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  3. Freshdesk Contact Center VS MiCloud Connect

Freshdesk Contact Center VS MiCloud Connect

Let’s have a side-by-side comparison of Freshdesk Contact Center vs MiCloud Connect to find out which one is better. This software comparison between Freshdesk Contact Center and MiCloud Connect is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk Contact Center or MiCloud Connect fits your business.

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Freshdesk Contact Center
Freshdesk Contact Center

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MiCloud Connect
MiCloud Connect

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Freshdesk Contact Center
Freshdesk Contact Center

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MiCloud Connect
MiCloud Connect

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Pricing

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Price Plans

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

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Offers

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Available offers & discounts

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Best deals by our expert on your business requirements

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgContact Center
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Inbound Call Center
  • checked Queue Callback
  • checked Omnichannel Routing
  • checked Service Level Monitoring
  • checked Speech Enabled IVR
  • checked Email, social, chat, phone channels
  • checked Agent Scripts
  • checked Email Bot & Chatbots
  • checked IP Whitelisting
  • checked Call Recording Opt-out
  • checked Agent Availability Report
  • checked Abandoned Call Metrics
  • checked Smart Answer Bot
  • checked Call Center Agent Statuses
  • checked Call Barging
  • checked Advanced Call Metrics
  • checked Number Porting
  • checked Basic Call Queues
  • checked Wait Queues
  • checked Voicemail
  • checked Warm Transfer
  • checked Call Recording
  • checked IVR Facility
  • checked Call Monitoring
  • checked Fully Custom reports
  • checked Call conferencing
  • checked SIP Connections
  • checked Holiday Routing
  • checked Multilingual Support

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

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DialDesk

See all Freshdesk Contact Center alternatives img
Cube Call centre Solution

Cube Call centre Solution

MyOperator

MyOperator

SanCCS

SanCCS

DialDesk

DialDesk

See all MiCloud Connect alternatives img

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Freshdesk Contact Center vs MiCloud Connect Comparison FAQs

Software questions,
answered

While Freshdesk Contact Center offers customized features, MiCloud Connect has diverse modules. Select between Freshdesk Contact Center or MiCloud Connect as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk Contact Center emphasizes on user experiences, MiCloud Connect focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk Contact Center offers add-ons along with essential features, MiCloud Connect emphasizes on customization.

No, the difference between Freshdesk Contact Center and MiCloud Connect lies in terms of features and functionalities. While Freshdesk Contact Center can be customized as per the user’s needs, MiCloud Connect addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk Contact Center and MiCloud Connect provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk Contact Center is customizable, Freshdesk Contact Center offers comprehensive modules.

A Quick Comparison Between Freshdesk Contact Center vs MiCloud Connect

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison Between Freshdesk Contact Center and MiCloud Connect In terms of Deployment Type
  • Freshdesk Contact Center or MiCloud Connect: Which Is Ideal for Your Industry
  • Which Is Better? - Freshdesk Contact Center or MiCloud Connect

Comparison Between Freshdesk Contact Center and MiCloud Connect In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; MiCloud Connect is suitable for Web Based and On Premises deployment. While selecting between Freshdesk Contact Center and MiCloud Connect, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or MiCloud Connect: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For All Industries, MiCloud Connect is a better choice. If you are confused between Freshdesk Contact Center or MiCloud Connect, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or MiCloud Connect

Freshdesk Contact Center and MiCloud Connect can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and MiCloud Connect during demo to decide which one is best for your business.

Author: Techjockey Team

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