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  3. Freshdesk Contact Center VS DCdial

Freshdesk Contact Center VS DCdial

Let’s have a side-by-side comparison of Freshdesk Contact Center vs DCdial to find out which one is better. This software comparison between Freshdesk Contact Center and DCdial is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk Contact Center or DCdial fits your business.

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Freshdesk Contact Center
Freshdesk Contact Center

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DCdial
DCdial

4.4

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Freshdesk Contact Center
Freshdesk Contact Center

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DCdial
DCdial

4.4

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  • img 4 Ratings & 0 Reviews
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Pricing

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Price Plans

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans img

$ 79

BASIC

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  • Lifetime Plan
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Offers

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Available offers & discounts

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Ratings

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Overall ratings

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4.4

4 Ratings & 0 Reviews

82% Likelihood to Recommend

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgContact Center
  • imgITES
  • imgBPO
  • imgContact Center
  • imgBanking

We provide the best software solution for your business needs

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Features

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Product features

  • checked Inbound Call Center
  • checked Queue Callback
  • checked Omnichannel Routing
  • checked Service Level Monitoring
  • checked Speech Enabled IVR
  • checked Email, social, chat, phone channels
  • checked Agent Scripts
  • checked Email Bot & Chatbots
  • checked IP Whitelisting
  • checked Call Recording Opt-out
  • checked Agent Availability Report
  • checked Abandoned Call Metrics
  • checked Smart Answer Bot
  • checked Call Center Agent Statuses
  • checked Call Barging
  • checked Advanced Call Metrics
  • checked Number Porting
  • checked Basic Call Queues
  • checked Wait Queues
  • checked Voicemail
  • checked Warm Transfer
  • checked Call Recording
  • checked IVR Facility
  • checked Call Monitoring
  • checked Fully Custom reports
  • checked Call conferencing
  • checked SIP Connections
  • checked Holiday Routing
  • checked Multilingual Support
  • checked Route Calls by Agent Skillset
  • checked Remote Call Monitoring
  • checked Local and Toll-Free Dialer
  • checked Priority Routing
  • checked PCI Compliant Payment Lines
  • checked Lead Filter Strategy
  • checked Fully Integrated with CRM
  • checked Comprehensive Preview Dialer
  • checked Advanced Agent Desktop & Tools
  • checked Robust Security Features

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

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DialDesk

See all Freshdesk Contact Center alternatives img
Cube Call centre Solution

Cube Call centre Solution

MyOperator

MyOperator

SanCCS

SanCCS

DialDesk

DialDesk

See all DCdial alternatives img

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Freshdesk Contact Center vs DCdial Comparison FAQs

Software questions,
answered

While Freshdesk Contact Center offers customized features, DCdial has diverse modules. Select between Freshdesk Contact Center or DCdial as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk Contact Center emphasizes on user experiences, DCdial focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk Contact Center offers add-ons along with essential features, DCdial emphasizes on customization.

No, the difference between Freshdesk Contact Center and DCdial lies in terms of features and functionalities. While Freshdesk Contact Center can be customized as per the user’s needs, DCdial addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk Contact Center and DCdial provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk Contact Center is customizable, Freshdesk Contact Center offers comprehensive modules.

A Quick Comparison Between Freshdesk Contact Center vs DCdial

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Freshdesk Contact Center vs DCdial In terms of Features
  • Comparison Between Freshdesk Contact Center and DCdial In terms of Deployment Type
  • Freshdesk Contact Center or DCdial: Which Is Ideal for Your Industry
  • Which Is Better? - Freshdesk Contact Center or DCdial

Comparison of Freshdesk Contact Center vs DCdial In terms of Features

Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. DCdial is known for functionalities like Skills Tracking, Remote Immobilization, Local Moves and Priority Support. When you compare Freshdesk Contact Center vs DCdial, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk Contact Center and DCdial In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; DCdial is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and DCdial, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or DCdial: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For ITES, BPO and Contact Center, DCdial is a better choice. If you are confused between Freshdesk Contact Center or DCdial, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or DCdial

Freshdesk Contact Center and DCdial can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and DCdial during demo to decide which one is best for your business.

Author: Techjockey Team

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