Freshsales CRM VS Freshdesk

Let’s have a side-by-side comparison of Freshsales CRM vs Freshdesk to find out which one is better. This software comparison between Freshsales CRM and Freshdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshsales CRM or Freshdesk fits your business.

Comparison

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Freshsales CRM

4.0

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Freshdesk

4.7

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Pricing

Price Plans

₹ 899

Growth

₹ 3889

Pro

₹ 5879

Enterprise

View Details

₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

+ 3 more plans

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Lifetime Plan

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.0

10 Ratings & 4 Reviews

Features 4.0

Value for Money 4.2

Ease of Use 4.0

Customer Support 4

Likelihood to Recommend

See all Freshsales CRM reviews

4.7

3 Ratings & 3 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

See all Freshdesk reviews

Pros & Cons

Pros

1. Transparent pricing with a free tier for up to 3 users (Growth plan) and 30-d...Read more - Jennifer Chotiner Feb 13, 2025

1. Unified platform with sales, marketing, chat, and phone capabilities, elimina...Read more - Sumit Bohre Feb 13, 2025

Not Available

Currently no pros are available. Please check back later

Cons

1. Essential features like workflow automation require Pro/Enterprise plans, ...Read more - Jennifer Chotiner Feb 13, 2025

1. Advanced reporting and AI forecasting are restricted to higher-tier plans (Pr...Read more - Sumit Bohre Feb 13, 2025

Not Available

Currently no cons are available. Please check back later

Reviews

Verified customer reviews

Affordable Starter Plan, Hidden Costs for Scaling!

Jennifer Chotiner Feb 13, 2025

All-in-One CRM for Streamlined Sales and Marketing

Sumit Bohre Feb 13, 2025

See all Freshsales CRM reviews

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Reviews with Video

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Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support

Freshdesk Review 2023 | Best Customer Service Software

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Data Import/Export
Bulk Email and SMS
Activity Logging
Document Sharing & File Storage
Quote & Proposal Management
Deal Rotting
Lead Prioritization
Lead Assignment
Workflow Trigger Alerts
Custom Workflow Alerts
Event-Triggered Notifications
Custom Dashboards
Call Tracking and Recording
Email Marketing Tools
Auto Qualify Leads
Campaign Management
Customization Options
Geolocation
Offline Mode
Customizable Pipeline Views
Sales Performance Tracking
Activity Overview Reports
Conversion Reports
Sales Funnel Analysis
Lead and Deal Scoring
GDPR and CCPA Compliance
Interactive Voice Response (IVR) Integration
Third Party Integrations
Task Management
Lead Nurturing
Lead Generation
Audit Logs
Predictive Analytics
Territory Management
Deal Management
Workflow Automation
Sales Forecasting
Opportunity Management
Account Management
API Access
Data Encryption
Lead Tracking
Audit Trails
Role-Based Access Control (RBAC)
Activity History
Customizable Workflows
Lead Qualification
Contact Segmentation
Lead Capture Automation
Task Automation 
Calendar Integration
Customer Profiles
IP Whitelisting
Contact Management

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback & Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Question and Answers

Product related question and answers

How secure is the data managed by Freshsales CRM?

Freshsales CRM implements industry-standard data security measures to ensure tha... Read more

What is the pricing model for Freshsales CRM for small businesses?

For small companies, Freshsales CRM has a tiered pricing structure with a free p... Read more

What AI-powered features does Freshsales CRM offer for sales teams?

Freshsales includes AI-powered features such as lead scoring, predictive contact... Read more

See all Freshsales CRM Questions & Answers

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Alternatives

Top Alternative Products

SalesBabu CRM

Todo Sales CRM

Kommo Sales CRM

Cratio CRM

See all Freshsales CRM alternatives

Support CRM

TxHelpDesk

Stingo Helpdesk

Troopr HelpDesk

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Freshsales CRM vs Freshdesk Comparison FAQs

Software questions,
answered

While Freshsales CRM offers customized features, Freshdesk has diverse modules. Select between Freshsales CRM or Freshdesk as per your business needs.

Both these products offer similar features but with a different approach. While Freshsales CRM emphasizes on user experiences, Freshdesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshsales CRM offers add-ons along with essential features, Freshdesk emphasizes on customization.

No, the difference between Freshsales CRM and Freshdesk lies in terms of features and functionalities. While Freshsales CRM can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

It depends upon your business requirement. Both Freshsales CRM and Freshdesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshsales CRM is customizable, Freshsales CRM offers comprehensive modules.

A Quick Comparison Between Freshsales CRM vs Freshdesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshsales CRM vs Freshdesk In terms of Features
Comparison Between Freshsales CRM and Freshdesk In terms of Deployment Type
Freshsales CRM or Freshdesk: Which Is Ideal for Your Industry
Which Is Better? - Freshsales CRM or Freshdesk

Comparison of Freshsales CRM vs Freshdesk In terms of Features

Freshsales CRM includes features like Data Import/Export, Bulk Email and SMS, Activity Logging and Document Sharing & File Storage. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare Freshsales CRM vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshsales CRM and Freshdesk In terms of Deployment Type

While Freshsales CRM supports Web Based deployment; Freshdesk is suitable for Web Based deployment. While selecting between Freshsales CRM and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshsales CRM or Freshdesk: Which Is Ideal for Your Industry

Freshsales CRM is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between Freshsales CRM or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshsales CRM or Freshdesk

Freshsales CRM and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshsales CRM and Freshdesk during demo to decide which one is best for your business.

Author: Techjockey Team

Freshsales CRM VS Freshdesk

We provide the best software solution for your business needs

Freshsales CRM vs Freshdesk Comparison FAQs

Is Freshsales CRM better than Freshdesk?

Are Freshsales CRM and Freshdesk same?

Which is better Freshsales CRM or Freshdesk?

Is Freshsales CRM the same as Freshdesk?

Can Freshsales CRM replace Freshdesk?

What is the difference between Freshsales CRM and Freshdesk?

A Quick Comparison Between Freshsales CRM vs Freshdesk

Comparison of Freshsales CRM vs Freshdesk In terms of Features

Comparison Between Freshsales CRM and Freshdesk In terms of Deployment Type

Freshsales CRM or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - Freshsales CRM or Freshdesk

Freshsales CRM VS Freshdesk

We provide the best software solution for your business needs

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Freshsales CRM vs Freshdesk Comparison FAQs

Is Freshsales CRM better than Freshdesk?

Are Freshsales CRM and Freshdesk same?

Which is better Freshsales CRM or Freshdesk?

Is Freshsales CRM the same as Freshdesk?

Can Freshsales CRM replace Freshdesk?

What is the difference between Freshsales CRM and Freshdesk?

A Quick Comparison Between Freshsales CRM vs Freshdesk

Comparison of Freshsales CRM vs Freshdesk In terms of Features

Comparison Between Freshsales CRM and Freshdesk In terms of Deployment Type

Freshsales CRM or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - Freshsales CRM or Freshdesk

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