DCdial

Call Center Software

Get Free Demo

Pricing
Industries
Features
Reviews
Gallery
Platform

Starting Price

₹ 1,399 /Monthly

View plans arow

Get Best Price

Starting at

$ 79 /Yearly

Get Best Price

Contact Center

ITES
BPO
Contact Center
Banking

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR

View all Freshdesk Contact Center features

Skills Tracking
Remote Immobilization
Local Moves
Priority Support
Mailing List

View all DCdial features

Have you used Freshdesk Contact Center before?
Write a Review

Have you used DCdial before?
Write a Review

View Images/Videos

Have you used Freshdesk Contact Center before?
Write a Review

Have you used DCdial before?
Write a Review

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Freshdesk Contact Center and DCdial

Let’s have a detailed comparison of Freshdesk Contact Center vs DCdial to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk Contact Center or DCdial fits your business.

Comparison of Freshdesk Contact Center vs DCdial In terms of Features

Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. DCdial is known for functionalities like Skills Tracking, Remote Immobilization, Local Moves and Priority Support. When you compare Freshdesk Contact Center vs DCdial, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk Contact Center and DCdial In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; DCdial is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and DCdial, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or DCdial: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For ITES, BPO and Contact Center, DCdial is a better choice. If you are confused between Freshdesk Contact Center or DCdial, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or DCdial

Freshdesk Contact Center and DCdial can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and DCdial during demo to decide which one is best for your business.

FAQs

Is Freshdesk Contact Center better than DCdial?

While Freshdesk Contact Center offers customized features, DCdial has diverse modules. Select between Freshdesk Contact Center or DCdial as per your business needs.

Are Freshdesk Contact Center and DCdial same?

Both these products offer similar features but with a different approach. While Freshdesk Contact Center emphasizes on user experiences, DCdial focuses on functionalities.

Which is better Freshdesk Contact Center or DCdial?

It all depends on the functionalities that you prefer. While Freshdesk Contact Center offers add-ons along with essential features, DCdial emphasizes on customization.

Is Freshdesk Contact Center the same as DCdial?

No, the difference between Freshdesk Contact Center and DCdial lies in terms of features and functionalities. While Freshdesk Contact Center can be customized as per the user’s needs, DCdial addresses the diverse audience.

Can Freshdesk Contact Center replace DCdial?

It depends upon your business requirement. Both Freshdesk Contact Center and DCdial provides standard features to cater diverse industry needs.

What is the difference between Freshdesk Contact Center and DCdial?

The difference lies in terms of the user interface and functionalities. While Freshdesk Contact Center is customizable, Freshdesk Contact Center offers comprehensive modules.