SolarWinds Web Help Desk

Help Desk Software

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Price On Request

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All industries

All industries

Incident Management
Knowledge Base
Multi-level Approval
Self-Service System
Mobile App

View all Edge Helpdesk Suite features

Ticket Management
Asset Management
Self Service Portal
Ticket / Issue Tracking
Integration

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Overall

4.8(2)

Features

4.8

Ease of Use

4.9

Value for Money

4.7

Customer Support

4.7

Likelihood to Recommend

76%

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pros-list-icon I ordered a software from Techjockey. I expected it to come in the form of a CD to download. In fact, having queried this, I received a phone call explaining that I would simply have to download a code. Well I did and the downloading process was totally idiot proof. The customer service is excellent and I would recommend Techjockey to anyone. Posted - Aug 07, 2018

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Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

Deployment

Web Based
On Premises

Device Supported

Desktop
Mobile
Tablet
iPad

Operating System

Ubuntu
Windows
iOS
Android
Mac OS
Windows(Phone)
Linux

A Quick Comparison Between Edge Helpdesk Suite and SolarWinds Web Help Desk

Let’s have a detailed comparison of Edge Helpdesk Suite vs SolarWinds Web Help Desk to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Edge Helpdesk Suite or SolarWinds Web Help Desk fits your business.

Comparison of Edge Helpdesk Suite vs SolarWinds Web Help Desk In terms of Features

Edge Helpdesk Suite includes features like Incident Management, Knowledge Base, Multi-level Approval and Self-Service System. SolarWinds Web Help Desk is known for functionalities like Ticket Management, Asset Management, Self Service Portal and Ticket / Issue Tracking. When you compare Edge Helpdesk Suite vs SolarWinds Web Help Desk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Edge Helpdesk Suite and SolarWinds Web Help Desk In terms of Deployment Type

While Edge Helpdesk Suite supports Web Based and On Premises deployment; SolarWinds Web Help Desk is suitable for Web Based deployment. While selecting between Edge Helpdesk Suite and SolarWinds Web Help Desk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Edge Helpdesk Suite or SolarWinds Web Help Desk: Which Is Ideal for Your Industry

Edge Helpdesk Suite is ideal for industries like All Industries. For All Industries, SolarWinds Web Help Desk is a better choice. If you are confused between Edge Helpdesk Suite or SolarWinds Web Help Desk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Edge Helpdesk Suite or SolarWinds Web Help Desk

Edge Helpdesk Suite and SolarWinds Web Help Desk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Edge Helpdesk Suite and SolarWinds Web Help Desk during demo to decide which one is best for your business.

FAQs

Is Edge Helpdesk Suite better than SolarWinds Web Help Desk?

While Edge Helpdesk Suite offers customized features, SolarWinds Web Help Desk has diverse modules. Select between Edge Helpdesk Suite or SolarWinds Web Help Desk as per your business needs.

Are Edge Helpdesk Suite and SolarWinds Web Help Desk same?

Both these products offer similar features but with a different approach. While Edge Helpdesk Suite emphasizes on user experiences, SolarWinds Web Help Desk focuses on functionalities.

Which is better Edge Helpdesk Suite or SolarWinds Web Help Desk?

It all depends on the functionalities that you prefer. While Edge Helpdesk Suite offers add-ons along with essential features, SolarWinds Web Help Desk emphasizes on customization.

Is Edge Helpdesk Suite the same as SolarWinds Web Help Desk?

No, the difference between Edge Helpdesk Suite and SolarWinds Web Help Desk lies in terms of features and functionalities. While Edge Helpdesk Suite can be customized as per the user’s needs, SolarWinds Web Help Desk addresses the diverse audience.

Can Edge Helpdesk Suite replace SolarWinds Web Help Desk?

It depends upon your business requirement. Both Edge Helpdesk Suite and SolarWinds Web Help Desk provides standard features to cater diverse industry needs.

What is the difference between Edge Helpdesk Suite and SolarWinds Web Help Desk?

The difference lies in terms of the user interface and functionalities. While Edge Helpdesk Suite is customizable, Edge Helpdesk Suite offers comprehensive modules.