DialDesk

Call Center Software

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Starting Price

₹ 1,399 /Monthly

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Starting Price

₹ 15,000 /Quarterly

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Contact Center

All industries

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR

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Pay-as-you-Use
Maximum resource optimization
Sales Management
Improve Customer Experience
Versatility

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Overall

4.7(6)

Features

4.5

Ease of Use

4.8

Value for Money

4.8

Customer Support

Likelihood to Recommend

98%

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pros-list-icon I appreciated how dialDesk seamlessly integrated multiple support channels, making it easier for our team to manage customer interactions effectively Posted - Jul 04, 2024

cons_icon NA Posted - Jul 04, 2024

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshdesk Contact Center and DialDesk

Let’s have a detailed comparison of Freshdesk Contact Center vs DialDesk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk Contact Center or DialDesk fits your business.

Comparison of Freshdesk Contact Center vs DialDesk In terms of Features

Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. DialDesk is known for functionalities like Pay-as-you-Use, Maximum resource optimization, Sales Management and Improve Customer Experience. When you compare Freshdesk Contact Center vs DialDesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk Contact Center and DialDesk In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; DialDesk is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and DialDesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or DialDesk: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For All Industries, DialDesk is a better choice. If you are confused between Freshdesk Contact Center or DialDesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or DialDesk

Freshdesk Contact Center and DialDesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and DialDesk during demo to decide which one is best for your business.

FAQs

Is Freshdesk Contact Center better than DialDesk?

While Freshdesk Contact Center offers customized features, DialDesk has diverse modules. Select between Freshdesk Contact Center or DialDesk as per your business needs.

Are Freshdesk Contact Center and DialDesk same?

Both these products offer similar features but with a different approach. While Freshdesk Contact Center emphasizes on user experiences, DialDesk focuses on functionalities.

Which is better Freshdesk Contact Center or DialDesk?

It all depends on the functionalities that you prefer. While Freshdesk Contact Center offers add-ons along with essential features, DialDesk emphasizes on customization.

Is Freshdesk Contact Center the same as DialDesk?

No, the difference between Freshdesk Contact Center and DialDesk lies in terms of features and functionalities. While Freshdesk Contact Center can be customized as per the user’s needs, DialDesk addresses the diverse audience.

Can Freshdesk Contact Center replace DialDesk?

It depends upon your business requirement. Both Freshdesk Contact Center and DialDesk provides standard features to cater diverse industry needs.

What is the difference between Freshdesk Contact Center and DialDesk?

The difference lies in terms of the user interface and functionalities. While Freshdesk Contact Center is customizable, Freshdesk Contact Center offers comprehensive modules.