eFacilito VS Freshdesk

Let’s have a side-by-side comparison of eFacilito vs Freshdesk to find out which one is better. This software comparison between eFacilito and Freshdesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether eFacilito or Freshdesk fits your business.

Comparison

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eFacilito

4.6

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Freshdesk

4.7

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Pricing

Price Plans

₹ 3990

Basic

₹ 7475

Standard

₹ 9950

Premium

View Details

₹ 1399

Blossom

₹ 3299

Garden

₹ 4999

Estate

+ 3 more plans

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Lifetime Plan

Free Trial

Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.6

6 Ratings & 6 Reviews

Features 4.5

Value for Money 4.5

Ease of Use 4.9

Customer Support 4.5

Likelihood to Recommend

See all eFacilito reviews

4.7

3 Ratings & 0 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

See all Freshdesk reviews

Pros & Cons

Pros

easy to use, user interface is quite friendly, does the job perfectly - yuvrajsinh vaghela Aug 10, 2021

This is one of the best applications I came across after searching for quite a l...Read more - Gandharv Goyal Jan 22, 2021

Not Available

Currently no pros are available. Please check back later

Cons

little long loading time other than that its good to give it a try - Gandharv Goyal Jan 22, 2021

till now I came across none but will edit this if I found one - Pranav Issar Dec 07, 2020

Not Available

Currently no cons are available. Please check back later

Reviews

Verified customer reviews

good software for management

yuvrajsinh vaghela Aug 10, 2021

My personal experience

Gandharv Goyal Jan 22, 2021

See all eFacilito reviews

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Reviews with Video

Not Available

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Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support

Freshdesk Review 2023 | Best Customer Service Software

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticketing System
Asset Management
Stock & Inventory
Laundry Inventory System
Visitor Management
Document Management
Mall Services Module
Gate Pass Management
WORK Permit System
Feedback System
Checklist Management
Complaint Management
Valet Parking System

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned call metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback & Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Diyos FaME

Innomaint

Facility Suite

Insights AI - Predictive Maintaince

See all eFacilito alternatives

Vision Helpdesk

Elitser Helpdesk Software

SeQure Employee Helpdesk

TxHelpDesk

See all Freshdesk alternatives

eFacilito vs Freshdesk Comparison FAQs

Software questions,
answered

While eFacilito offers customized features, Freshdesk has diverse modules. Select between eFacilito or Freshdesk as per your business needs.

Both these products offer similar features but with a different approach. While eFacilito emphasizes on user experiences, Freshdesk focuses on functionalities.

It all depends on the functionalities that you prefer. While eFacilito offers add-ons along with essential features, Freshdesk emphasizes on customization.

No, the difference between eFacilito and Freshdesk lies in terms of features and functionalities. While eFacilito can be customized as per the user’s needs, Freshdesk addresses the diverse audience.

It depends upon your business requirement. Both eFacilito and Freshdesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While eFacilito is customizable, eFacilito offers comprehensive modules.

A Quick Comparison Between eFacilito vs Freshdesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of eFacilito vs Freshdesk In terms of Features
Comparison Between eFacilito and Freshdesk In terms of Deployment Type
eFacilito or Freshdesk: Which Is Ideal for Your Industry
Which Is Better? - eFacilito or Freshdesk

Comparison of eFacilito vs Freshdesk In terms of Features

eFacilito includes features like Ticketing System, Asset Management, Stock & Inventory and Laundry Inventory System. Freshdesk is known for functionalities like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. When you compare eFacilito vs Freshdesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between eFacilito and Freshdesk In terms of Deployment Type

While eFacilito supports Web Based and On Premises deployment; Freshdesk is suitable for Web Based deployment. While selecting between eFacilito and Freshdesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

eFacilito or Freshdesk: Which Is Ideal for Your Industry

eFacilito is ideal for industries like All Industries. For All Industries, Freshdesk is a better choice. If you are confused between eFacilito or Freshdesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - eFacilito or Freshdesk

eFacilito and Freshdesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare eFacilito and Freshdesk during demo to decide which one is best for your business.

Author: Techjockey Team

eFacilito VS Freshdesk

We provide the best software solution for your business needs

eFacilito vs Freshdesk Comparison FAQs

Is eFacilito better than Freshdesk?

Are eFacilito and Freshdesk same?

Which is better eFacilito or Freshdesk?

Is eFacilito the same as Freshdesk?

Can eFacilito replace Freshdesk?

What is the difference between eFacilito and Freshdesk?

A Quick Comparison Between eFacilito vs Freshdesk

Comparison of eFacilito vs Freshdesk In terms of Features

Comparison Between eFacilito and Freshdesk In terms of Deployment Type

eFacilito or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - eFacilito or Freshdesk

eFacilito VS Freshdesk

We provide the best software solution for your business needs

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eFacilito vs Freshdesk Comparison FAQs

Is eFacilito better than Freshdesk?

Are eFacilito and Freshdesk same?

Which is better eFacilito or Freshdesk?

Is eFacilito the same as Freshdesk?

Can eFacilito replace Freshdesk?

What is the difference between eFacilito and Freshdesk?

A Quick Comparison Between eFacilito vs Freshdesk

Comparison of eFacilito vs Freshdesk In terms of Features

Comparison Between eFacilito and Freshdesk In terms of Deployment Type

eFacilito or Freshdesk: Which Is Ideal for Your Industry

Which Is Better? - eFacilito or Freshdesk

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