linkedin
  • Become a Seller

  1. Business Software
  2. Compare Software

  3. Freshdesk Contact Center VS PhoneBurner

Freshdesk Contact Center VS PhoneBurner

Let’s have a side-by-side comparison of Freshdesk Contact Center vs PhoneBurner to find out which one is better. This software comparison between Freshdesk Contact Center and PhoneBurner is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk Contact Center or PhoneBurner fits your business.

img Add Product
Freshdesk Contact Center
Freshdesk Contact Center

Get Free Demo
img
PhoneBurner
PhoneBurner

Get Free Demo
img Add Product
Freshdesk Contact Center
Freshdesk Contact Center

Get Free Demo
img
PhoneBurner
PhoneBurner

Get Free Demo

  • Pricing

  • Features

  • Gallery

  • Specifications

Quick View

  • Rating & Review
  • Platforms
  • Recommended

  • Not Available

  • icon_desktop icon_ios icon_Android

  • Not Available

  • Not Available

  • icon_ubuntu icon_desktop icon_mac icon_linux

  • Not Available

Pricing

img

Price Plans

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans img

Price on Request

Get customise plan according to your business requirement

Get Price

  • Techjockey Verified
  • Free Trial
  • Lifetime Plan
  • img
  • img
  • img
  • img Free Trial
  • img

Offers

img

Available offers & discounts

img Save upto 28%, Get GST Invoice on your business purchase

img Buy Now & Pay Later, Check offer on payment page.

img Save upto 28%, Get GST Invoice on your business purchase

img Buy Now & Pay Later, Check offer on payment page.

img

Get Exclusive Offer

Best deals by our expert on your business requirements

Best Use for

img

Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgContact Center
  • imgAutomobiles
  • imgFinance
  • imgTelecom
  • imgContact Center
  • imgBanking

We provide the best software solution for your business needs

img
img

Features

img

Product features

  • checked Inbound Call Center
  • checked Queue Callback
  • checked Omnichannel Routing
  • checked Service Level Monitoring
  • checked Speech Enabled IVR
  • checked Email, social, chat, phone channels
  • checked Agent Scripts
  • checked Email Bot & Chatbots
  • checked IP Whitelisting
  • checked Call Recording Opt-out
  • checked Agent Availability Report
  • checked Abandoned Call Metrics
  • checked Smart Answer Bot
  • checked Call Center Agent Statuses
  • checked Call Barging
  • checked Advanced Call Metrics
  • checked Number Porting
  • checked Basic Call Queues
  • checked Wait Queues
  • checked Voicemail
  • checked Warm Transfer
  • checked Call Recording
  • checked IVR Facility
  • checked Call Monitoring
  • checked Fully Custom reports
  • checked Call conferencing
  • checked SIP Connections
  • checked Holiday Routing
  • checked Multilingual Support
  • checked Power Dialer
  • checked CRM
  • checked Local ID
  • checked Workflow Automation
  • checked Reporting
  • checked Virtual Phone Service
  • checked Integration
  • checked Collaboration

Specifications

img

Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

img

Top Alternative Products

MyOperator

MyOperator

Cube Call centre Solution

Cube Call centre Solution

SanCCS

SanCCS

DialDesk

DialDesk

See all Freshdesk Contact Center alternatives img
BeTyphon

BeTyphon

Life Web link Bulk Voice Call

Life Web link Bulk Voice Call

Tentacle

Tentacle

VanillaSoft

VanillaSoft

See all PhoneBurner alternatives img

Send this comparison to my inbox

img Get directly in your email inbox on your Whatsapp

Popular Comparisons

Similar Comparison

Freshdesk Contact Center
SanCCS_cloud22.png
Freshdesk Contact Center vs SanCCS Cloud img
img
Freshdesk Contact Center
agnoshinlogo
Freshdesk Contact Center vs AgnoCon img
img
Freshdesk Contact Center
anyivoicesolutionslogo
Freshdesk Contact Center vs ANYI Voice Solutions img
img
Freshdesk Contact Center
AdversusLogo
Freshdesk Contact Center vs Adversus img
img

Freshdesk Contact Center vs PhoneBurner Comparison FAQs

Software questions,
answered

While Freshdesk Contact Center offers customized features, PhoneBurner has diverse modules. Select between Freshdesk Contact Center or PhoneBurner as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk Contact Center emphasizes on user experiences, PhoneBurner focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk Contact Center offers add-ons along with essential features, PhoneBurner emphasizes on customization.

No, the difference between Freshdesk Contact Center and PhoneBurner lies in terms of features and functionalities. While Freshdesk Contact Center can be customized as per the user’s needs, PhoneBurner addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk Contact Center and PhoneBurner provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk Contact Center is customizable, Freshdesk Contact Center offers comprehensive modules.

A Quick Comparison Between Freshdesk Contact Center vs PhoneBurner

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Freshdesk Contact Center vs PhoneBurner In terms of Features
  • Comparison Between Freshdesk Contact Center and PhoneBurner In terms of Deployment Type
  • Freshdesk Contact Center or PhoneBurner: Which Is Ideal for Your Industry
  • Which Is Better? - Freshdesk Contact Center or PhoneBurner

Comparison of Freshdesk Contact Center vs PhoneBurner In terms of Features

Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. PhoneBurner is known for functionalities like Power Dialer, CRM, Local ID and Workflow Automation. When you compare Freshdesk Contact Center vs PhoneBurner, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk Contact Center and PhoneBurner In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; PhoneBurner is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and PhoneBurner, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or PhoneBurner: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For Automobiles, Finance and Telecom, PhoneBurner is a better choice. If you are confused between Freshdesk Contact Center or PhoneBurner, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or PhoneBurner

Freshdesk Contact Center and PhoneBurner can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and PhoneBurner during demo to decide which one is best for your business.

Author: Techjockey Team

Related Categories

Still got Questions on your mind?

Get answered by real users or software experts

Add Product to Compare

close

Recommended Products

20,000+ Software Listed 20,000+ Software Listed

Best Price Guaranteed Best Price Guaranteed

Free Expert Consultation Free Expert Consultation

2M+ Happy Customers 2M+ Happy Customers