Freshdesk Contact Center VS SanCCS

Let’s have a side-by-side comparison of Freshdesk Contact Center vs SanCCS to find out which one is better. This software comparison between Freshdesk Contact Center and SanCCS is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk Contact Center or SanCCS fits your business.

Comparison

Pricing

Price Plans

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans

₹ 7999

SanCCS

View Details

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Free Trial
Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

Not Available

Currently no ratings are available. Please check back later

2 Ratings & 2 Reviews

Features 5

Value for Money 5

Ease of Use 5

Customer Support 5

Likelihood to Recommend

See all SanCCS reviews

Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

This call centre solution made my business operations easy and efficient. The mu...Read more - Parvesh singh Nov 22, 2021

One of best and affordable on premises Call Center Solution with various integra...Read more - Krishna Nov 13, 2021

Reviews

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

Great Work From Home Solution

Parvesh singh Nov 22, 2021

A must have call center software

Krishna Nov 13, 2021

See all SanCCS reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

Contact Center

All Industries

Features

Product features

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR
Email, social, chat, phone channels
Agent Scripts
Email Bot & Chatbots
IP Whitelisting
Call Recording Opt-out
Agent Availability Report
Abandoned Call Metrics
Smart Answer Bot
Call Center Agent Statuses
Call Barging
Advanced Call Metrics
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
IVR Facility
Call Monitoring
Fully Custom reports
Call conferencing
SIP Connections
Holiday Routing
Multilingual Support

IVR – Multilayer Options with Menu and Sub Menus
Self Designable Web Based CRM
Remote Extensions
Trunk Wise Billing
Dialing Mode: Manual, Preview, Progressive
Multi Alternate Number Dialing
Multi ACD
User / Group Rights
Import Data from Excel/CSV
Customizable Reporting Format
User Definable Filters in Reporting Format
Multi-Process/Multilevel STD Table
Call Billing Software
Call Back Scheduling

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

MyOperator

Cube Call centre Solution

DialDesk

SanCCS Cloud

See all Freshdesk Contact Center alternatives

SanCCS Cloud

Cube Call centre Solution

MyOperator

DialDesk

See all SanCCS alternatives

Freshdesk Contact Center vs SanCCS Comparison FAQs

Software questions,
answered

While Freshdesk Contact Center offers customized features, SanCCS has diverse modules. Select between Freshdesk Contact Center or SanCCS as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk Contact Center emphasizes on user experiences, SanCCS focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk Contact Center offers add-ons along with essential features, SanCCS emphasizes on customization.

No, the difference between Freshdesk Contact Center and SanCCS lies in terms of features and functionalities. While Freshdesk Contact Center can be customized as per the user’s needs, SanCCS addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk Contact Center and SanCCS provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk Contact Center is customizable, Freshdesk Contact Center offers comprehensive modules.

A Quick Comparison Between Freshdesk Contact Center vs SanCCS

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk Contact Center vs SanCCS In terms of Features
Comparison Between Freshdesk Contact Center and SanCCS In terms of Deployment Type
Freshdesk Contact Center or SanCCS: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk Contact Center or SanCCS

Comparison of Freshdesk Contact Center vs SanCCS In terms of Features

Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. SanCCS is known for functionalities like IVR Facility, CRM, Remote Access and Billing & Invoicing. When you compare Freshdesk Contact Center vs SanCCS, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk Contact Center and SanCCS In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; SanCCS is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and SanCCS, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or SanCCS: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For All Industries, SanCCS is a better choice. If you are confused between Freshdesk Contact Center or SanCCS, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or SanCCS

Freshdesk Contact Center and SanCCS can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and SanCCS during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk Contact Center VS SanCCS

We provide the best software solution for your business needs

Freshdesk Contact Center vs SanCCS Comparison FAQs

Is Freshdesk Contact Center better than SanCCS?

Are Freshdesk Contact Center and SanCCS same?

Which is better Freshdesk Contact Center or SanCCS?

Is Freshdesk Contact Center the same as SanCCS?

Can Freshdesk Contact Center replace SanCCS?

What is the difference between Freshdesk Contact Center and SanCCS?

A Quick Comparison Between Freshdesk Contact Center vs SanCCS

Comparison of Freshdesk Contact Center vs SanCCS In terms of Features

Comparison Between Freshdesk Contact Center and SanCCS In terms of Deployment Type

Freshdesk Contact Center or SanCCS: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk Contact Center or SanCCS

Freshdesk Contact Center VS SanCCS

We provide the best software solution for your business needs

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Freshdesk Contact Center vs SanCCS Comparison FAQs

Is Freshdesk Contact Center better than SanCCS?

Are Freshdesk Contact Center and SanCCS same?

Which is better Freshdesk Contact Center or SanCCS?

Is Freshdesk Contact Center the same as SanCCS?

Can Freshdesk Contact Center replace SanCCS?

What is the difference between Freshdesk Contact Center and SanCCS?

A Quick Comparison Between Freshdesk Contact Center vs SanCCS

Comparison of Freshdesk Contact Center vs SanCCS In terms of Features

Comparison Between Freshdesk Contact Center and SanCCS In terms of Deployment Type

Freshdesk Contact Center or SanCCS: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk Contact Center or SanCCS

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