Freshdesk Contact Center VS CallerDesk

Let’s have a side-by-side comparison of Freshdesk Contact Center vs CallerDesk to find out which one is better. This software comparison between Freshdesk Contact Center and CallerDesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk Contact Center or CallerDesk fits your business.

Comparison

Pricing

Price Plans

₹ 1399

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)

₹ 2799

Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)

₹ 4299

Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)

+ 3 more plans

₹ 999

Mini Call Center (/agent/month ( Billed Yearly ))

View Details

Techjockey Verified
Free Trial
Lifetime Plan

Free Trial

Ratings

Overall ratings

4.0

3 Ratings & 0 Reviews

Features 4.1

Value for Money 3.6

Ease of Use 4.3

Customer Support 4.1

Likelihood to Recommend

4.1

6 Ratings & 0 Reviews

Features 4.4

Value for Money 4.0

Ease of Use 4.0

Customer Support 4.0

Likelihood to Recommend

Reviews

Verified customer reviews

Rating

Badal Kavithiya Dec 07, 2024

Rating

Shekhar D kokane Jul 23, 2024

Rating

Sasikumar Reddy Jan 28, 2025

Rating

Sungjoon Park Jan 13, 2025

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

Contact Center

All Industries

Features

Product features

Inbound Call Center
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR
Email, social, chat, phone channels
Agent Scripts
Email Bot & Chatbots
IP Whitelisting
Call Recording Opt-out
Agent Availability Report
Abandoned Call Metrics
Smart Answer Bot
Call Center Agent Statuses
Call Barging
Advanced Call Metrics
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
IVR Facility
Call Monitoring
Fully Custom reports
Call conferencing
SIP Connections
Holiday Routing
Multilingual Support

IVR Facility
Auto Reminder
Auto Survey
Security & Activity
Call Analytics
Lead Management
Email and SMS Notifications
In-Call Transfer
Click to Call
Office Time Schedule
Call Routing
Broadcast Scheduling

Alternatives

Top Alternative Products

MyOperator

Cube Call centre Solution

SanCCS

DialDesk

See all Freshdesk Contact Center alternatives

Cube Call centre Solution

MyOperator

SanCCS

DialDesk

See all CallerDesk alternatives

Freshdesk Contact Center vs CallerDesk Comparison FAQs

Software questions,
answered

While Freshdesk Contact Center offers customized features, CallerDesk has diverse modules. Select between Freshdesk Contact Center or CallerDesk as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk Contact Center emphasizes on user experiences, CallerDesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk Contact Center offers add-ons along with essential features, CallerDesk emphasizes on customization.

No, the difference between Freshdesk Contact Center and CallerDesk lies in terms of features and functionalities. While Freshdesk Contact Center can be customized as per the user’s needs, CallerDesk addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk Contact Center and CallerDesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk Contact Center is customizable, Freshdesk Contact Center offers comprehensive modules.

A Quick Comparison Between Freshdesk Contact Center vs CallerDesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk Contact Center vs CallerDesk In terms of Features
Comparison Between Freshdesk Contact Center and CallerDesk In terms of Deployment Type
Freshdesk Contact Center or CallerDesk: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk Contact Center or CallerDesk

Comparison of Freshdesk Contact Center vs CallerDesk In terms of Features

Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. CallerDesk is known for functionalities like IVR Facility, Auto Reminder, Auto Survey and Security & Activity. When you compare Freshdesk Contact Center vs CallerDesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk Contact Center and CallerDesk In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; CallerDesk is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and CallerDesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or CallerDesk: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For All Industries, CallerDesk is a better choice. If you are confused between Freshdesk Contact Center or CallerDesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or CallerDesk

Freshdesk Contact Center and CallerDesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and CallerDesk during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk Contact Center VS CallerDesk

We provide the best software solution for your business needs

Freshdesk Contact Center vs CallerDesk Comparison FAQs

Is Freshdesk Contact Center better than CallerDesk?

Are Freshdesk Contact Center and CallerDesk same?

Which is better Freshdesk Contact Center or CallerDesk?

Is Freshdesk Contact Center the same as CallerDesk?

Can Freshdesk Contact Center replace CallerDesk?

What is the difference between Freshdesk Contact Center and CallerDesk?

A Quick Comparison Between Freshdesk Contact Center vs CallerDesk

Comparison of Freshdesk Contact Center vs CallerDesk In terms of Features

Comparison Between Freshdesk Contact Center and CallerDesk In terms of Deployment Type

Freshdesk Contact Center or CallerDesk: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk Contact Center or CallerDesk

Freshdesk Contact Center VS CallerDesk

We provide the best software solution for your business needs

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Freshdesk Contact Center vs CallerDesk Comparison FAQs

Is Freshdesk Contact Center better than CallerDesk?

Are Freshdesk Contact Center and CallerDesk same?

Which is better Freshdesk Contact Center or CallerDesk?

Is Freshdesk Contact Center the same as CallerDesk?

Can Freshdesk Contact Center replace CallerDesk?

What is the difference between Freshdesk Contact Center and CallerDesk?

A Quick Comparison Between Freshdesk Contact Center vs CallerDesk

Comparison of Freshdesk Contact Center vs CallerDesk In terms of Features

Comparison Between Freshdesk Contact Center and CallerDesk In terms of Deployment Type

Freshdesk Contact Center or CallerDesk: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk Contact Center or CallerDesk

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