Freshdesk Contact Center VS Livevox

Comparison of Freshdesk Contact Center vs Livevox In terms of Features

Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. Livevox is known for functionalities like Call Recording, Campaign Management, Inbound Call Center and Manual Dialer. When you compare Freshdesk Contact Center vs Livevox, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk Contact Center and Livevox In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; Livevox is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and Livevox, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or Livevox: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For Healthcare, Finance and Telecom, Livevox is a better choice. If you are confused between Freshdesk Contact Center or Livevox, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or Livevox

Freshdesk Contact Center and Livevox can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and Livevox during demo to decide which one is best for your business.