SanCCS

Call Center Software

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Platform

Starting Price

₹ 1,399 /Monthly

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Starting Price

₹ 7,999 /One-Time

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Contact Center

All industries

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR

View all Freshdesk Contact Center features

IVR Facility
CRM
Remote Access
Billing & Invoicing
Voice Dialing

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Overall

5(2)

Features

Ease of Use

Value for Money

Customer Support

Likelihood to Recommend

100%

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pros-list-icon One of best and affordable on premises Call Center Solution with various integrations. Posted - Nov 13, 2021

cons_icon No cons for me. Posted - Nov 13, 2021

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshdesk Contact Center and SanCCS

Let’s have a detailed comparison of Freshdesk Contact Center vs SanCCS to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk Contact Center or SanCCS fits your business.

Comparison of Freshdesk Contact Center vs SanCCS In terms of Features

Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. SanCCS is known for functionalities like IVR Facility, CRM, Remote Access and Billing & Invoicing. When you compare Freshdesk Contact Center vs SanCCS, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk Contact Center and SanCCS In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; SanCCS is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and SanCCS, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or SanCCS: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For All Industries, SanCCS is a better choice. If you are confused between Freshdesk Contact Center or SanCCS, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or SanCCS

Freshdesk Contact Center and SanCCS can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and SanCCS during demo to decide which one is best for your business.

FAQs

Is Freshdesk Contact Center better than SanCCS?

While Freshdesk Contact Center offers customized features, SanCCS has diverse modules. Select between Freshdesk Contact Center or SanCCS as per your business needs.

Are Freshdesk Contact Center and SanCCS same?

Both these products offer similar features but with a different approach. While Freshdesk Contact Center emphasizes on user experiences, SanCCS focuses on functionalities.

Which is better Freshdesk Contact Center or SanCCS?

It all depends on the functionalities that you prefer. While Freshdesk Contact Center offers add-ons along with essential features, SanCCS emphasizes on customization.

Is Freshdesk Contact Center the same as SanCCS?

No, the difference between Freshdesk Contact Center and SanCCS lies in terms of features and functionalities. While Freshdesk Contact Center can be customized as per the user’s needs, SanCCS addresses the diverse audience.

Can Freshdesk Contact Center replace SanCCS?

It depends upon your business requirement. Both Freshdesk Contact Center and SanCCS provides standard features to cater diverse industry needs.

What is the difference between Freshdesk Contact Center and SanCCS?

The difference lies in terms of the user interface and functionalities. While Freshdesk Contact Center is customizable, Freshdesk Contact Center offers comprehensive modules.