center
Freshdesk Contact Center

4.0

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Voiptime Cloud
Voiptime Cloud

4.1

Get Free Demo
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Freshdesk Contact Center
Freshdesk Contact Center

4.0

Get Free Demo
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Voiptime Cloud
Voiptime Cloud

4.1

Get Free Demo

  • Pricing

  • Ratings

  • Reviews

  • Features

  • Gallery

  • Specifications

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  • Rating & Review
  • Platforms
  • Recommended
  • img 3 Ratings & 0 Reviews
  • icon_desktop icon_ios icon_Android
  • img 5 Ratings & 0 Reviews
  • icon_ubuntu icon_desktop icon_mac icon_linux

Pricing

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Price Plans

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans img

$ 70

VOIPTIME CONTACT CENTER SOLUTION

View Details img

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  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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Offers

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Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

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Get Exclusive Offer

Best deals by our expert on your business requirements

Ratings

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Overall ratings

4.0

3 Ratings & 0 Reviews

93% Likelihood to Recommend

4.1

5 Ratings & 0 Reviews

88% Likelihood to Recommend

Reviews

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Verified customer reviews

Rating

Badal Kavithiya Dec 07, 2024

Rating

Shekhar D kokane Jul 23, 2024

Rating

Ganganna.G Dec 18, 2024

Rating

Pradeep Kumar Limma Dec 01, 2024

Best Use for

img

Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgContact Center
  • imgITES
  • imgBPO
  • imgContact Center

We provide the best software solution for your business needs

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Features

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Product features

  • checked Inbound Call Center
  • checked Queue Callback
  • checked Omnichannel Routing
  • checked Service Level Monitoring
  • checked Speech Enabled IVR
  • checked Email, social, chat, phone channels
  • checked Agent Scripts
  • checked Email Bot & Chatbots
  • checked IP Whitelisting
  • checked Call Recording Opt-out
  • checked Agent Availability Report
  • checked Abandoned Call Metrics
  • checked Smart Answer Bot
  • checked Call Center Agent Statuses
  • checked Call Barging
  • checked Advanced Call Metrics
  • checked Number Porting
  • checked Basic Call Queues
  • checked Wait Queues
  • checked Voicemail
  • checked Warm Transfer
  • checked Call Recording
  • checked IVR Facility
  • checked Call Monitoring
  • checked Fully Custom reports
  • checked Call conferencing
  • checked SIP Connections
  • checked Holiday Routing
  • checked Multilingual Support
  • checked Automated Call Distribution (ACD)
  • checked Local Caller ID
  • checked Security compliance
  • checked Call quality assurance/ management
  • checked Historical reporting
  • checked Real-time performance dashboards
  • checked Webchat & chatbots
  • checked Call scripting
  • checked Interactive Voice Response System (IVR)
  • checked Unlimited concurrent calls

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish
  • imgPolskie

Alternatives

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Top Alternative Products

SanCCS

SanCCS

Cube Call centre Solution

Cube Call centre Solution

DialDesk

DialDesk

SanCCS Cloud

SanCCS Cloud

See all Freshdesk Contact Center alternatives img
SanCCS

SanCCS

Cube Call centre Solution

Cube Call centre Solution

DialDesk

DialDesk

SanCCS Cloud

SanCCS Cloud

See all Voiptime Cloud alternatives img

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Freshdesk Contact Center vs Voiptime Cloud Comparison FAQs

Software questions,
answered

While Freshdesk Contact Center offers customized features, Voiptime Cloud has diverse modules. Select between Freshdesk Contact Center or Voiptime Cloud as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk Contact Center emphasizes on user experiences, Voiptime Cloud focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk Contact Center offers add-ons along with essential features, Voiptime Cloud emphasizes on customization.

No, the difference between Freshdesk Contact Center and Voiptime Cloud lies in terms of features and functionalities. While Freshdesk Contact Center can be customized as per the user’s needs, Voiptime Cloud addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk Contact Center and Voiptime Cloud provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk Contact Center is customizable, Freshdesk Contact Center offers comprehensive modules.

A Quick Comparison Between Freshdesk Contact Center vs Voiptime Cloud

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Freshdesk Contact Center vs Voiptime Cloud In terms of Features
  • Comparison Between Freshdesk Contact Center and Voiptime Cloud In terms of Deployment Type
  • Freshdesk Contact Center or Voiptime Cloud: Which Is Ideal for Your Industry
  • Which Is Better? - Freshdesk Contact Center or Voiptime Cloud

Comparison of Freshdesk Contact Center vs Voiptime Cloud In terms of Features

Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. Voiptime Cloud is known for functionalities like Automatic Device Recognition, Search PST file from Local Drive, Complete Messaging Platform and Purchase Management. When you compare Freshdesk Contact Center vs Voiptime Cloud, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk Contact Center and Voiptime Cloud In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; Voiptime Cloud is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and Voiptime Cloud, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or Voiptime Cloud: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For ITES, BPO and Contact Center, Voiptime Cloud is a better choice. If you are confused between Freshdesk Contact Center or Voiptime Cloud, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or Voiptime Cloud

Freshdesk Contact Center and Voiptime Cloud can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and Voiptime Cloud during demo to decide which one is best for your business.

Author: Techjockey Team

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