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  3. Edge Helpdesk Suite VS Hiver Help Desk Software

Edge Helpdesk Suite VS Hiver Help Desk Software

Let’s have a side-by-side comparison of Edge Helpdesk Suite vs Hiver Help Desk Software to find out which one is better. This software comparison between Edge Helpdesk Suite and Hiver Help Desk Software is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Edge Helpdesk Suite or Hiver Help Desk Software fits your business.

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Edge Helpdesk Suite
Edge Helpdesk Suite

4.3

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Hiver Help Desk Software
Hiver Help Desk Software

5

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Edge Helpdesk Suite
Edge Helpdesk Suite

4.3

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Hiver Help Desk Software
Hiver Help Desk Software

5

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  • Recommended
  • img 3 Ratings & 0 Reviews
  • icon_ubuntu icon_linux
  • img 3 Ratings & 2 Reviews
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Pricing

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Price Plans

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$ 13

Lite

$ 34

Pro

$ 48

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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.3

3 Ratings & 0 Reviews

90% Likelihood to Recommend

5

3 Ratings & 2 Reviews

100% Likelihood to Recommend

See all Hiver Help Desk Software reviews img

Pros & Cons

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Pros

Not Available

Currently no pros are available. Please check back later

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I can't remember the last time i had to forward or cc someone on a thread. That'...Read more - Sowmya Chellaperumal Jul 03, 2023

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The platform required no implementation, easy onboarding with a 30 mins call dir...Read more - Arjun Rajagopal Jun 23, 2023

Cons

Not Available

Currently no cons are available. Please check back later

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None that I could think of - Sowmya Chellaperumal Jul 03, 2023

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None - Arjun Rajagopal Jun 23, 2023

Reviews

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Verified customer reviews

Rating

AnuRag Photography Nov 22, 2024

Rating

Bhuva Bhavessh Jul 31, 2024

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extremely easy to adapt to and serves perfectly well for all customer service related activities.

Deepa Keen Jul 03, 2023

Seamless Collaboration Made Easy with Hiver

Sowmya Chellaperumal Jul 03, 2023

See all Hiver Help Desk Software reviews img

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500​-​1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Incident Management
  • checked Knowledge Base
  • checked Multi-Level Workflow Automation
  • checked Self-Service Portal
  • checked Mobile App
  • checked Quick Response
  • checked Decreased Redundancy
  • checked Enhanced productivity
  • checked Collaboration
  • checked Email Templates
  • checked Email Notes
  • checked Mobile App
  • checked Email Support
  • checked Auto - Responders
  • checked Automation
  • checked Access Control

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshdesk

Freshdesk

Support CRM

Support CRM

TxHelpDesk

TxHelpDesk

Stingo Helpdesk

Stingo Helpdesk

See all Edge Helpdesk Suite alternatives img
Freshdesk

Freshdesk

Support CRM

Support CRM

TxHelpDesk

TxHelpDesk

Stingo Helpdesk

Stingo Helpdesk

See all Hiver Help Desk Software alternatives img

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Edge Helpdesk Suite vs Hiver Help Desk Software Comparison FAQs

Software questions,
answered

While Edge Helpdesk Suite offers customized features, Hiver Help Desk Software has diverse modules. Select between Edge Helpdesk Suite or Hiver Help Desk Software as per your business needs.

Both these products offer similar features but with a different approach. While Edge Helpdesk Suite emphasizes on user experiences, Hiver Help Desk Software focuses on functionalities.

It all depends on the functionalities that you prefer. While Edge Helpdesk Suite offers add-ons along with essential features, Hiver Help Desk Software emphasizes on customization.

No, the difference between Edge Helpdesk Suite and Hiver Help Desk Software lies in terms of features and functionalities. While Edge Helpdesk Suite can be customized as per the user’s needs, Hiver Help Desk Software addresses the diverse audience.

It depends upon your business requirement. Both Edge Helpdesk Suite and Hiver Help Desk Software provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Edge Helpdesk Suite is customizable, Edge Helpdesk Suite offers comprehensive modules.

A Quick Comparison Between Edge Helpdesk Suite vs Hiver Help Desk Software

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Edge Helpdesk Suite vs Hiver Help Desk Software In terms of Features
  • Comparison Between Edge Helpdesk Suite and Hiver Help Desk Software In terms of Deployment Type
  • Edge Helpdesk Suite or Hiver Help Desk Software: Which Is Ideal for Your Industry
  • Which Is Better? - Edge Helpdesk Suite or Hiver Help Desk Software

Comparison of Edge Helpdesk Suite vs Hiver Help Desk Software In terms of Features

Edge Helpdesk Suite includes features like Incident Management, Knowledge Base, Multi-level Approval and Self-Service System. Hiver Help Desk Software is known for functionalities like Collaboration, Email Templates, SMS / Email Notification and Mobile App. When you compare Edge Helpdesk Suite vs Hiver Help Desk Software, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Edge Helpdesk Suite and Hiver Help Desk Software In terms of Deployment Type

While Edge Helpdesk Suite supports Web Based and On Premises deployment; Hiver Help Desk Software is suitable for Web Based deployment. While selecting between Edge Helpdesk Suite and Hiver Help Desk Software, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Edge Helpdesk Suite or Hiver Help Desk Software: Which Is Ideal for Your Industry

Edge Helpdesk Suite is ideal for industries like All Industries. For All Industries, Hiver Help Desk Software is a better choice. If you are confused between Edge Helpdesk Suite or Hiver Help Desk Software, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Edge Helpdesk Suite or Hiver Help Desk Software

Edge Helpdesk Suite and Hiver Help Desk Software can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Edge Helpdesk Suite and Hiver Help Desk Software during demo to decide which one is best for your business.

Author: Techjockey Team

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